Please activate JavaScript in your browser settings to enable all features of this website.

Möchten Sie zur deutschen Seite wechseln?JaNeina

Welcome to GfK

GfK is the trusted source of relevant market and consumer information that enables its clients to make smarter decisions. More than 13,000 market research experts combine their passion with GfK’s long-standing data science experience. This allows GfK to deliver vital global insights matched with local market intelligence from more than 100 countries. By using innovative technologies and data sciences, GfK turns big data into smart data, enabling its clients to improve their competitive edge and enrich consumers' experiences and choices.

Visit your country's site

Latest insights

Here you can find the latest global news, studies and publications from GfK.

View all global insights from GfK

    • 10/28/16
    • Health
    • Consumer Health
    • Dental and Oral Health
    • Market Opportunities and Innovation
    • Trends and Forecasting
    • Global Study
    • Global
    • English

    Eyesight and memory loss are leading concerns around aging

    Internationally, the top five physical conditions that people worry most about having, either now or as they age, are eyesight getting poorer, not being as mentally alert, lacking energy, having trouble taking care of themselves physically, and being unable to walk or drive.
    • 10/27/16
    • User Experience (UX)
    • Global
    • English

    The emerging relationship between brand and user experience

    Welcome to the world of the experience economy where experience triumphs over rationality. How consumers think and feel about your product or service is driven by the sum total of all their experiences with your brand. The user experience you provide equates to the delivery of your brand promise. To put it more starkly, how you make your customers feel will dictate how they perceive your brand now and in the future. Getting the user experience (UX) right is therefore no doubt top of your wish list. We know from our extensive work with brands around the world that small changes in UX can deliver significant and meaningful gains in terms of long-term brand equity. In a recent study, we found that a 0.1 change in the mean UX Score (a validated measurement of usability, usefulness, and aesthetics calculated on a six-point scale) resulted in an increase of 1.3% in brand equity. The message is clear – get your UX right in the short and medium term, and growth will follow. There can’t be a better incentive for getting it right every time.

    What consumers think about your brand is influenced entirely by their experience

    The reality is that consumers are fickle creatures, overwhelmed with a plethora of choice. All too often brands only get one chance to engage with them. Once upon a time, the way to engage with these consumers was through paid media. The prevailing wisdom was that with enough investment in the right channels, customers would, in time, take notice. But this is no longer the case. The balance of power has now tipped in favor of today’s Connected Consumers. This means that brands are more reliant on earned media than ever before to reach consumers. This is why UX matters so much: what consumers think about your brand is influenced entirely by their experience with your brand.

    The key to success in today’s market lies in influencing earned media

    We know that customer experience impacts brand perception and earned media. For this reason, we see a strong argument for investing in your UX rather than paid and owned media. This offers you the opportunity to generate a better customer experience and more positive brand exposure. The resulting earned media should then deliver greater returns. It’s a strategy that benefits both the brand and the consumer, and one that’s primed for success.

    UX is the urgent challenge for today’s marketers

    Brands that make the necessary investment in UX will achieve bold, sustainable and effective growth. As a first step, you must be able to quantify the user experience in order to understand its impact on brand equity and relationship to market share. With a tool like the UX Score, you can quickly and cost effectively identify improvements that will delight customers. You can prosper in today’s experience economy and grow your bottom line. How do you tackle the challenge of earned media? To share your thoughts, please email

    We discussed this topic in greater detail and shared our research results in a webinar.

    The emerging relationship between brand and the user experience View the on-demand recording of this presentation
    • 10/26/16
    • Press
    • Financial Services
    • Public Services
    • Trends and Forecasting
    • Global
    • English

    Consumer confidence slides below the ten-point mark

    Results of the GfK consumer confidence study for Germany for October 2016
    • 10/26/16
    • Global Study
    • Global
    • English

    Global study: aging concerns

    Eyesight and memory loss are leading concerns around aging.
Your GfK contact