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Customer Success Management

For over 80 years, GfK has been a reliable and trusted insight partner for the world’s biggest companies and leading brands who make a difference in every consumer’s life - and we will continue to build on this. We connect data, science and innovative digital research solutions to provide answers for key business questions around consumers, markets, brands and media. With our headquarters in Germany and a presence in around 60 countries worldwide, you benefit from our global company with a diverse community of ~9,000 employees.

Harnessing the power of our workforce, the greatest asset we have is our people. As part of GfK, you can take your future into your own hands. We value talent, skills and responsibility and support your development within our international teams. We are proud of our heritage and our future: Currently we are in the latter stages of a transformational journey from a traditional market research company to a trusted provider of prescriptive data analytics powered by innovative technology. This is only possible with extraordinary people and this is why we are looking for YOU to help create our future. For our employees as well as for our clients we pursue one goal: Growth from Knowledge!

Job Description

As Client Service Manager, you will have the following key accountabilities:

•    Manage a strategic business category of GfK, responsible for global / regional and local clients.

•    Build and maintain long term partnerships with a list of clients in the durables sector as the main point of contact for these clients.

•    Develop presentations and market analysis, providing relevant insights that enable smarter business decisions and drive growth for our partners.

•    Work in partnership with operational area of GfK  to ensure the accomplish of deadlines and data quality

•    Support and guide clients to adequately use GfK information.

•    New clients prospection.

•    Work cross functionally within the business to ensure client needs are met and questions answered.

Now that we have introduced you to the position as Client Service Manager, what skills, qualifications and experience should you, have?

•    A Bachelor’s degree

•    People managing skills

•    Resilient

•    Strong analytical skills

•    Strong communication  and Interpersonal skills

•    Client focus, eye for detail and high quality standards

•    Advanced level MS Office (Excel and Powerpoint)

•    Advanced English

•    Spanish is a differential

•    2+ years of managing experience

We are an ethical and honest company that is wholly committed to its clients and employees. We are proud to be an inclusive workplace for all and are committed to equal opportunity in employment which focuses on all of our employees reaching their full potential. At GfK we work collaboratively with our colleagues but offer a flexible working approach, including dividing our time between office & remote working as well as the opportunity to flex our working hours around team core hours.

We offer an exciting work environment that brings people together. We encourage an entrepreneurial and innovative spirit. We make use of the latest digital technologies. We are looking for self-starters, who accept challenges and create solutions.

Can there be a better place to take center stage in the digital revolution? We are excited to get to know you!

Posted: 14 days ago

City: Sao Paulo

Work Area: -

Job Time: Full Time

Requisition ID: R00014989