Customer Success Manager, APAC, Home Appliances

Country

Singapore

Job Family

Customer Success Management

We show the world what people want.

Join GfK and help us shape tomorrow. As an NIQ company, we are the world's leading consumer intelligence firm, delivering the Full View™ on consumer behavior. We work to enable manufacturers and retailers better understand what consumers really want. Our name has inspired trust for over 89 years because we take pride in discovering new pathways to sustainable growth for our clients, our people, and our planet.

We are always looking for open-minded people who will grow with us, push boundaries, and pioneer disruptive methods in market research, data science, technology, and AI. If you share this passion to drive things forward and the integrity to insist on doing things the right way, we'll equip you to take your future into your own hands and play a leading role in our story.

Job Description

Key Tasks & Responsibilities

  • Analyse and present point of sales data in Small Domestic Appliances industry data to potential and existing clients.

  • Lead and direct all the countries in the region for the related tracking business.

  • Drive the Newron platform adoption and user activation

  • Leverage Newron platform for insight sharing with client and encouraging self-usage habit for clients.

  • Replacing routine presentation sessions with Newron based session.

  • Support the countries and advise them on quality issues or panel recruitment.

  • Understand and maintain all deliverables to ensure client satisfaction.

  • Identify potential problems and propose pro-active solutions to meet client needs.

  • Ensure that the quality of the product remains at a very high level.

  • Establish and maintain excellent relationships with key decision-makers within existing and potential clients.

  • Achieve sales and manage accounts with new and existing clients.

  • Liaise with internal operations and research departments to ensure client reports are timely and accurate.

  • Efficiently manage and analyse large proprietary databases.

  • Provide regular high-level presentations to clients and in-depth analysis of GfK data.

  • Keep abreast of latest developments in local and global markets and economies.

Experiences/Skills/Competencies required:

Skills

  • Ability to quickly grasp and understand markets, methodologies, and techniques.

  • Ability to work across different cultures

  • Good organizer with the ability to prioritize and multi-task.

  • Ability to maintain a positive, motivational, “get things done” attitude, especially when faced with difficult circumstances.

  • Good interpersonal and relationship building skills (internal, external, and cross-cultural).

  • Problem solving skills.

  • Able to deliver accurate, compelling and insightful presentations to clients.

  • Proficient in English. Knowledge of Asian Language will be an advantage.

  • Able to communicate effectively with all levels within GfK and client’s organization.

Personal Attributes

  • Goal and action oriented.

  • Ability to work under pressure of deadlines and targets.

  • Thorough with a strong attention to detail.

  • Presentation skills & confidence to present to C-suite clients.

  • High energy with a positive ‘can do’ attitude and optimism.

  • Prepared to take ownership of issues and responsibility for actions.

  • Strong work ethics and reliability.

  • Team oriented.

  • Able to work independently with minimum supervision.

  • Patient, tolerant and flexible.

  • Support Peers growth path

Specific Qualifications

  • A good degree preferably in Business/Market Research/Marketing.

  • Candidates with experience in Small Domestic Appliances companies and with sales/marketing background and/or market research experience

  • Candidates with at least 5 years of relevant experience.

We are an ethical and honest company that is wholly committed to its clients and employees. We are proud to be an inclusive workplace for all and are committed to equal employment opportunity, focusing on all of our employees reaching their full potential. 

We respect and value every employee regardless of race, ethnicity, gender, sex, sexual orientation, age, personality, experience, culture, faith, socio-economic status, or physical or mental disabilities.

We endorse the core principles and rights set forth in the United Nations Declaration of Human Rights and the Social Charter of Fundamental Rights of the European Union, promoting the universal values of human dignity, freedom, equality, and solidarity.

Learn more about how we are driving diversity and inclusion in everything we do on: https://www.gfk.com/about-gfk/diversity-and-inclusion

At GfK we work collaboratively with our colleagues but offer a flexible working approach, including dividing our time between office & remote working as well as the opportunity to flex our working hours around team core hours.

We offer an exciting work environment that brings people together. We encourage an entrepreneurial and innovative spirit and make use of the latest digital technologies. We are looking for self-starters, who accept challenges and create solutions.

Can there be a better place to take center stage in the digital revolution? We are excited to get to know you!

Posted: 151 days ago

City: Singapore

Work Area: -

Job Time: Full Time

Requisition ID: R00020677