For years, we’ve been hearing about the Internet of Things (IoT). Up till now, it has always been some distant reality featuring self-driving cars, drone-delivery, Smart TVs, AI-powered personal assistants and a fridge that stocks itself when the milk runs out.
Not anymore. With 5G networks on the horizon, it's only a matter of time before the IoT becomes a part of our everyday lives. Why is that so? Unlike today’s 4G networks, the next-generation 5G mobile networks are expected to be up and running by 2020, will have high bandwidth, low latency, and are virtually lag-free. This means that the networks will be able to seamlessly support the flood of affordable, simple devices that will be brought online.
5G in Asia
Asia might have adopted both 3G and 4G far later than the West, but with 5G, the third time just might be the charm. According to an Ericsson Mobility Report, Asia Pacific (along with North America) is poised to lead 5G adoption, making smart homes an imminent reality. In fact, The Visionaire, a 632-unit executive condominium in Singapore was marketed earlier this year as one of the first smart homes in the city-state.
3G gave us video streaming, while 4G perfected the sharing economy. As with every generation of network upgrades, new growth opportunities will present themselves. IoT devices will generate huge amounts of data, driving tremendous opportunities for data analytics across industries.
From a commercial standpoint, with access to IoT data, brands can enjoy greater understanding of how consumers leverage technology, enabling them to provide consumers with exactly what they want, thus maximizing profits and heightening brand loyalty. Brands are also equipped to make business decisions to narrow gaps in the market and improve customer experiences.
We believe that data mining will be the new gold in the era of IoT – and telcos stand to benefit the most. By tapping into vast swathes of data generated by IoT, telcos will gain access to invaluable customer insights, which often make up the basis of lucrative partnerships with other businesses. Constant connectivity offers the chance for telcos to boost their revenue streams through machine-to-machine communications, easy payment systems and networking for the IoT. As such, it will enable them to extend their customer base to include utilities, industrial supply chains, smart homes and smart cities, among many others.
Benefits for Retail
Retailers also stand to benefit as they can use the information to develop new service-oriented business models that will better serve both consumers and businesses alike. Currently, customers are already able to receive highly specific mobile offers based on both their location and consumption habits. With the IoT transforming even more objects into customer touch points, the possibilities are endless – such as by solving supply chain constraints and improving inventory management.
In a landscape saturated with information, brands require data analytics to make sense of customer data and answer questions like – how and why do customers consume apps, how is the total data market growing, and what are the opportunities for innovation with 5G.
Understanding each consumer
Today, some brands are already working in tandem with market research agencies to evaluate consumer data accurately in order to identify and build a roadmap of innovative possibilities to deliver value to consumers.
As we step into the world of 5G and IoT, we are bound to be exposed to data overload, which makes data analysis a more critical aspect for brands now than before. From usage patterns, behaviors, preferences to experience, through advanced matching and modeling techniques, every data point can be thoroughly analyzed, enabling brands to understand each consumer completely. By leveraging these extensive data insights based on research intelligence, brands can make informed business decisions, benefiting their core audiences.
Undeniably, the IoT can revolutionize the way we live, work and play while making businesses more efficient and convenient. It’s high time now for businesses to embrace the potential of IoT or risk being left behind.