Credit Controller with English (1-year contract)



Job Family


We show the world what people want.

Join GfK and help us shape tomorrow. As an NIQ company, we are the world's leading consumer intelligence firm, delivering the Full View™ on consumer behavior. We work to enable manufacturers and retailers better understand what consumers really want. Our name has inspired trust for over 89 years because we take pride in discovering new pathways to sustainable growth for our clients, our people, and our planet.

We are always looking for open-minded people who will grow with us, push boundaries, and pioneer disruptive methods in market research, data science, technology, and AI. If you share this passion to drive things forward and the integrity to insist on doing things the right way, we'll equip you to take your future into your own hands and play a leading role in our story.

Job Description

Purpose of the role:

The Credit Controller is responsible for the cash collection of debt due to GfK from third parties. This is to be achieved through working in collaboration with Order to cash team and operational teams across the GfK Group, minimizing overdue debt, DSO and maximizing cash flow. To provide a proactive, responsive, and quality driven credit control service in line with predetermined SLAs and KPI’s for all GfK entities. The position is a one-year contract to replace a colleague temporarily involved in the project. This does not preclude the possibility of extending the contract or going permanent, subject to high performance and excellent results.

You will

  • Control and reduce third party debt, through proactive management of the assigned trade debtors ledger, to set targets on a monthly basis (DSO, Receivable overdue, Collection ratio, Dispute TAT)

  • Maintain accurate and up to date static and variable client records on collection systems

  • Process and distribution of various reports as Trade debtors outstanding balance, Cash flow forecast, dispute report, Bad debt provision and others

  • Assist third party clients via email or call with regards to their billing concerns

  • Work with commercial teams to ensure all incoming queries are promptly resolved

  • Ensure daily operations are carried out according to set targets and deadlines

  • Prioritize tasks and queries at critical periods such month-end and quarter-end

  • Participate in regular meetings with the Order to Cash, business or senior management to discuss, align or escalate a potential issue and provide an action plan to get resolved

  • Support others in the team to achieve and complete key tasks and responsibilities

  • Communicate to internal and external customers in a professional and polite manner at all times

You have:

  • Experience in an international company, preferably within a SSC/BPO environment

  • University degree (finance, accounting, business or related field)

  • Excellent level of English language

  • Very good German, Italian, Spanish, Portugal, French, Polish, Slovak or any Scandinavian language skills will be considered as advantage

  • Excellent communication and interpersonal skills

  • Functional knowledge of SAP, Sidetrade (optional), Power BI (optional)

  • Good experience with MS Excel

  • The ability to cooperate and interact effectively at all levels of the organization

  • Very good understanding of customer services

  • Accuracy and strong attention to detail


  • Exciting work environment that brings people together

  • Use of the latest digital technologies

  • Initial and ongoing trainings to support your development

  • Opportunities for personal and professional growth

  • Competitive remuneration and bonus scheme linked to individual performance and company results

  • 3 additional non-working days annually

  • Food vouchers

  • Health insurance

  • Discount program with external vendors

  • Eco friendly travelers are welcome to the office – parking places for bikers and free card for public transportation are available to all employees

  • Variety of sport activities such as football and traditional Bulgarian dances

  • Finally – GfK Sofia office is located close to the city center and easily accessible from any point by public transportation – 47A Tsarisgradsko Shose Blvd

We are an ethical and honest company that is wholly committed to its clients and employees. We are proud to be an inclusive workplace for all and are committed to equal employment opportunity, focusing on all of our employees reaching their full potential. 

We respect and value every employee regardless of race, ethnicity, gender, sex, sexual orientation, age, personality, experience, culture, faith, socio-economic status, or physical or mental disabilities.

We endorse the core principles and rights set forth in the United Nations Declaration of Human Rights and the Social Charter of Fundamental Rights of the European Union, promoting the universal values of human dignity, freedom, equality, and solidarity.

Learn more about how we are driving diversity and inclusion in everything we do on:

At GfK we work collaboratively with our colleagues but offer a flexible working approach, including dividing our time between office & remote working as well as the opportunity to flex our working hours around team core hours.

We offer an exciting work environment that brings people together. We encourage an entrepreneurial and innovative spirit and make use of the latest digital technologies. We are looking for self-starters, who accept challenges and create solutions.

Can there be a better place to take center stage in the digital revolution? We are excited to get to know you!

Posted: 17 days ago

City: Sofia

Work Area: Finance

Job Time: Full Time

Requisition ID: R00023137