Country
Malaysia
Job Family
Operations
We show the world what people want.
Join GfK and help us shape tomorrow. As an NIQ company, we are the world's leading consumer intelligence firm, delivering the Full View™ on consumer behavior. We work to enable manufacturers and retailers better understand what consumers really want. Our name has inspired trust for over 89 years because we take pride in discovering new pathways to sustainable growth for our clients, our people, and our planet.
We are always looking for open-minded people who will grow with us, push boundaries, and pioneer disruptive methods in market research, data science, technology, and AI. If you share this passion to drive things forward and the integrity to insist on doing things the right way, we'll equip you to take your future into your own hands and play a leading role in our story.
Job Description
Key Tasks & Responsibilities
Quality
1. Provide timely and accurate feedback to the Data-In Team Manager and Operations Manager on the major performance areas of Data-In. This includes Retailers Data Issue, Change of Format, New Format, Missing Data, retailer complaints, system, operational issues, data, panels, and other day-to-day issues
2. Continuous enhance knowledge in the retail world POS system to add value to existing job function
3. Provide timely and reliable updates to the Operation Manager and other colleagues for possible market development changes including: new products or new product categories, channels,
retailer profiles, brand, SKU/Items activities, trends and other relevant information.
4. Ensure full knowledge of GfK retail audit methodologies and definitions, fully understand and apply the data control procedures, techniques, as documented by the GfK Panel Quality Standard ensure consistent data input and output.
5. Fully responsible for all assigned tasks delegated by the Operation Manager from time to time (including POS Tracking, ad-hoc studies, trade survey studies, Universe checks, New Business Initiative and etc..)
6. Successfully support and execute New PGs launch. Able to Supervise, roll out QC and Cost Control on Operation Project related to Data-In
Control and Planning
1. Fully responsible for product data quality, accurate data entry and coding.
2. Ensure full knowledge of the Company’s quality standards are achieved for sample targets, sample stability, retailers’ satisfaction, data entry deadlines, data control procedures and
feature quality.
3. Responsible for ensuring optional data quality by conducting regular quality check and analysis
4. Responsible for highlighting data-in errors to the Team Manager and Operation Manager to enable corrections to be made to maintain a high level of data accuracy.
5. Responsible for resolving, checking any quality issues raised by internal and external clients.
Retailer Servicing
1. Establish, develop, and maintain positive working relationships with retailer contacts (Data Provider-Only Applicable) at all levels and all times.
2. Ensure the appropriate level of service and support is provided to maximize retailer retention and data quality
3. Continually innovate, develop, and enhance the services that retailers receive, both short and long term.
Market Knowledge
1. Maintain up to date market knowledge on all product categories audited by undertaking regular market visits, at least once a month, to keep abreast of the current and future market offerings, and regularly performing model comparisons to build a high level of product knowledge related to Data-In Industry POS systems.
2. Keep up to date on changes in GfK tracked PGs by regular market observation checks, desk research etc.
Experiences/Skills/ Competencies required:
Skills
1. Ability to grasp and quickly understand markets, methodologies, techniques and big data.
2. Experience Retail Industry, Merchandising and POS system will be added advantage
3. Sound analytical skills and the ability to interpret research data accurately.
4. Ability to maintain a positive, motivational, “get things done” attitude, especially when faced with difficult circumstances.
5. Able to work independently with the ability to priorities and multitask.
6. Good relationship building skills (internal, external, and cross-cultural).
7. Sound computer skills, especially in the areas of Excel, Access and API will have added advantage
Personal Attributes
1. Goal and action oriented with the ability to see the road view.
2. Ability to work under the pressure of deadlines and targets.
3. Prepared to take ownership of issues and responsibility for actions.
4. Thorough, with outstanding attention to detail.
5. He/She must be hardworking and fast learner in fast changing working environment
Specific Qualifications
1. Degree level, preferably in any business field, sound computer skills especially in the areas of MS Excel
2. Those working in Data-In and have experience in managing big data
3. Fresh Graduates will also be considered
We are an ethical and honest company that is wholly committed to its clients and employees. We are proud to be an inclusive workplace for all and are committed to equal employment opportunity, focusing on all of our employees reaching their full potential.
We respect and value every employee regardless of race, ethnicity, gender, sex, sexual orientation, age, personality, experience, culture, faith, socio-economic status, or physical or mental disabilities.
We endorse the core principles and rights set forth in the United Nations Declaration of Human Rights and the Social Charter of Fundamental Rights of the European Union, promoting the universal values of human dignity, freedom, equality, and solidarity.
Learn more about how we are driving diversity and inclusion in everything we do on: https://www.gfk.com/about-gfk/diversity-and-inclusion
At GfK we work collaboratively with our colleagues but offer a flexible working approach, including dividing our time between office & remote working as well as the opportunity to flex our working hours around team core hours.
We offer an exciting work environment that brings people together. We encourage an entrepreneurial and innovative spirit and make use of the latest digital technologies. We are looking for self-starters, who accept challenges and create solutions.
Can there be a better place to take center stage in the digital revolution? We are excited to get to know you!
