(Associate Director) Project Manager - GPS Operations


United Kingdom

Job Family


For over 80 years, GfK has been a reliable and trusted insight partner for the world’s biggest companies and leading brands who make a difference in every consumer’s life - and we will continue to build on this. We connect data, science and innovative digital research solutions to provide answers for key business questions around consumers, markets, brands and media. With our headquarters in Germany and a presence in around 60 countries worldwide, you benefit from our global company with a diverse community of ~9,000 employees.

Harnessing the power of our workforce, the greatest asset we have is our people. As part of GfK, you can take your future into your own hands. We value talent, skills and responsibility and support your development within our international teams. We are proud of our heritage and our future: Currently we are in the latter stages of a transformational journey from a traditional market research company to a trusted provider of prescriptive data analytics powered by innovative technology. This is only possible with extraordinary people and this is why we are looking for YOU to help create our future. For our employees as well as for our clients we pursue one goal: Growth from Knowledge!

Job Description

Purpose of the Role

The (Associate Director) Project Management is responsible for leading the delivery of our larger and more complex international or UK only projects.

Additionally the position will need to:

  • Develop relationships with the Commercial and Client Solutions teams and, where required, external clients
  • Manage the financial performance of the projects for which they are responsible
  • Provide leadership to the project team and/or direct reports to ensure the correct skills and culture exist within the team
  • Directly manage or coach other Project Managers
  • Collaborate successfully with our Global Service Centres (offshore teams)
  • Support the PM and UK Operations management team, and lead, or take a leading role in, strategic initiatives aimed at developing the services Operations offer the Commercial/Client Solutions teams
  • Where required, represent Operations on large scale opportunities in the proposal phase for example, make recommendations, offer best solutions for project design and attend pitches or provide proposal content and materials

Key Activities/ Responsibilities


  • Support Bidding team by providing strategic guidance, project insight and leadership on large proposals

Project Delivery

  • Manage projects professionally and to global and local standards with attention to budget, timing, consultation and quality
  • Provide technical and operational consultancy/solutions to the Commercial and Client Solutions teams
  • Attend initial internal project briefings, defining project roles and responsibilities
  • Ensure processes and systems for project management within the UK team are robust, efficient, provide a seamless and consistent service to the Research teams
  • Direct and oversee project management carried out by a specific project team or those for whom to coach or line manage
  • Act as a senior point of escalation for project issues
  • Promote an end-client focused culture within Operations with the goal being to work in partnership with both the Operations and Commercial/Client Solutions teams to ensure end-client satisfaction
  • Implement and follow global standard procedures and processes


  • Ensure professional workload management and optimal utilization levels
  • Drive (Project Management Institute) principles and ensure they are cascaded throughout the team
  • Provide support for people development/career progression within direct team, as well as coaching across the Operations team
  • Help identify areas for team improvement and support either training or processes to aid  improvement
  • Support knowledge sharing, including the cascading of knowledge in relation to the GfK product portfolio
  • Develop own skills, and skills in the team, across methodologies, industries and specialisms so that the team can offer recommendations and solutions
  • Use the expertise developed within the UK to support the development of colleagues in other Project Management teams through coaching and mentoring
  • Support the communication of global and local strategy to direct team; set goals, provide direction and guidance to direct reports


  • Monitor and report on key metrics for all projects for which you (and/or your team) is responsible
  • Ensure projects are booked correctly and in a timely manner and that any revised pricing is negotiated at an early stage and the project re-booked
  • Analyse job reports to monitor supplier invoicing, time allocated etc. to anticipate and address any potential overruns
  • Regularly review supplier performance and provide feedback to Bidding/Procurement


  • Ensure the team meets the needs of the Client Solutions team through regular collaboration and feedback forums
  • Take the initiative in supporting the implementation of the strategy for UK Operations, lead or significantly contribute on appropriate initiatives

Key Interfaces

  • Head of Bidding team
  • Strategic partnerships with the offshore support teams
  • GPS hub leads on strategy, work allocation/resourcing across hubs
  • Other operational leads (i.e. Programming, Fieldwork Management, Data Processing) to gain feedback on the project management service
  • UK management team on sharing resource and best practice
  • Local Operations leads, and suppliers on projects
  • Procurement team

Technical skills required

  • Expertise in working within a multicultural business environment and developing solid working relationships with international contacts
  • Expertise in providing and implementing effective solutions to various research methodologies
  • Experience of line managing teams and/or coaching individuals
  • Well-developed communication and interpersonal skills
  • Solid understanding of international project management
  • Solid grasp of cultural differences in fieldwork approaches by market
  • Proven track record for supporting and implementing company strategy
  • Client focused attitude – ability to develop strong relationships and work in partnership with the industry and research teams, and external clients as required
  • Well-developed decision making, priority setting and negotiation skills
  • Team-player – ability to work productively with colleagues across all the Operations’ teams
  • Commercially focused – with an understanding of cost-management; well-developed business acumen with the ability to make sound suggestions that support the business needs of the company

We are an ethical and honest company that is wholly committed to its clients and employees. We are proud to be an inclusive workplace for all and are committed to equal opportunity in employment which focuses on all of our employees reaching their full potential. At GfK we work collaboratively with our colleagues but offer a flexible working approach, including dividing our time between office & remote working as well as the opportunity to flex our working hours around team core hours.

We offer an exciting work environment that brings people together. We encourage an entrepreneurial and innovative spirit. We make use of the latest digital technologies. We are looking for self-starters, who accept challenges and create solutions.

Can there be a better place to take center stage in the digital revolution? We are excited to get to know you!

Posted: 236 days ago

City: London

Work Area: Operations

Job Time: Full Time

Requisition ID: R00011491