Country
Romania
Job Family
Operations
Our Mission
At Consumer Panel Services GfK, our mission is clear: to provide key information on who buys what, where, how much, how often, and most importantly, why (or why not). We take pride in delivering high-quality, uninterrupted data, expert consultancy, and unparalleled expertise to empower our clients to deliver superior customer experiences at every stage of the shopper journey.
Job Description
The Panel Management Specialist works for a business we are very proud of: our Household Panel. Joining the team that works with top food manufacturers, drinks companies and leading retailers, you will help design research to solve real business problems. We @ GfK panel team believe in being a trusted source of information and actions for our clients!
You will be responsible for communicating with Panel households. You will communicate with CATI team to recruit, train and increase the activity of households, according to Consumer Panel Services rules.
You will:
Be responsible for organizing the activity of collecting data for Consumer Panel, he/ she is responsible for communicating with Panel households.
Processes weekly KPI for the activity of households and sends to CATI team the list of households which have to be called;
Maintain the relationship with the Logistics Operator, CATI Team, Dictionary Team;
Prepare materials for communicating and instructing the households (online and offline);
Use all communication channels with households (email, push notification, sms, letter);
Prepare the field reports at the internal and external client's request;
Solve any problems that appear on the project.
You have:
University degree in either Sociology, Economics, Marketing, Business Administration, or related field.
Experience in a similar position, or in Market research field;
Communication and team worker skills.
The ability to liaise and discuss with multiple parties, to take on board and handle the differences to each piece of work, often at the same time - you are good in planning, organization and coordinating.
Experience with MS Office skills.
English - B2 level.
Keen attention to detail
Problem solving skills: why does data come out like it does, what needs to be changed to get the data as it wished for
We offer a hybrid working model for our CPS colleagues (normally x2 days p/w in office) and competitive core benefits as well additional benefits including:
Initial and ongoing trainings to support your development
Opportunities for personal and professional growth
Food vouchers & Private medical subscription
Sponsored Gym Membership (7Card)
And much more...!
All documents will be treated in the strictest confidentiality.
Only short-listed candidates will be invited for an interview.
#Li-hybrid
We are an ethical and honest company that is wholly committed to its clients and employees. We are proud to be an inclusive workplace for all and are committed to equal employment opportunity, focusing on all of our employees reaching their full potential.
We respect and value every employee regardless of race, ethnicity, gender, sex, sexual orientation, age, personality, experience, culture, faith, socio-economic status, or physical or mental disabilities.
We endorse the core principles and rights set forth in the United Nations Declaration of Human Rights and the Social Charter of Fundamental Rights of the European Union, promoting the universal values of human dignity, freedom, equality, and solidarity.
Learn more about who we are and everything we do on: https://www.gfk-cps.com/about-gfk-cps
