Operations Lead



Job Family


We show the world what people want.

Join GfK and help us shape tomorrow. As an NIQ company, we are the world's leading consumer intelligence firm, delivering the Full View™ on consumer behavior. We work to enable manufacturers and retailers better understand what consumers really want. Our name has inspired trust for over 89 years because we take pride in discovering new pathways to sustainable growth for our clients, our people, and our planet.

We are always looking for open-minded people who will grow with us, push boundaries, and pioneer disruptive methods in market research, data science, technology, and AI. If you share this passion to drive things forward and the integrity to insist on doing things the right way, we'll equip you to take your future into your own hands and play a leading role in our story.

Job Description

Job Description

  • Ensure Quality in Operations by leading individual teams to achieve their defined quality KPIs.

  • Lead the effective collaboration of Operations, Retail Service, Client Success Management and Global Service Centre teams in the production of POS Audit data, ad hoc management of Market Consumer Insight (MCI) projects and managing related panels.

  • Define opportunities to increase operational efficiency through the implementation of well-defined processes and procedures, utilization of standard GfK tools.

  • Manage and increase effectiveness and efficiency of operational teams through improvements in each function as well as coordination and communication between support and business functions.

  • Provide effective management reports used by the Managing Director in local resource planning.

  • Fully support Regional Operations strategy; assume leading role / accountability on various regional initiatives as defined by Head of Operations, APAC.

  • Clearly define and communicate local operational strategy and direction to the country MD, set goals, provide direction and guidance to direct reports.

  • Develop and implement performance metrics related to quality, costs and time.

  • Coordinate with MCI team regarding project specifications / timetable to ensure a project plan is completed.

  • Champion the Processes standardisation and Quality management programmes in Singapore and ensure consistent adherence.

  • Lead the collaboration between Local Operations and Global Service Centres in offshoring specific local processes and tasks.

  • Negotiate with external suppliers / vendors and managing of freelancer (Contingent Worker) on Singapore needs and regularly check their quality and compliance to GfK standards.

  • Assist Managing Director in the completion of organisational budgets and in monitoring projects’ operational costs

Skills required

  • Minimum of 8 years’ experience managing technical / operational teams such as Data Processing and Field Force.

  • Deep knowledge of syndicated and custom research methods with understanding of both regional, and local requirements.

  • Ability to drive and effectively manage change.

  • Solid understanding of current technology platforms in use in the MR industry and within GfK.

  • Excellent people manager, open to direction and collaborative work style and commitment to get the job done.

  • Ability to thrive in a fast-paced environment while demonstrating a high degree of professionalism, excellent judgemental and sound decision-making skills.

  • Driven and creative in solving process and quality issues.

  • Persuasive with details and facts.

  • Budget development and oversight experience.

  • Excels at operating in a fast pace, community environment.

  • Superior communication skills, both written and verbal.

We are an ethical and honest company that is wholly committed to its clients and employees. We are proud to be an inclusive workplace for all and are committed to equal employment opportunity, focusing on all of our employees reaching their full potential. 

We respect and value every employee regardless of race, ethnicity, gender, sex, sexual orientation, age, personality, experience, culture, faith, socio-economic status, or physical or mental disabilities.

We endorse the core principles and rights set forth in the United Nations Declaration of Human Rights and the Social Charter of Fundamental Rights of the European Union, promoting the universal values of human dignity, freedom, equality, and solidarity.

Learn more about how we are driving diversity and inclusion in everything we do on: https://www.gfk.com/about-gfk/diversity-and-inclusion

At GfK we work collaboratively with our colleagues but offer a flexible working approach, including dividing our time between office & remote working as well as the opportunity to flex our working hours around team core hours.

We offer an exciting work environment that brings people together. We encourage an entrepreneurial and innovative spirit and make use of the latest digital technologies. We are looking for self-starters, who accept challenges and create solutions.

Can there be a better place to take center stage in the digital revolution? We are excited to get to know you!

Posted: 232 days ago

City: Singapore

Work Area: Operations

Job Time: Full Time

Requisition ID: R00020104