Client Service Executive

Country

Romania

Job Family

Client Solutions

We show the world what people want.

Join GfK and help us shape tomorrow. As an NIQ company, we are the world's leading consumer intelligence firm, delivering the Full View™ on consumer behavior. We work to enable manufacturers and retailers better understand what consumers really want. Our name has inspired trust for over 89 years because we take pride in discovering new pathways to sustainable growth for our clients, our people, and our planet.

We are always looking for open-minded people who will grow with us, push boundaries, and pioneer disruptive methods in market research, data science, technology, and AI. If you share this passion to drive things forward and the integrity to insist on doing things the right way, we'll equip you to take your future into your own hands and play a leading role in our story.

Job Description

In this demanding and fast-paced environment, we are looking for a Retail Data Analyst who will be part of Market Intelligence team, one of the most fast developing business line. At Market Intelligence we help our clients from tech & durables industry to understand the dynamics of their marketplace. Up-to-date retail sales data reveal how products are performing in the market – ongoing. In order to get in time, in quality & relevant data we need you to make the difference proving our client reliable data to sustain their business decisions.

Joining the team that works with top players in the retail, you will help our partners to adapt their business to actual challenges. You will be responsible with making significant contributions to proposals and delivering actionable insights to clients.

We are looking for…

... a team player and a confident communicator, keen to work in a stable team with a friendly, bunch of like-minded colleagues!

As a Retail Data Analyst,  you will have following key accountabilities: 

  • The role involves a very high level of data production, data processing and analysis

  • Providing all types of insight deliveries to clients

  • Producing high quality data reports using Excel, internal analysis tool and PowerPoint

  • Act as strategic partners to our clients

External

  • Ensures effective and efficient client servicing and onboarding of new customers.

  • Educates customers about the most relevant features/functionalities for their specific business needs

  • Develop fact-based answers analysis to complex key business questions

  • Deliver insightful presentations and actionable recommendations to our clients

  • Help improve renewal rate by demonstrating clear business outcome and value

  • Works closely with clients to develop use cases demonstrating value being provided to clients                                                                                                                                                                                            

Internal

  • Coordinate internal departments to meet deadline provided to partners

  • Collect and provide feedback to product teams on functionality, features etc. of other internal platforms and products as well as to OPS and other teams on non-platform issues to drive better partnership experience

  • Collaborate with other business unit teams to identify opportunities for strategic assignments

In other words: You will make the difference by being the face of our company and its digital solutions!

Now that we've introduced you to the position as Retail Data Analyst, what skills, qualifications and experience should you have?

  • Relevant working experience

  • Passion to become the tailor of detailed reports and always eager to improve them

  • Ideally 3-5 years of experience in reporting, data analytics

  • Willing to develop towards consulting, market research, category management of durables or equivalent business units

  • Excellent (country language) and very good English language skills

  • Client-centric attitude delivering outstanding analyses translated via excellent communication skills

  • Proactive and consistent engagement with multi-disciplined teams

  • University degree in either Economics, Marketing, Business Administration, or related field

  • Excellent knowledge of MSOffice, mainly Excel and Power Point

  • Dynamic and adaptive personality with a can-do attitude

Benefits:

  • Exciting work environment that brings people together – our office is located @ near Aurel Vlaicu subway station

  • Flexible working schedule (3 days per week working from home)

  • Initial and ongoing trainings to support your development

  • Opportunities for personal and professional growth

  • Food vouchers & Private medical subscription

  • Sponsored Gym Membership (7Card)And much more...!

All documents will be treated in the strictest confidentiality.
Only short-listed candidates will be invited for an interview.

We are an ethical and honest company that is wholly committed to its clients and employees. We are proud to be an inclusive workplace for all and are committed to equal employment opportunity, focusing on all of our employees reaching their full potential. 

We respect and value every employee regardless of race, ethnicity, gender, sex, sexual orientation, age, personality, experience, culture, faith, socio-economic status, or physical or mental disabilities.

We endorse the core principles and rights set forth in the United Nations Declaration of Human Rights and the Social Charter of Fundamental Rights of the European Union, promoting the universal values of human dignity, freedom, equality, and solidarity.

Learn more about how we are driving diversity and inclusion in everything we do on: https://www.gfk.com/about-gfk/diversity-and-inclusion

At GfK we work collaboratively with our colleagues but offer a flexible working approach, including dividing our time between office & remote working as well as the opportunity to flex our working hours around team core hours.

We offer an exciting work environment that brings people together. We encourage an entrepreneurial and innovative spirit and make use of the latest digital technologies. We are looking for self-starters, who accept challenges and create solutions.

Can there be a better place to take center stage in the digital revolution? We are excited to get to know you!

Posted: 43 days ago

City: Bucharest

Work Area: Client Solutions

Job Time: Full Time

Requisition ID: R00023384