Client Manager (Netquest)

Country

Colombia

Job Family

Commercial

We show the world what people want.

Join GfK and help us shape tomorrow. As an NIQ company, we are the world's leading consumer intelligence firm, delivering the Full View™ on consumer behavior. We work to enable manufacturers and retailers better understand what consumers really want. Our name has inspired trust for over 89 years because we take pride in discovering new pathways to sustainable growth for our clients, our people, and our planet.

We are always looking for open-minded people who will grow with us, push boundaries, and pioneer disruptive methods in market research, data science, technology, and AI. If you share this passion to drive things forward and the integrity to insist on doing things the right way, we'll equip you to take your future into your own hands and play a leading role in our story.

Job Description

Next time you go shopping, think about this: What if brands asked for your opinion on their products before they put them on the shelf? Wouldn't that be nice? At Netquest we give voice to the consumers enabling them to shape the products and services of tomorrow. How? We deliver consumers' genuine opinions and data to help companies create better products for you.


We're now looking for a Client Manager to join our sales team in Colombia.

As Client Manager you will have the following key accountabilities:

  • Be the primary point of contact and build long-term relationships with customers
  • Develop a trusted advisor relationship with a complete understanding of client´s needs
  • Strategic plan to improve client results
  • Negotiate contracts with client and establish the timeline of performance
  • Collaborate with sales team to onboard and integrate new clients and develop existing client relationship, maximizing profit by up-selling or cross-selling
  • Manage communications between clients and internal teams
  • Work with the operations team (quotations managers, project managers, etc) dedicated to the same client account to ensure the highest quality delivery and that all client needs are met
  • Plan and present reports on account progress, goals, and quarterly initiatives to share with team members, stakeholders, and possible use in future case studies or company training
  • Resolve client issues and complaints
  • Analyze client data to provide customer relationship management insights
  • Ensure our solutions are successfully delivered on time and according to our customer needs and objectives
  • Keep current clients satisfied, delivering exceptional client service on a day-to-day basis

Now that we've introduced you to the position as Client Manager what skill, qualifications and experience should you have?

  • Education: BA/BS with a specialization in/focus on Social Sciences, Marketing or Business Administration
  • At least 4 years of experience in market research industry
  • Presentation skills
  • Knowledge and understanding of market trends and changing customer needs.
  • Organizational skills
  • Desirable knowledge of CRM Systems.
  • Understanding of market indicators such as demand and billing.
  • Knowledge of English or other languages (desirable).
  • Knowledge of customer reaching platforms such as LinkedIn or Hubspot (desirable)

Why Netquest is great for you? We offer the following benefits: 
•    Prepaid Medicine paid 100% by the company (MedPlus)
•    Birthday Day Off
•    40 hours per week
•    Hybrid work - 2 days at office, 3 days at home
•    Unlimited Employee Asistance Program (EAP)

We are an ethical and honest company that is wholly committed to its clients and employees. We are proud to be an inclusive workplace for all and are committed to equal employment opportunity, focusing on all of our employees reaching their full potential. 

We respect and value every employee regardless of race, ethnicity, gender, sex, sexual orientation, age, personality, experience, culture, faith, socio-economic status, or physical or mental disabilities.

We endorse the core principles and rights set forth in the United Nations Declaration of Human Rights and the Social Charter of Fundamental Rights of the European Union, promoting the universal values of human dignity, freedom, equality, and solidarity.

Learn more about how we are driving diversity and inclusion in everything we do on: https://www.gfk.com/about-gfk/diversity-and-inclusion

At GfK we work collaboratively with our colleagues but offer a flexible working approach, including dividing our time between office & remote working as well as the opportunity to flex our working hours around team core hours.

We offer an exciting work environment that brings people together. We encourage an entrepreneurial and innovative spirit and make use of the latest digital technologies. We are looking for self-starters, who accept challenges and create solutions.

Can there be a better place to take center stage in the digital revolution? We are excited to get to know you!

Posted: 16 days ago

City: Netquest - Bogota

Work Area: Commercial

Job Time: Full Time

Requisition ID: R00023542