Executive - Customer Service



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We show the world what people want.

Join GfK and help us shape tomorrow. As an NIQ company, we are the world's leading consumer intelligence firm, delivering the Full View™ on consumer behavior. We work to enable manufacturers and retailers better understand what consumers really want. Our name has inspired trust for over 89 years because we take pride in discovering new pathways to sustainable growth for our clients, our people, and our planet.

We are always looking for open-minded people who will grow with us, push boundaries, and pioneer disruptive methods in market research, data science, technology, and AI. If you share this passion to drive things forward and the integrity to insist on doing things the right way, we'll equip you to take your future into your own hands and play a leading role in our story.

Job Description

JOB DESCRIPTION- Executive/Sr Executive Operations

Job Description                  : CSG - MDQC and Product Expert Team

Last Updated                     : 19th April 2021

Main Responsibilities Include

  • Understand extrapolation / design matrix of GfK
  • Support Quality Management (QM) team in monthly work related to matrix improvement and finalization
  • Carry out Quality Check (QC)on across sectors for Point of Sales (POS) report
  • Analyze the root cause of certain incidents by evaluating big datasets and suggesting solutions
  • Ensure timely delivery of POS report to commercial team
  • based on QC finding identify improvement areas to enhance the quality process
  • Take up couple of checks in QC and develop an efficient and smarter process to the future
  • Collaborate across team to achieve various process improvement activities

Knowledge and Skills

  • Strong team player and ability to work in ambiguous situations.
  • Strong office suites viz, MS-Excel skills with ability to manage slice and dice and analyse data
  • Strong comfort with number orientation
  • Able to influence and persuade stake holders
  • Strong customer service and interpersonal communication skills.
  • Efficient in time management, ability to multi-task and eye for detail.
  • Displays maturity and creative problem-solving skills in handling crises.
  • Recommend improvements in work processes within the area of responsibility.
  • Ability to continue to Learn and Grow within a challenging work environment
  • Ability to stretch in case of sudden work requirement and support team

We are an ethical and honest company that is wholly committed to its clients and employees. We are proud to be an inclusive workplace for all and are committed to equal employment opportunity, focusing on all of our employees reaching their full potential. 

We respect and value every employee regardless of race, ethnicity, gender, sex, sexual orientation, age, personality, experience, culture, faith, socio-economic status, or physical or mental disabilities.

We endorse the core principles and rights set forth in the United Nations Declaration of Human Rights and the Social Charter of Fundamental Rights of the European Union, promoting the universal values of human dignity, freedom, equality, and solidarity.

Learn more about how we are driving diversity and inclusion in everything we do on: https://www.gfk.com/about-gfk/diversity-and-inclusion

At GfK we work collaboratively with our colleagues but offer a flexible working approach, including dividing our time between office & remote working as well as the opportunity to flex our working hours around team core hours.

We offer an exciting work environment that brings people together. We encourage an entrepreneurial and innovative spirit and make use of the latest digital technologies. We are looking for self-starters, who accept challenges and create solutions.

Can there be a better place to take center stage in the digital revolution? We are excited to get to know you!

Posted: 26 days ago

City: Gurgaon

Work Area: Operations

Job Time: Full Time

Requisition ID: R00023505