Country
Colombia
Job Family
Operations
We show the world what people want.
Join GfK and help us shape tomorrow. As an NIQ company, we are the world's leading consumer intelligence firm, delivering the Full View™ on consumer behavior. We work to enable manufacturers and retailers better understand what consumers really want. Our name has inspired trust for over 89 years because we take pride in discovering new pathways to sustainable growth for our clients, our people, and our planet.
We are always looking for open-minded people who will grow with us, push boundaries, and pioneer disruptive methods in market research, data science, technology, and AI. If you share this passion to drive things forward and the integrity to insist on doing things the right way, we'll equip you to take your future into your own hands and play a leading role in our story.
Job Description
Next time you go shopping, think about this: What if brands asked for your opinion on their products before they put them on the shelf? Wouldn't that be nice? At Netquest we give voice to the consumers enabling them to shape the products and services of tomorrow. How? We deliver consumers' genuine opinions and data to help companies create better products for you.
We're now looking for a Customer Care Specialist to join our Customer Care team. In this role you will be to attend to our panelist community and ensure they receive excellent attention to maintain their loyalty and retention. This team is composed of four other individuals and maintains close collaboration with the rest of the teams, especially with the Shop and Survey teams. Alongside your new colleagues, you will focus on both local and international markets.
As a Customer Care Specialist, you will have the following key accountabilities:
- Attend to inquiries or requests from panelists related to their accounts, surveys, or incentives for participation.
- Manage assistance requests, suggestions, or complaints from panelists through the Zendesk ticketing system.
- Follow up and report any identified issues to relevant teams with the aim of improving the user experience. It is important to note that our attention to panelists is exclusively through email; no live chat or telephone service is required.
- Ensure timely resolution of panelists' complaints and inquiries, thus contributing to their loyalty and retention.
- On certain occasions, you may be requested to collaborate in reviewing projects before their implementation.
Now that we've introduced you to the position as Customer Care Specialist what skill, qualifications and experience should you have?
- Proficiency in Spanish language.
- Fluent in Portuguese with effective communication skills (reading, writing, and speaking).
- Completed high school qualification.
- At least 1 year of work experience in customer care or an equivalent role.
- Proactive problem solver with flexibility and the ability to multitask.
- Confidence to work in a virtual environment.
- High attention to detail as well as excellent organizational and time management skills.
Why Netquest is great for you? We offer the following benefits:
- Prepaid Medicine paid 100% by the company (MedPlus)
- Birthday Day Off
- 40 hours per week
- Hybrid work - 2 days at office, 3 days at home
- Unlimited Employee Asistance Program (EAP)
We are an ethical and honest company that is wholly committed to its clients and employees. We are proud to be an inclusive workplace for all and are committed to equal employment opportunity, focusing on all of our employees reaching their full potential.
We respect and value every employee regardless of race, ethnicity, gender, sex, sexual orientation, age, personality, experience, culture, faith, socio-economic status, or physical or mental disabilities.
We endorse the core principles and rights set forth in the United Nations Declaration of Human Rights and the Social Charter of Fundamental Rights of the European Union, promoting the universal values of human dignity, freedom, equality, and solidarity.
Learn more about how we are driving diversity and inclusion in everything we do on: https://www.gfk.com/about-gfk/diversity-and-inclusion
At GfK we work collaboratively with our colleagues but offer a flexible working approach, including dividing our time between office & remote working as well as the opportunity to flex our working hours around team core hours.
We offer an exciting work environment that brings people together. We encourage an entrepreneurial and innovative spirit and make use of the latest digital technologies. We are looking for self-starters, who accept challenges and create solutions.
Can there be a better place to take center stage in the digital revolution? We are excited to get to know you!
