IT Business Relationship Manager



Job Family


For over 80 years, GfK has been a reliable and trusted insight partner for the world’s biggest companies and leading brands who make a difference in every consumer’s life - and we will continue to build on this. We connect data, science and innovative digital research solutions to provide answers for key business questions around consumers, markets, brands and media. With our headquarters in Germany and a presence in around 60 countries worldwide, you benefit from our global company with a diverse community of ~9,000 employees.

Harnessing the power of our workforce, the greatest asset we have is our people. As part of GfK, you can take your future into your own hands. We value talent, skills and responsibility and support your development within our international teams. We are proud of our heritage and our future: Currently we are in the latter stages of a transformational journey from a traditional market research company to a trusted provider of prescriptive data analytics powered by innovative technology. This is only possible with extraordinary people and this is why we are looking for YOU to help create our future. For our employees as well as for our clients we pursue one goal: Growth from Knowledge!

Job Description

Key Activities

  • Act as a trusted advisor to the business and Technology & Data, engaging with key stakeholders  (Members of Country local management team like Local HR, Local Finance, Local Operations, Client Solution Group business management and the Technology & Data Management layer beyond VP level like PM’s, Chapter Leads, SRE’s.

  • Supports the Principal BRM.

  • Responsible for Contract management where applicable

  • Understand business drivers, functions, processes and procedures and act as a business Subject Matter Expert within IT Services;

  • Articulate and communicate IT Services information to the business and Technology & Data, including the Technology Strategy, Roadmap and key innovations;

  • Ensure that IT Services stakeholders (Principle BRM’s, Senior Management Team, Enterprise Architects and Product Owners) are knowledgeable about the business and key business drivers;

  • Conduct regular service reviews with business stakeholders;

  • Act as an escalation point for service-related issues;

  • Engage as a stakeholder in the Safe Agile Framework, representing the business in the PI process and relaying information back to the business where required;

  • Being part of PI process of the CSG’s in Technology & Data as representative for GfK IT Services

  • Work with Enterprise Architects and Solution Architects to articulate technology pain points, identify solutions where possible and gain an understanding of technology trends and/or innovations which could provide business benefit;

  • Continuously improve the Business Relationship Management function.

Required Skills

  • Strong understanding of business operating models, strategic planning and commercial management;

  • Experience of stakeholder management to Leadership Team level with a proven ability to listen, build rapport, and demonstrate credibility as a strategic partner;

  • Excellent analytical skills and demonstrable experience of understanding business problems and designing solutions;

  • Good experience with business reporting and tools skills, being able to produce reports in statistical and graphical representations.

  • Broad technology knowledge with an understanding of how to derive business value from technology investments;

  • Highly developed verbal and written communication skills, with an ability to present ideas in business-friendly language;

  • Empathy and emotional intelligence, combined with an understanding of different global cultures;

  • Experience managing ongoing service commitments, customer expectations, issues and escalations;

  • Excellent working knowledge of ITIL processes;

  • Proven ability to influence and break down silos within as well across an organization.

We offer an exciting work environment that brings people together. We encourage an entrepreneurial and innovative spirit. We make use of the latest digital technologies. We are looking for self-starters, who accept challenges and create solutions.

Can there be a better place to take center stage in the digital revolution? We are excited to getting to know you!

Posted: 42 days ago

City: Kuala Lumpur

Work Area: IT

Job Time: Full Time

Requisition ID: R00011043