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Why a 360° crossmedia view is vital to bridging the gap between content and consumers

by Ondrej Szabo , 28.07.2017

Connected Consumers face an avalanche of communications on a daily basis. Advances in connectivity, coupled with societal shifts, mean that we live in an age where media is “always on” – for both advertisers and consumers. This culture of relentless connectivity is one that causes friction between audiences and content. Although consumers understand that advertising is required to pay for content, they do not want to be bombarded indiscriminately with sales messages. The challenge is to bridge the gap between consumers and content. To achieve this, marketers and advertisers need to create powerful media strategies with a 360° view of their digital audience.

Activate your segmentation for marketing purposes

Your objective should be to understand the importance of each online channel in the overall media context, and how this varies by device. By monitoring the online behavior of specific consumer groups, based on your existing segmentation, you can optimize your media planning. For instance, you can track activity by media and device, and isolate that by individual target groups based on demographics and psychographics. You can also trace online and offline purchase behavior and media usage. These sophisticated profiles will enable you to identify the most impactful ad spaces to optimize targeting, enabling you to reach and influence your target group’s decision-making, whether in the offline world or in a programmatic environment.

Assess and improve the performance of your multi-channel campaigns

From TV spot, paid social, online placement to print and out-of-home, you need to understand how your campaign performs across channels and devices. When planning a new campaign, it is vital to assess net and incremental reach and target attainment so that you know that your next campaign has the elements it needs to succeed.

Once you have a reliable crossmedia perspective on all your touchpoints, you can ensure that future campaigns have the right ingredients. For example, a thorough crossmedia assessment will enable you to identify the optimal media mix to maximize your sales opportunities. If you are the owner of digital inventory you need to understand which campaign channels have driven incremental traffic to your website or app. To do so, you need to input the variable of page impressions by users exposed to your campaign in your marketing mix modeling.

Bridging the gap

Bridging the gap between Connected Consumers and content is a key priority for advertisers today. Solutions based on single source measurement, combining passive behavioral and attitudinal data with socio-demographics, will provide you with the much needed 360° view on your target groups.

To share your thoughts, please email ondrej.szabo@gfk.com

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