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  • Customer experience insights enhanced with tracking
    • 08/18/15
    • Technology
    • Brand and Customer Experience
    • Belgium
    • English

    Customer experience insights enhanced with tracking

    Orange’s existing benchmark, which used a customer value analysis (CVA) methodology, was no longer meeting its needs. The group wanted a new, consistent and cost-effective way to measure the consumer’s experience across its key markets and gauge its performance against its competitors.

  • Customer experience insights enhanced with tracking
    • 08/18/15
    • Technology
    • Brand and Customer Experience
    • Singapore
    • English

    Customer experience insights enhanced with tracking

    Orange’s existing benchmark, which used a customer value analysis (CVA) methodology, was no longer meeting its needs. The group wanted a new, consistent and cost-effective way to measure the consumer’s experience across its key markets and gauge its performance against its competitors.

  • Customer experience insights enhanced with tracking
    • 08/18/15
    • Technology
    • Brand and Customer Experience
    • United Kingdom
    • English

    Customer experience insights enhanced with tracking

    Orange’s existing benchmark, which used a customer value analysis (CVA) methodology, was no longer meeting its needs. The group wanted a new, consistent and cost-effective way to measure the consumer’s experience across its key markets and gauge its performance against its competitors.

  • Helping car dealers enhance the customer experience
    • 08/12/15
    • Automotive
    • Brand and Customer Experience
    • Global
    • English

    Helping car dealers enhance the customer experience

    Our GfK Echo transaction-based customer satisfaction solution empowers a car manufacturer to pursue its goal of becoming one of the country’s top three in automotive customer satisfaction.

  • Helping car dealers enhance the customer experience
    • 08/12/15
    • Automotive
    • Brand and Customer Experience
    • Belgium
    • English

    Helping car dealers enhance the customer experience

    Our GfK Echo transaction-based customer satisfaction solution empowers a car manufacturer to pursue its goal of becoming one of the country’s top three in automotive customer satisfaction.

  • Helping car dealers enhance the customer experience
    • 08/12/15
    • Automotive
    • Brand and Customer Experience
    • Singapore
    • English

    Helping car dealers enhance the customer experience

    Our GfK Echo transaction-based customer satisfaction solution empowers a car manufacturer to pursue its goal of becoming one of the country’s top three in automotive customer satisfaction.

  • Helping car dealers enhance the customer experience
    • 08/12/15
    • Automotive
    • Brand and Customer Experience
    • United Kingdom
    • English

    Helping car dealers enhance the customer experience

    Our GfK Echo transaction-based customer satisfaction solution empowers a car manufacturer to pursue its goal of becoming one of the country’s top three in automotive customer satisfaction.

    • 08/11/15
    • Brand and Customer Experience
    • United Kingdom
    • English

    GfK launches enhanced real - time customer experience management solution

    Today, GfK has announced the next iteration of its customer experience management solution, GfK Echo.

  • Accelerate + optimize market performance with GfK Echo
    • 07/27/15
    • Brand and Customer Experience
    • GfK Echo
    • Global
    • English

    Accelerate + optimize market performance with GfK Echo

    In today's connected society, brand managers and consumers hold the power to shape brand perception.

  • GfK launches enhanced real-time customer experience management solution
    • 07/27/15
    • Brand and Customer Experience
    • Global
    • English

    GfK launches enhanced real-time customer experience management solution

    GfK Echo now features predictive analytics capability and real-time, on-demand access to powerful insights.

    • 06/09/15
    • Health
    • Brand and Customer Experience
    • Market Opportunities and Innovation
    • United Kingdom
    • English

    Dissatisfaction in atopic dermatitis treatment; clear opportunities for new entrants

    A recent survey looking at moderate to severe adult patients treated with high potency topical steroids has revealed that over four out of 10 physicians and six out of 10 patients are not satisfied with the level of control achieved.

  • Dissatisfaction in atopic dermatitis treatment; clear opportunities for new entrants
    • 06/09/15
    • Health
    • Brand and Customer Experience
    • Market Opportunities and Innovation
    • Global
    • English

    Dissatisfaction in atopic dermatitis treatment; clear opportunities for new entrants

    A recent survey looking at moderate to severe adult patients treated with high potency topical steroids has revealed that over four out of 10 physicians and six out of 10 patients are not satisfied with the level of control achieved.

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