Customer Retail Specialist



Job Family


We show the world what people want.

Join GfK and help us shape tomorrow. As an NIQ company, we are the world's leading consumer intelligence firm, delivering the Full View™ on consumer behavior. We work to enable manufacturers and retailers better understand what consumers really want. Our name has inspired trust for over 89 years because we take pride in discovering new pathways to sustainable growth for our clients, our people, and our planet.

We are always looking for open-minded people who will grow with us, push boundaries, and pioneer disruptive methods in market research, data science, technology, and AI. If you share this passion to drive things forward and the integrity to insist on doing things the right way, we'll equip you to take your future into your own hands and play a leading role in our story.

Job Description


You will be responsible for cooperating with our current retailers' clients, building up the partnership and the co-dependency between companies. You will assist clients in understanding retail trends, advise and consult in optimizing their marketing strategies to help their business grow and develop. You will own the deliverables, business issue analysis and solution integration with our coop retailers to secure strong engagement event up to C-suite level.


If you have this unique combination of strong communication and analytical skills this is the place for you. In fact, you’re a bit of a people person and feel energized by successful collaboration. You manage relationships and expectations as well as you manage projects, and your experience speaks for itself. Curiosity, communication, and critical thinking drive your work- with a passion for storytelling being part of your DNA.

Key Accountabilities

  • Proactively offer consultancy to retailers on market trends and identify points of improvement and development
  • Extract data, Analyze and present findings to key stakeholders within given deadlines
  • Independently discusses analysis design to best answer retailers' questions
  • Liaise with other teams as necessary (e.g. operations, off-shore partners, technology and data science) to solve client business questions and inquiries
  • Lead client meetings, building a story and final recommendations for a C-suite audience
  • Provide training to clients on GfK tools and solutions
  • Coordinate between GfK departments and client stakeholders to ensure that developments are identified and implemented efficiently and smoothly
  • Continue to broaden knowledge of client business issues and needs, GfK services and broader industry

Required Skills

  • Experience in Retail/FMCG sector is a plus
  • Business acumen and good knowledge of the market dynamics
  • Analytical mind and excellent presentation skills
  • Effective communication & visualization skills
  • Knowledge with Microsoft Excel, PowerPoint and data analysis while feel comfortable working in a digital enabled environment
  • Strong Organizational & interpersonal skills
  • Ukrainian- native/ fluent
  • English - upper intermedium

Education & Experience Requirements:

  • University degree or equivalent experience
  • Strong analytical mind and excellent numerical skills

We offer you:

  • A diverse work environment 
  • Learning achievement academy
  • Global exposure and engagement
  • Ongoing career growth and skill development 
  • Engaging and challenging work within our portfolio of global clients
  • Culture of performance-based rewards

We are an ethical and honest company that is wholly committed to its clients and employees. We are proud to be an inclusive workplace for all and are committed to equal employment opportunity, focusing on all of our employees reaching their full potential. 

We respect and value every employee regardless of race, ethnicity, gender, sex, sexual orientation, age, personality, experience, culture, faith, socio-economic status, or physical or mental disabilities.

We endorse the core principles and rights set forth in the United Nations Declaration of Human Rights and the Social Charter of Fundamental Rights of the European Union, promoting the universal values of human dignity, freedom, equality, and solidarity.

Learn more about how we are driving diversity and inclusion in everything we do on:

At GfK we work collaboratively with our colleagues but offer a flexible working approach, including dividing our time between office & remote working as well as the opportunity to flex our working hours around team core hours.

We offer an exciting work environment that brings people together. We encourage an entrepreneurial and innovative spirit and make use of the latest digital technologies. We are looking for self-starters, who accept challenges and create solutions.

Can there be a better place to take center stage in the digital revolution? We are excited to get to know you!

Posted: 7 days ago

City: Kyiv

Work Area: Commercial

Job Time: Full Time

Requisition ID: R00023820