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For over 80 years, GfK has been a reliable and trusted insight partner for the world’s biggest companies and leading brands who make a difference in every consumer’s life - and we will continue to build on this. We connect data, science and innovative digital research solutions to provide answers for key business questions around consumers, markets, brands and media. With our headquarters in Germany and a presence in around 60 countries worldwide, you benefit from our global company with a diverse community of ~9,000 employees.

Harnessing the power of our workforce, the greatest asset we have is our people. As part of GfK, you can take your future into your own hands. We value talent, skills and responsibility and support your development within our international teams. We are proud of our heritage and our future: Currently we are in the latter stages of a transformational journey from a traditional market research company to a trusted provider of prescriptive data analytics powered by innovative technology. This is only possible with extraordinary people and this is why we are looking for YOU to help create our future. For our employees as well as for our clients we pursue one goal: Growth from Knowledge!

Job Description

End User Services of GfK is responsible for managing and administrating the global corporate identity, email, workplace and collaboration services based on a hybrid model leveraging cloud (Office365, AZURE AD, JAMF PRO, Intune, Microsoft Teams etc.) and on-prem technologies (SCCM, Active Directory, Skype for Business) to GfK’s global workforce.

We are looking to immediately hire an EUS Senior Infrastructure Engineer for the Collaboration team. This is a great opportunity to join a rapidly expanding and successful team. We are looking for someone with a hands-on technical background who has effective communication skills. It's your chance to work with the best in the industry in a solution focused and customer-oriented environment.

The position is project based until the end of 2021.

Mission of the Role

• Support the existing team with delivery of the Microsoft Phone System and Teams Direct Routing project

• Assist with the roll-out of the new Microsoft Teams based telephony service across the organization

• Implementation of all necessary operative tasks to guarantee maintenance of operation

• Run applications, services, platforms and network to deliver promised service portfolio according to internal SLAs

As a EUS Senior Infrastructure Engineer you will have the following key accountabilities:  

• Contributes to the development of innovative principles and ideas for SaaS services (Office 365)

• Design, extend and manage the MS Phone System and Teams Direct Routing architecture

• Maintain close contact to relevant stakeholders during operative and project related work

• Provides high level documentation and guidelines for the general Communication & Collaboration service based on Microsoft Teams

• Actively involved in planning and implementation of projects / new designs

• Assist team through successful complex projects which includes estimating, scoping, and writing effective statements of work that clearly set expectations and limit risk.

• Participate in cross-division, multi-functional teams to drive effective collaboration with colleagues and counterparts internally and externally.

• Establish reputation as subject matter expert in general EUS technology area

• Routinely exercise independent judgment in developing methods, techniques and criteria for achieving personal and team objectives

• Participate in cross-division, multi-functional teams and be an active contributor to the SAFe Agile practices within the global Infrastructure team

Now that you know what EUS Senior Infrastructure Engineer does, what skills, qualifications and experience do you need?    

• 3+ years of experience in administrating, troubleshooting and deploying a Skype for Business environment

• Excellent skills in administrating Microsoft Skype for Business systems including PSTN access via TDM and SIP trunks via Session Border Controller

• Experience with Office 365 cloud integration for Skype for Business and administrating Microsoft Teams cloud-based service on global scale

• General understanding of Microsoft systems/technologies and applications such as Microsoft Exchange, Active Directory, Sharepoint, SQL, Windows Server

• Experience/participation in implementing and/or migrating to Office 365 -  Skype for Business Online

• Knowledge in PSTN connectivity via ISDN and SIP Trunks and experienced with SIP troubleshooting

• Knowledge in Digital Media Gateways and Session Border Controller (configuration and administration)

• Experience with Audio Codes products (SBC’s and Gateways) - Audio Codes Certified Associate is considered a plus

• Microsoft MCSE Communication certification is considered a strong plus

• Experience with PowerShell scripting is considered a strong plus

• Experience with Anywhere365 (UCC) is considered a plus

• Experience with Microsoft Teams certified phone deployments such as Polycom (CX/VVX), Yealink etc.

• Proficiency in English (at least level B2/C1 in Council of Europe scale)

Join our team and benefit from the following advantages: 

• Exciting work environment that brings people together

• Use of the latest digital technologies

• Initial and ongoing trainings to support your development

• Opportunities for personal and professional growth

• Competitive remuneration and bonus scheme linked to individual performance and company results

• 3 additional non-working days annually

• Food vouchers

• Health insurance

• Discount program with external vendors

• Eco friendly travelers are welcome to the office – parking places for bikers and free card for public transportation are available to all employees

• Variety of sport activities such as football and traditional Bulgarian dances

• Last but not least – GfK Sofia office is located close to the city centre and easily accessible from any point by public transportation – 47A Tsarisgradsko Shose Blvd

All documents will be treated in the strictest confidentiality.
Only short-listed candidates will be invited for an interview.

We offer an exciting work environment that brings people together. We encourage an entrepreneurial and innovative spirit. We make use of the latest digital technologies. We are looking for self-starters, who accept challenges and create solutions.

Can there be a better place to take center stage in the digital revolution? We are excited to getting to know you!