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Head of Customer Success (Netquest)



Job Family

Client Solutions

For over 80 years, GfK has been a reliable and trusted insight partner for the world’s biggest companies and leading brands who make a difference in every consumer’s life - and we will continue to build on this. We connect data, science and innovative digital research solutions to provide answers for key business questions around consumers, markets, brands and media. With our headquarters in Germany and a presence in around 60 countries worldwide, you benefit from our global company with a diverse community of ~9,000 employees.

Harnessing the power of our workforce, the greatest asset we have is our people. As part of GfK, you can take your future into your own hands. We value talent, skills and responsibility and support your development within our international teams. We are proud of our heritage and our future: Currently we are in the latter stages of a transformational journey from a traditional market research company to a trusted provider of prescriptive data analytics powered by innovative technology. This is only possible with extraordinary people and this is why we are looking for YOU to help create our future. For our employees as well as for our clients we pursue one goal: Growth from Knowledge!

Job Description

Next time you go shopping, think about this: What if brands asked for your opinion on their products before they put them on the shelf? Wouldn't that be nice? At Netquest we give voice to the consumers enabling them to shape the products and services of tomorrow. How? We deliver consumers' genuine opinions and data to help companies create better products for you.

Now we are looking for a new Head of Customer Success. The successful candidate will be responsible for managing relationships with our clients, ensuring their satisfaction with our DIY products and services, and identifying opportunities to grow our business through upselling and cross-selling.

As a Head of Customer Success you will have the following key accountabilities:

  • Build and maintain strong relationships with our clients, serving as their primary point of contact for all post-sale activities.
  • Understand our clients' business goals and challenges and provide strategic guidance on how our products and services can help them achieve success.
  • Proactively identify opportunities to expand our business with existing clients through upselling and cross-selling
  • Work closely with the sales, product, and engineering teams to ensure a smooth onboarding of new clients and ongoing support of existing clients
  • Monitor and track client satisfaction and engagement metrics, and develop and implement strategies to improve customer retention and loyalty
  • Serve as the voice of the customer internally, providing feedback and insights to inform product development and marketing initiatives

Now that we've introduced you to the position as Head of Customer Success what skill, qualifications and experience should you have?

  • Bachelor's degree in business, marketing, or a related field
  • 3+ years of experience in customer success, account management, or a similar role
  • Strong technical aptitude, with experience working with software products and services
  • Excellent communication and interpersonal skills, with a track record of building and maintaining relationships with clients
  • Proven ability to think strategically and identify opportunities to grow business with existing clients
  • Strong analytical and problem-solving skills, with the ability to interpret data and make data-driven decisions
  • Experience working in a fast-paced, startup environment preferred

Why Netquest is great for you? We offer the following benefits:

  • Medical Insurance paid 100% by the company
  • 5 personal days (additional to legal vacation)
  • 40 hours per week
  • Hybrid work - 2 days at office, 3 days at home
  • Birthday Day Off
  • Meal voucher
  • Spectrum.Life wellbeing platform
  • Unlimited Employee Asistance Program (EAP)

We are an ethical and honest company that is wholly committed to its clients and employees. We are proud to be an inclusive workplace for all and are committed to equal opportunity in employment which focuses on all of our employees reaching their full potential. At GfK we work collaboratively with our colleagues but offer a flexible working approach, including dividing our time between office & remote working as well as the opportunity to flex our working hours around team core hours.

We offer an exciting work environment that brings people together. We encourage an entrepreneurial and innovative spirit. We make use of the latest digital technologies. We are looking for self-starters, who accept challenges and create solutions.

Can there be a better place to take center stage in the digital revolution? We are excited to get to know you!

Posted: 20 days ago

City: Netquest - Mexico City, Netquest - Bogota

Work Area: Client Solutions

Job Time: Full Time

Requisition ID: R00018562