Customer Success Manager



Job Family

Client Solutions

For over 80 years, GfK has been a reliable and trusted insight partner for the world’s biggest companies and leading brands who make a difference in every consumer’s life - and we will continue to build on this. We connect data, science and innovative digital research solutions to provide answers for key business questions around consumers, markets, brands and media. With our headquarters in Germany and a presence in around 60 countries worldwide, you benefit from our global company with a diverse community of ~9,000 employees.

Harnessing the power of our workforce, the greatest asset we have is our people. As part of GfK, you can take your future into your own hands. We value talent, skills and responsibility and support your development within our international teams. We are proud of our heritage and our future: Currently we are in the latter stages of a transformational journey from a traditional market research company to a trusted provider of prescriptive data analytics powered by innovative technology. This is only possible with extraordinary people and this is why we are looking for YOU to help create our future. For our employees as well as for our clients we pursue one goal: Growth from Knowledge!

Job Description

We are currently seeking a Customer Success Manager who will be a part of the Turkey Commercial Team.

The Customer Success Manager is a pivotal agent in the successful go-to-market of gfknewron. Actively servicing client users on trials and further ahead first subscribing customers, the role will be focused on driving gfknewron user adaption and satisfaction. This requires both a firm understanding of the Technology & Consumer Goods industries as well as the ability to grow customer intimacy through regular (daily/weekly) engagement. For strategic accounts the CSM is also expected to organically grow into the client organization and provide field colleagues with opportunities to cross and upsell in addition to existing services.

The Customer Success Manager role will have the following key accountabilities: 

  • Drive client engagement in gfknewron trial phase and early subscription. Provide excellent Client Management across current gfknewron engagements

  • Proactively engage with clients on new use cases, showcasing the value of the application and how it

  • helps the client to get the job done

  • Be highly analytical and smart in coming up with engagement exercises, data snippets and teasers

  • Grow active user base and achieve high retention of users in application

  • Support the sales cycle to bring trial to billable moment

  • Turn client feedback into productive recommendations for cross-functional teams to improve our

  • gfknewron value proposition

  • Cross/upselling of GfK portfolio, always in line with client needs detected

  • Know the client inside out to leverage new opportunities surfaced in client interactions

Now that we've introduced you to the position as Customer Success Manager, what skills, qualifications and experience should you have?

  • Bachelor´s/ Master´s degree in Business Administration, Computer Science, Engineering or equivalent experience

  • Minimum 4 years of experience in Marketing / Sales / Category Management in the Retail Sector and/or Consumer Electronics (MDA, SDA, CE, IT/OFFICE/TELECOM) or in Research Sector

  • An attitude to business that puts the client at the centre of all activities and the willingness to go the extra mile for them.

  • A track record of rapid development of sustainable relationships with key accounts which have proven to be maintained via client trust over time

  • Understanding of the broader client P&L and budgeting process to facilitate increased share of wallet beyond traditional market research budgets

  • Experienced communicator with highly developed senior interaction skills

  • Demonstrates a consultative approach to selling, always starting with client’s requirements

  • An advanced technical aptitude with the mental plasticity and desire to keep learning regardless of their level of experience within a particular field

  • Must be a team player with ability to work in a flexible, fast-changing environment.

  • Experience in leading International projects which require the management of multiple stakeholders both internal and external.

  • Deep understanding of B2B sales process for durable goods and technology clients, the opportunities which must be leveraged and the obstacles which need to be overcome to sell in sophisticated data solutions.

  • Intellectual curiosity and mental stamina.

  • English proficiency is a must.

We offer an exciting work environment that brings people together. We encourage an entrepreneurial and innovative spirit. We make use of the latest digital technologies. We are looking for self-starters, who accept challenges and create solutions.

Can there be a better place to take center stage in the digital revolution? We are excited to getting to know you!

Posted: 45 days ago

City: Istanbul

Work Area: Client Solutions

Job Time: Full Time

Requisition ID: R00011484