(Senior) CSM Specialist

Country

Taiwan

Job Family

Customer Success Management

We show the world what people want.

Join GfK and help us shape tomorrow. As an NIQ company, we are the world's leading consumer intelligence firm, delivering the Full View™ on consumer behavior. We work to enable manufacturers and retailers better understand what consumers really want. Our name has inspired trust for over 89 years because we take pride in discovering new pathways to sustainable growth for our clients, our people, and our planet.

We are always looking for open-minded people who will grow with us, push boundaries, and pioneer disruptive methods in market research, data science, technology, and AI. If you share this passion to drive things forward and the integrity to insist on doing things the right way, we'll equip you to take your future into your own hands and play a leading role in our story.

Job Description

Our Market Intelligence CSMs:

  • Act as strategic partners to our clients
  • Being an innovation agent. Drive change for faster reaction to changing market requirement.
  • Being an expert in your market (industry, products, channels etc.)

External

  • Ensures effective and efficient client training and onboarding of new customers.
  • Educates customers about the most relevant features/functionalities for their specific business needs
  • Drive adoption (i.e. activation, reactivation and engagement) of gfknewron within client organization by demonstrating clear ROI to client
  • Drive gfknewron usage with senior stakeholders in the client organization (wherever relevant)
  • Finds and builds, new user base for GfK offerings
  • Develop fact-based answers to complex key business questions
  • Become a market expert in one or more categories / industry segments
  • Deliver insightful presentations and actionable recommendations to our clients
  • Coordinate client services cross countries and categories (whenever relevant)
  • Identify leads for cross sell and upsell opportunities with the client
  • Help improve renewal rate by demonstrating clear business outcome and value
  • Works closely with clients to develop use cases demonstrating value being provided to clients                                                                                                                                                                                            

Internal

  • Ensures to be updated on relevant knowledge and has deep understanding of platform offerings;
  • Collect and provide feedback to product teams on functionality, features etc. of gfknewron platform as well as to ops and other teams on non-platform issues to drive better client experience
  • Collaborate with account management at the pre-sales and renewal stages
  • Collaborate with other business unit teams to identify opportunities for strategic assignments
  • Coordinate internal client services nationally (for all) and internationally (optional)
  • Run final quality checks for the GfK seal of quality (wherever relevant)
  • Validate / conduct QC to guarantee GfK seal of quality (wherever relevant)

We are an ethical and honest company that is wholly committed to its clients and employees. We are proud to be an inclusive workplace for all and are committed to equal employment opportunity, focusing on all of our employees reaching their full potential. 

We respect and value every employee regardless of race, ethnicity, gender, sex, sexual orientation, age, personality, experience, culture, faith, socio-economic status, or physical or mental disabilities.

We endorse the core principles and rights set forth in the United Nations Declaration of Human Rights and the Social Charter of Fundamental Rights of the European Union, promoting the universal values of human dignity, freedom, equality, and solidarity.

Learn more about how we are driving diversity and inclusion in everything we do on: https://www.gfk.com/about-gfk/diversity-and-inclusion

At GfK we work collaboratively with our colleagues but offer a flexible working approach, including dividing our time between office & remote working as well as the opportunity to flex our working hours around team core hours.

We offer an exciting work environment that brings people together. We encourage an entrepreneurial and innovative spirit and make use of the latest digital technologies. We are looking for self-starters, who accept challenges and create solutions.

Can there be a better place to take center stage in the digital revolution? We are excited to get to know you!

Posted: 22 days ago

City: Taipei

Work Area: -

Job Time: Full Time

Requisition ID: R00022414