Net Promoter Score (NPS)
The Net Promoter Score
measures customer loyalty and the likelihood of recommending a brand to others.
Customer Satisfaction Score (CSAT)
Assesses overall satisfaction with specific interactions or touchpoints.
Customer Effort Score (CES)
Evaluates the ease of completing a particular task or resolving an issue.
Measures the percentage of customers who stop doing business with a company over a specific period.
Customer Lifetime Value (CLV)
Quantifies the value a customer brings to a company over their entire relationship.
First Response Time
Determines how quickly customer inquiries or issues are addressed.
Customer Retention Rate
Indicates the percentage of customers retained over a given period.