Senior Jira Specialist



Job Family


We show the world what people want.

Join GfK and help us shape tomorrow. As an NIQ company, we are the world's leading consumer intelligence firm, delivering the Full View™ on consumer behavior. We work to enable manufacturers and retailers better understand what consumers really want. Our name has inspired trust for over 89 years because we take pride in discovering new pathways to sustainable growth for our clients, our people, and our planet.

We are always looking for open-minded people who will grow with us, push boundaries, and pioneer disruptive methods in market research, data science, technology, and AI. If you share this passion to drive things forward and the integrity to insist on doing things the right way, we'll equip you to take your future into your own hands and play a leading role in our story.

Job Description

You will...

  • Dedicated to meeting the expectations and requirements of internal and external customers.
  • Acts with customers in mind
  • Familiar with e-commerce business.
  • Should be able to differentiate between manufacturers, brands, vendors.
  • Familiar with product classification and production environment.
  • Should be able to demonstrate good internet searching techniques.
  • Respond to customer inquiries and concerns about products.
  • Excellent knowledge about coding processes.
  • Knowledge of quality control and audit validation.
  • Able to work on flexible timings as required by the business.
  • Work with the Production team leads on resolution of JIRA Support Tickets
  • Co-ordinate customer’s products requests with Production Leads
  • Communicate effectively with customer support team via email, telephone
  • Should have the ability to manage all JIRAs and co-ordinate with cross functional departments to ensure timely resolution of JIRA.
  • Communicate effectively with customer support team via email or telephone  
  • An experience of JIRA administration for handling tickets will be preferred

You have...

  • Advanced knowledge of CMS/Burraq, Opsi and JIRA platforms
  • Good hand-on knowledge of excel/word
  • Intermediate English (particularly written)
  • Should have a bachelor's degree.


  • Solves problems effectively
  • Can deal with ambiguity
  • Builds productive relationships 
  • Client-centric
  • Negotiates skillfully
  • Spends time on right priorities 
  • Acts with integrity 

We are an ethical and honest company that is wholly committed to its clients and employees. We are proud to be an inclusive workplace for all and are committed to equal employment opportunity, focusing on all of our employees reaching their full potential. 

We respect and value every employee regardless of race, ethnicity, gender, sex, sexual orientation, age, personality, experience, culture, faith, socio-economic status, or physical or mental disabilities.

We endorse the core principles and rights set forth in the United Nations Declaration of Human Rights and the Social Charter of Fundamental Rights of the European Union, promoting the universal values of human dignity, freedom, equality, and solidarity.

Learn more about how we are driving diversity and inclusion in everything we do on:

At GfK we work collaboratively with our colleagues but offer a flexible working approach, including dividing our time between office & remote working as well as the opportunity to flex our working hours around team core hours.

We offer an exciting work environment that brings people together. We encourage an entrepreneurial and innovative spirit and make use of the latest digital technologies. We are looking for self-starters, who accept challenges and create solutions.

Can there be a better place to take center stage in the digital revolution? We are excited to get to know you!

Posted: 27 days ago

City: Karachi

Work Area: Operations

Job Time: Full Time

Requisition ID: R00023643