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Smart Insights: Energy

Increasing worldwide energy demand, volatile energy prices and regulatory frameworks, the global transition to renewable energy and high customer expectations of transparent dialogue are key challenges for the energy industry.

We combine your existing energy market data with our latest research, to give you relevant and actionable insights that you can feed directly into your business strategies.

We provide consultation and advice to electricity, gas and water companies along the value chain – from exploration and production through to trade and retail. We support your services and products across all energy B2B and consumer markets.

We cover all aspects of energy and utility market research – whether it’s identifying and evaluating business opportunities, the analysis of your current brand perception, optimizing your marketing and sales, tracking your customer satisfaction, or identifying growth opportunities within the energy industry.

  • Brand and Customer Experience (BaCE)

    Brand and Customer Experience (BaCE)

    Brands are under pressure to develop emotional connections and relationships with consumers and business decision makers.  Brands need to respond in-the-moment, to enrich the customer experience – and develop strategies that influence ”moments of truth” throughout individual brand journeys.  

  • Consumer Panels

    Consumer Panels

    Your business is all about your consumers. So understanding them is essential in ensuring your products and services meet their needs, and in identifying opportunities for growth.

    Our international consumer panel data and research expertise provide you with smart customer insights into who your consumers are, their attitudes and behaviors, across channels.

  • Digital Market Intelligence (DMI)

    Digital Market Intelligence (DMI)

    When consumers shop, search, communicate, gather information and engage with companies or brands online, they behave differently depending on which device or screen they are using. They expect a consistent experience regardless of the channel or device they are using.

  • Market Opportunities and Innovation (MOI)

    Market Opportunities and Innovation (MOI)

    Brands are under constant pressure to maintain relevance in an increasingly crowded market. Identifying when, where and how to deliver compelling experiences that deliver new value for both consumers and brands is critical.

  • Shopper


    Digital continues to open up new paths to purchase, changing how and where people shop. More and more data becomes available every day, as shoppers embrace multi-channel brand experiences.

    To stay competitive in this big data, multi-channel environment, businesses need to identify and leverage the most relevant data along the entire path to purchase. With this, companies can optimize each step of the shopper journey. 

  • Trends & Forecasting

    Trends & Forecasting

    ​Today’s steady stream of new offerings and shortening product lifecycles place a unique pressure on businesses to stay ahead. Consumer purchasing behavior shifts more rapidly than ever.

  • User Experience (UX)

    User Experience (UX)

    Our user experience (UX) research and design experts help our clients create and improve customer experiences for existing or new products and services

    Today’s consumer is bombarded with promises for compelling experiences. They are sophisticated and demanding.  To be successful, a new product or service needs to be intuitive, usable, engaging and desirable. The user experience needs to be emotional in order to be memorable.

  • Geomarketing


    Our geomarketing solutions and consultancy provide our clients with smart insights into location-specific factors that impact the success of business sites, shops, sales territories, target groups, as well as chain store and distribution networks.

Latest insights

Here you can find the latest insights for energy industry. View all insights

    • 04/13/16
    • Retail
    • Technology
    • Consumer Goods
    • Energy
    • Connected Consumer
    • Future of Retail
    • Global
    • English

    Energy efficiency: the rise of the ‘A’ team in domestic appliances

    Picture the modern, Connected Consumer: they can use their smartphones to turn down the heating at home if the sun comes out. They can pay bills online and check their bank balance. They can even monitor their home energy consumption via an app at any time of day or night. With this level of on-demand updates and control – not to mention high energy prices and constant news stories on the need for environmental action – it is no surprise that consumers are increasingly conscious of their personal energy use. In this blog post, we take a look at the current landscape for sales of the most energy-efficient major domestic appliances (MDAs) across Europe, together with what factors are driving or hindering sales in the different countries.

    “Better-than-A+ rated” appliances made up nearly 50% of all EU sales in 2015

    Modern focus on energy efficiency is reflected in the number of MDAs that people across Europe purchased last year that were rated as A+++ or A++ (the two highest bands for the most highly energy efficient appliances; rating run from A to D). Just short of half of total number of washing machines, tumble dryers, dishwashers, coolers/refrigerators and freezers (the “MDA5”) sold across 25 European countries were from the two highest classes for energy efficiency. The A++ appliances alone accounted for a quarter (25.6 percent) of all appliances sold, while the top-rated A+++ appliances accounted for a fifth (21.7 percent). There are, however, significant differences between different countries. Germany, for example, is significantly ahead of other countries – with well over two-thirds (71.1 percent) of all MDA5 appliances bought in that country last year being A-rated. Compare this to Ireland and Great Britain, where the figure is only just over a quarter (27.3 percent).

    What is influencing ‘eco’ purchases in the different countries?

    1. Electricity prices  The most obvious factor influencing purchases of energy efficient appliances is the cost of energy in each country. Germany, for example, which comes top for sales of “better-than-A+ rated” appliances, has the highest price for electricity across all the countries surveyed, apart from Denmark – which lies third. By contrast, France, where there is a high share of nuclear power producing low-cost energy, comes well towards the bottom of the table. 2. MDA is a push market We should also consider that the MDA sector is a “push” market, rather than a “pull” market. What we mean by this is that the items that manufacturers produce and that retailers offer determine what consumers will buy (compared to, for example, the smartphone market, where the shorter product lifecycle and fast turn-around means that consumer demand for certain features drives what manufacturers produce). Over the last decade, the MDA market leader in Germany, Austria and Denmark focused heavily on energy efficiency as its unique selling point – and therefore pushed sales of highly efficient appliances. This certainly played a strong role in producing the significant lead that Germany showed last year for its purchases of such appliances compared to other countries. It will be interesting to watch whether Germany maintains this level of lead during 2016. 3. Consumer mindset Another factor in country differences over purchases of “better-than-A+ rated” appliances is each nation’s consumer mindset. In Great Britain, for example, the white goods market has a history of offering regular ‘special offer’ promotions in order to win attention in a highly concentrated retail scene. This has trained British consumers to go for the cheapest offerings, which, by nature, are unlikely to be highly energy efficient. 4. National average income The average national level of personal disposable income is also an obvious factor in purchases of these appliances, since they are typically more expensive. This is certainly a factor for the MDA purchases in economically-hit countries such as Greece, as well as the more recent EU member countries, such as Bulgaria, Croatia and Romania. This is reflected in the fact that they sit in the bottom third of the table for percentage of energy-saving appliances being bought. For more information on our sales data for major domestic appliances (as well as small domestic appliances and other product groups), please email me on
    • 02/15/16
    • Press
    • Home Appliances
    • Health Technology
    • Technology
    • Energy
    • Market Opportunities and Innovation
    • Global
    • English

    Smart home appeal in Asia: China leads over South Korea and Japan

    The majority of consumers in China believe smart home technology will make an impact on their lives in the near future – coming almost equal with mobile payment and well ahead of wearable technology. But in Japan, only one in five think smart home tech will impact them, while mobile payment wins notably higher votes. In South Korea opinion is divided at around half.
    • 05/07/14
    • Energy
    • Global
    • English

    Small and medium-sized enterprises reluctant to use energy efficiency services

    German small and medium-sized enterprises (SME) are still showing reluctance when it comes to using energy efficiency services (EEDL).
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