Customer Success Manager Middle East


United Arab Emirates

Job Family

Client Solutions

For over 80 years, GfK has been a reliable and trusted insight partner for the world’s biggest companies and leading brands who make a difference in every consumer’s life - and we will continue to build on this. We connect data, science and innovative digital research solutions to provide answers for key business questions around consumers, markets, brands and media. With our headquarters in Germany and a presence in around 60 countries worldwide, you benefit from our global company with a diverse community of ~9,000 employees.

Harnessing the power of our workforce, the greatest asset we have is our people. As part of GfK, you can take your future into your own hands. We value talent, skills and responsibility and support your development within our international teams. We are proud of our heritage and our future: Currently we are in the latter stages of a transformational journey from a traditional market research company to a trusted provider of prescriptive data analytics powered by innovative technology. This is only possible with extraordinary people and this is why we are looking for YOU to help create our future. For our employees as well as for our clients we pursue one goal: Growth from Knowledge!

Job Description

Key Responsibilities

Drive Customer engagement in gfknewron trial phase and early subscription:

  • Provide excellent Customer Management across current gfknewron engagements, being measured against NPS
  • Proactively engage with Customers on new use cases, showcasing the value of the application and how it helps the Customer to get the job done
  • Be highly analytical and smart in coming up with engagement exercises, data snippets and teasers
  • Grow active user base and achieve high retention of users in application
  • Consult clients on strategic and tactical initiatives based on data analytics and market insights & knowledge
  • Support the sales cycle to bring trial to billable moment:
  • In close collaboration with local gfknewron sales expert, global sales team and strategic account managers
  • Turn Customer feedback into productive recommendations for cross functional teams to improve our gfknewron value proposition

Cross/upselling of GfK portfolio, always in line with Customer needs detected:

  • Know the Customer inside out to leverage new opportunities surfaced in Customer interactions
  • Build long-term strategic relationship with clients to ensure retention, upselling & cross-selling

Typical Education and Work Experience required, Technical Capabilities and Requirements

  • An attitude to business which puts the Customer at the centre of all activities and the willingness to go the extra mile for them.
  • A track record of rapid development of sustainable relationship with key accounts which have proven to be maintained via Customer trust over time
  • Understanding of the broader Customer P&L and budgeting process to facilitate increased share of wallet beyond traditional market research budgets
  • Experienced communicator with highly developed senior interaction skills
  • Demonstrates a consultative approach to selling, always starting with Customer’s requirements
  • An advanced technical aptitude with the mental plasticity and desire to keep learning regardless of their level of experience within a particular field
  • Must be a team player with ability to work in a flexible, fast changing environment.
  • Experience in leading International projects which require the management of multiple stakeholders both internal and external.
  • Extensive knowledge of GfK’s current Customer solutions portfolio, what current Customer’s key business questions does it answer and where are the gaps future solutions development should focus one.
  • Deep understanding of B2B sales process for durable goods and technology Customer, the opportunities which must be leveraged and the obstacles which need to be overcome to sell in sophisticated data solutions.
  • Understanding of B2C sales journey planning, including basic elements of online and digital marketing
  • Knowledge about gfknewron is preferred but not mandatory.
  • Intellectual curiosity and mental stamina.
  • English proficiency is a must.
  • 3-6 years of solid experience on the client-side in selling technical solutions/ category management/trade marketing

We offer an exciting work environment that brings people together. We encourage an entrepreneurial and innovative spirit. We make use of the latest digital technologies. We are looking for self-starters, who accept challenges and create solutions.

Can there be a better place to take center stage in the digital revolution? We are excited to getting to know you!

Posted: 43 days ago

City: Dubai

Work Area: Client Solutions

Job Time: Full Time

Requisition ID: R00011463