By accurately pinpointing where and why the brand is underperforming compared to the main competitor, by category, segment and price, Samsung’s teams can immediately spot and address areas of weakness.
Olga Rodríguez, Business Intelligence – Digital transformation & MARCOM in the Samsung Spain commercial team explains: “We see GfK’s Consumer Insights Engine as a tool for any briefing, and for any campaign. We rely on it to plan ad hoc marketing campaigns to supplement our scheduled activities. With the insights into which consumers buy which products, what channels they use to shop, and their reasons to purchase, we have the information we need to prepare tactical campaigns fast. We can react to competitors’ campaigns and promotions to protect and defend our position. The dashboard allows us to adapt our campaigns with relevant products and messages and create new actions as needed for each one of them. Of course, these learnings feed into our longer-term planning cycles too.”