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MI CSG Senior Consultant



Job Family

Customer Success Management

For over 80 years, GfK has been a reliable and trusted insight partner for the world’s biggest companies and leading brands who make a difference in every consumer’s life - and we will continue to build on this. We connect data, science and innovative digital research solutions to provide answers for key business questions around consumers, markets, brands and media. With our headquarters in Germany and a presence in around 60 countries worldwide, you benefit from our global company with a diverse community of ~9,000 employees.

Harnessing the power of our workforce, the greatest asset we have is our people. As part of GfK, you can take your future into your own hands. We value talent, skills and responsibility and support your development within our international teams. We are proud of our heritage and our future: Currently we are in the latter stages of a transformational journey from a traditional market research company to a trusted provider of prescriptive data analytics powered by innovative technology. This is only possible with extraordinary people and this is why we are looking for YOU to help create our future. For our employees as well as for our clients we pursue one goal: Growth from Knowledge!

Job Description

Member of GfK Egypt Client Solutions team, being a consultant to MI clients by delivering fact-based insights, recommendations and owning the product that is delivered to the clients.

  • Provide feedback to Regional Client Solutions ensuring client centricity and local relevance of innovations
  • Collaborate with other client solution areas and operations to meet client ‘s requirements
  • Day-to-day client service of medium to high complex projects including development of research design, project management and preparing client deliverables
  • Serve as key contact person for client questions/issues and maintain relationship with client during contract duration
  • Be a pro-active Consult to the client, providing continuous feedback on market developments and opportunities in the market
  • Consult Industry Sales to renew contracts, to upsell (e.g., add categories/countries, increase frequency, add dashboards and applications as value-adds)
  • Ensure data quality and escalate issues, trouble shooting
  • Conduct analysis and translate client briefings into analysis design/data cuts
  • Deliver presentations / insights to client on regular basis as agreed in the contract (e.g., on market and channel dynamics and trends in competitive position)
  • Provide expert opinion to sales during proposal development where required
  • Join and support sales pitches to provide market expertise as needed

We are an ethical and honest company that is wholly committed to its clients and employees. We are proud to be an inclusive workplace for all and are committed to equal opportunity in employment which focuses on all of our employees reaching their full potential. At GfK we work collaboratively with our colleagues but offer a flexible working approach, including dividing our time between office & remote working as well as the opportunity to flex our working hours around team core hours.

We offer an exciting work environment that brings people together. We encourage an entrepreneurial and innovative spirit. We make use of the latest digital technologies. We are looking for self-starters, who accept challenges and create solutions.

Can there be a better place to take center stage in the digital revolution? We are excited to get to know you!

Posted: 141 days ago

City: Cairo

Work Area: -

Job Time: Full Time

Requisition ID: R00016836