Junior Customer Success Manager (m/f/d)



Job Family

Customer Success Management

We show the world what people want.

Join GfK and help us shape tomorrow. As an NIQ company, we are the world's leading consumer intelligence firm, delivering the Full View™ on consumer behavior. We work to enable manufacturers and retailers better understand what consumers really want. Our name has inspired trust for over 89 years because we take pride in discovering new pathways to sustainable growth for our clients, our people, and our planet.

We are always looking for open-minded people who will grow with us, push boundaries, and pioneer disruptive methods in market research, data science, technology, and AI. If you share this passion to drive things forward and the integrity to insist on doing things the right way, we'll equip you to take your future into your own hands and play a leading role in our story.

Job Description

Purpose of the role:

  • Strategic partner to our local client

  • Internal and external innovation agent. Drive change for faster reaction to changing market requirement.

  • Experts in their market (industry, products, channels etc.)

You will:

  • Understand and work with Point of Sales related data with the client.

  • Becom a market expert for the handled category / industry segment.

  • Deliver insightful presentations and actionable recommendations to our clients.

  • Co-develop fact-based answers to complex key business questions.

  • Co-develop use cases with clients that show the value of GfK data and their outcome for the clients.

  • Be certified CSM (Customer Success Manager).

  • Build market and specific for the company products’ knowledge.

  • Collaborate with account management at the pre-sales and renewal stages, co-identifies sales leads.

  • Collaborate with other business unit teams.

In other words: You will make the difference by being the face of our company and its digital solutions!

You have:

  • Ideally first working experience

  • Interest for Digital, IT, Consumer Electronic and Toy product categories and markets

  • Excellent Ukrainian and very good English language skills

  • Good presentation and communication skills

  • Proactive and consistent engagement with multi-disciplined teams

  • Passion, dedication, and commitment

  • Creativity and the ability to address real-world business problems analytically.

  • Eagerness to learn, open mindset, team spirit, and an entrepreneurial attitude.


  • A diverse work environment 

  • Learning opportunities 

  • Global exposure and engagement

  • Ongoing career growth and skill development 

  • Engaging and challenging work within our portfolio of global clients

  • Medical insurance

We are an ethical and honest company that is wholly committed to its clients and employees. We are proud to be an inclusive workplace for all and are committed to equal employment opportunity, focusing on all of our employees reaching their full potential. 

We respect and value every employee regardless of race, ethnicity, gender, sex, sexual orientation, age, personality, experience, culture, faith, socio-economic status, or physical or mental disabilities.

We endorse the core principles and rights set forth in the United Nations Declaration of Human Rights and the Social Charter of Fundamental Rights of the European Union, promoting the universal values of human dignity, freedom, equality, and solidarity.

Learn more about how we are driving diversity and inclusion in everything we do on: https://www.gfk.com/about-gfk/diversity-and-inclusion

At GfK we work collaboratively with our colleagues but offer a flexible working approach, including dividing our time between office & remote working as well as the opportunity to flex our working hours around team core hours.

We offer an exciting work environment that brings people together. We encourage an entrepreneurial and innovative spirit and make use of the latest digital technologies. We are looking for self-starters, who accept challenges and create solutions.

Can there be a better place to take center stage in the digital revolution? We are excited to get to know you!

Posted: 30 days ago

City: Kyiv

Work Area: -

Job Time: Full Time

Requisition ID: R00023488