Operations Supervisor (MRI-Simmons)


United States of America

Job Family


For over 80 years, GfK has been a reliable and trusted insight partner for the world’s biggest companies and leading brands who make a difference in every consumer’s life - and we will continue to build on this. We connect data, science and innovative digital research solutions to provide answers for key business questions around consumers, markets, brands and media. With our headquarters in Germany and a presence in around 60 countries worldwide, you benefit from our global company with a diverse community of ~9,000 employees.

Harnessing the power of our workforce, the greatest asset we have is our people. As part of GfK, you can take your future into your own hands. We value talent, skills and responsibility and support your development within our international teams. We are proud of our heritage and our future: Currently we are in the latter stages of a transformational journey from a traditional market research company to a trusted provider of prescriptive data analytics powered by innovative technology. This is only possible with extraordinary people and this is why we are looking for YOU to help create our future. For our employees as well as for our clients we pursue one goal: Growth from Knowledge!

Job Description

Who We Are:  

MRI-Simmons Research is a leading consumer insights company. We are an established organization, with an excellent brand, that is aggressively reinventing itself through investments in technology and people! 

What We Do: 

MRI-Simmons measures consumer preferences, attitudes, and behaviors. We do this by collecting data through surveys and passively measured data in a way that is representative of the general population, applying data science and making sense of consumer data through enterprise-grade software. Marketers and media companies then use MRI-Simmons data and technology to develop marketing strategies, consumer segmentation schemes and media activation approaches. The MRI-Simmons Insights Product is a consumer intelligence and discovery platform that provides marketers with faster access to actionable consumer insights. 

The Digital Research Operations team within MRI-Simmons produces, tests, and manages/maintains the digital surveys and digital survey systems for the company's key syndicated initiatives. The Operations Supervisor position on the Digital Research Operations team offers a unique opportunity to assist on a wide variety of digital syndicated survey operations tasks, for current high-profile studies as well as for exciting experimental research projects. We are looking for someone who is willing and excited to learn, and then will proactively take it upon themselves to become the "expert" at what they do. 

As the Operations Supervisor, you will have following key accountabilities:  

  • Monitor internal/external respondent fielding interactions to ensure protocols are being followed and panelist on-boarding/off-boarding operations are smooth. 

  • Train and support both internal and external representatives and technicians and provide daily counts/progress reports for studies in field. 

  • Update and maintain knowledge resources & process documentation for Respondent Fielding Ops resources. 

  • Identify opportunities as well as collaborate across teams to improve platforms and processes based on client guidelines. 

  • Create and produce daily/weekly reports to provide information on team productivity, fielding metrics, issue analysis, and potential vendor concerns. 

  • Supervise vendor contacts and facilitate changes in Digital Ops protocols across vendors.

  • Facilitate all fielding processes. 

  • Assist with systems troubleshooting, data validations and platform testing. 

  • Create and maintain new audits for digital surveys, systems, devices, and software. 

Now that we have introduced you to the position of Operations Supervisor, what skills, qualifications, and experience should you have?  

  • 1-2 years' experience working for a market research provider and/or operations

  • Must be comfortable and confident in learning/working in digital survey & digital systems environments 

  • Experience dealing directly with clients/vendors is a plus 

  • Strong written and oral communication skills 

  • Demonstrated curiosity or self-starter mindset 

  • Bilingual (English & Spanish) is a plus 

  • Proficient with Microsoft Office (Word, Excel, PowerPoint) 

  • BA/BS in Psychology, Social Sciences, Business, Math, Market Research, and Marketing


What we offer: 

  • 401K Match 

  • Medical/ Vision/ Dental Insurance 

  • Work life balance- Hybrid or Remote schedule 

  • Tuition Assistance – up to $5,250.00 yearly 

  • 11 paid corporate Holidays 

  • Life / Pet Insurance 

  • Commuter Benefits 

  • Supplier Discounts/ Plum Benefits partnership  

At GfK we value diversity, equity, and inclusion. As part of GfK, you can take your future into your own hands. We encourage an entrepreneurial and innovative spirit.  

We are not responsible for any fee related to unsolicited resumes from 3rd party staffing and recruiting agencies (whether submitted through this website or sent directly to employees) unless a written agreement is in place between the agency and GfK (“Company”) and an authorized Company representative makes a written request to the agency to assist with this requisition. Similarly, no fee will be paid for candidates who apply and claim to be represented by an agency. Any unsolicited resumes, CVs, or other candidate information submitted by an agency will become the property of GfK, and no fee will be paid in the event such candidate is hired. 

We are an ethical and honest company that is wholly committed to its clients and employees. We are proud to be an inclusive workplace for all and are committed to equal opportunity in employment which focuses on all of our employees reaching their full potential. At GfK we work collaboratively with our colleagues but offer a flexible working approach, including dividing our time between office & remote working as well as the opportunity to flex our working hours around team core hours.

We offer an exciting work environment that brings people together. We encourage an entrepreneurial and innovative spirit. We make use of the latest digital technologies. We are looking for self-starters, who accept challenges and create solutions.

Can there be a better place to take center stage in the digital revolution? We are excited to get to know you!

Posted: 25 days ago

City: New York

Work Area: Operations

Job Time: Full Time

Requisition ID: R00014198