Country
Germany
Job Family
Client Solutions
We show the world what people want.
Join GfK and help us shape tomorrow. As an NIQ company, we are the world's leading consumer intelligence firm, delivering the Full View™ on consumer behavior. We work to enable manufacturers and retailers better understand what consumers really want. Our name has inspired trust for over 89 years because we take pride in discovering new pathways to sustainable growth for our clients, our people, and our planet.
We are always looking for open-minded people who will grow with us, push boundaries, and pioneer disruptive methods in market research, data science, technology, and AI. If you share this passion to drive things forward and the integrity to insist on doing things the right way, we'll equip you to take your future into your own hands and play a leading role in our story.
Job Description
Job Description
- Lead delivery and governance of a global Tracking Program across two sub-programs Incidence Tracker and Consumer Tracker
- Heading HubCoordination colleagues to run & orchestrate a multinational, large scale CMI tracking program
- Ensure high quality delivery to client on all levels of the client organization, i.e. global HQ and local markets
- Lead design of additional bespoke Ad hoc solutions as requested by client
- Manage and organize day to day operations across business functions, leading cross-functional teams during execution of E2E processes
- Addressing high complexity given coverage of up to 80 countries
- Driving business resource requirements, detailed timelines & risk assessments at all project steps and program levels
- Coordination of various stakeholders involved (Commercial, Solutions, Operations, Tech, Finance, Hubs)
- Acting as interface between client HQ, regions, countries and internal
- Owner of quality control and improvement measures, quality KPI tracking
- Coordination of teams to develop improvements for company's program
- Receiver of escalations within the project, driving actions & mitigation
- Owner of regional/global insights generation
Additional Job Description
- Lead GfK central project team and orchestrate local GfK client servicing hubs
- Dispatch workflow and country-level research specs to all parties involved
- Together with HubCoordinators, consult client on sampling and methodological approach on country level
- Supported by HubCoordinators, review and optimize master questionnaire for each sub-program in consultation with the client
- Support and guide Operations in ongoing process optimization (incl. E2E platform)
- Review and optimize automated reporting supported by internal teams and in consultation with clients
- Enable GfK servicing hub teams to deliver on quality and on time
- Maintain timelines of deliverables, coordinate resources, and ensure compliance with all budgetary constraints
- Consult client on tracking program outcome leveraging Marketing and Data Science to fulfill client’s demands and achieve project objectives
Now that you know what a Global Program Manager does, what skills, qualifications and experience do you need?
• Bachelor´s / Master´s degree in Business Administration, Marketing, Sociology or equivalent experience
• At least 6-9 years experience in international market research & consulting ideally within tobacco industry
• Strong project management skills to oversee and coordinate various tasks/workstreams on global scale
• Methodological skills related to research and analytic projects
• Good understanding of online and offline methodologies for data collection
• Eagerness to learn, an open mindset & team spirit
• Good understanding of online and offline methodologies for data collection
• Experience in managing & heading teams/direct reports
• Creativity and the ability to address real-world business problems analytically
• Good presentation and communication skills
• Very good German and English language skills
We are an ethical and honest company that is wholly committed to its clients and employees. We are proud to be an inclusive workplace for all and are committed to equal employment opportunity, focusing on all of our employees reaching their full potential.
We respect and value every employee regardless of race, ethnicity, gender, sex, sexual orientation, age, personality, experience, culture, faith, socio-economic status, or physical or mental disabilities.
We endorse the core principles and rights set forth in the United Nations Declaration of Human Rights and the Social Charter of Fundamental Rights of the European Union, promoting the universal values of human dignity, freedom, equality, and solidarity.
Learn more about how we are driving diversity and inclusion in everything we do on: https://www.gfk.com/about-gfk/diversity-and-inclusion
At GfK we work collaboratively with our colleagues but offer a flexible working approach, including dividing our time between office & remote working as well as the opportunity to flex our working hours around team core hours.
We offer an exciting work environment that brings people together. We encourage an entrepreneurial and innovative spirit and make use of the latest digital technologies. We are looking for self-starters, who accept challenges and create solutions.
Can there be a better place to take center stage in the digital revolution? We are excited to get to know you!
