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汽車產業

全球汽車行業面臨著兩個方面的變革:持續變遷的新興市場產業版圖和日益嚴格的環境法規,以及不斷變化的消費者行為和預期心理。

為了保持競爭力,汽車製造商和零售商需要產業洞察力,提供當前市場與未來消費者需求的明確指引。

我們的汽車市場調查專家能夠為所有領域提供明智洞察:從優化創新概念和產品設計(例如透過汽車維修)、找出提升汽車品牌認知或體驗的確切措施,追蹤汽車售後狀況。

GfK, Taiwan
Success Stories
  • Improving market impact by testing brand strength

    Improving market impact by testing brand strength

    28.06.2016

    We helped our client understand ways of improving its brand relationships with its target audience.

    Situation

    This client is a significant player in the market for compact, stylish and fuel-efficient city cars. It wished to learn more about how consumers relate to its brand and how to create a deeper emotional bond between customers and its brand. The manufacturer also wanted to assess the customer-brand relationship and the performance of a new model.

    Approach

    We employed our customer-brand relationship (CBR) framework in Germany to investigate how strong and positive consumers’ connections were with our client’s compact car. We also benchmarked the manufacturer’s brand relationships with its customers against those of its category competitors.

    Outcome

    Our research found that the auto company enjoyed strong relationships with 38% of consumers, while its top two competitors had strong connections with 46% and 47% of customers respectively. Additionally, its brand had the highest share of negative relationships with consumers at 11%. Taking these findings into consideration, we were able to propose ways our client could improve its brand impact in the market, such as leveraging its joy of life attributes to increase brand equity and catch up with its competitors.

    Click here to download our success story (short version)

    Click here to download our success story (long version)

    Hartmut Dziemballa
  • Testing the vehicle interfaces of tomorrow

    Testing the vehicle interfaces of tomorrow

    28.06.2016

    We help a European automaker conduct user experience and usability research for its navigation and infotainment systems.

    Situation

    Ensuring that human-machine interaction (HMI) remains easy and enjoyable is a growing challenge for our client as it incorporates a growing list of new features.

    Approach

    For more than five years, we have worked with the client on the usability and user experience of its in-vehicle navigation and infotainment systems. We used iterative usability testing with real users to help improve upcoming models and ensure that new concepts and interfaces met user requirements. Our driver distraction testing has also played an important role in our work for the company. We have conducted over 50 studies in total to help the carmaker improve interaction and display concepts in the HMI. This research has spanned the clients’ facilities, our own labs and real-world traffic.

    Outcome

    We helped the automaker to create a usable, engaging and desirable user interface for its latest navigation and infotainment system, launched recently in one of its high-end sedans. Our work has also helped ensure driver distraction from the in-vehicle systems stays within accepted industry guidelines. We continue to work on new interface concepts for future models.

    Click here to download our success story (short version)

    Click here to download our success story (long version)

    Remigius Fierley
  • Enhancing brand performance in the US luxury auto market

    Enhancing brand performance in the US luxury auto market

    12.11.2015

    GfK researched one of Europe’s major auto manufacturers to determine the strength of its brand relationships with customers in the United States.

    A large European auto manufacturer that focuses on the luxury segment.

    Situation

    This company has improved the perception of its product and brand in the US market over the past few years and is establishing itself as a serious alternative for premium car buyers. Though our client’s brand equity and sales are steadily growing in the US, we conducted research around ways our client could further strengthen its performance.

    Approach

    We analyzed the auto manufacturer’s market impact using our Brand Vivo methodology – an approach that provides insight into consumer-brand relationships.

    Outcome

    The research showed the client is lagging the market leaders in consideration, familiarity and buying intention. We found that the automaker’s relationships with a high share of consumers in its target market were weak. Thus, to increase long-term brand success in the US, we recommended that the client:

    • evaluate current communications to ensure it had strong “personal fit” and “fun to drive”
      messaging
    • monitor social media buzz and take actions to encourage website visits
    • ensure relevant distribution of service centers.

    Click here to download our success story (short version)

    Click here to download our success story (long version)

    GfK, Taiwan
  • Evolving a luxury car brand in Europe

    Evolving a luxury car brand in Europe

    12.11.2015

    GfK rolled out a brand tracking program for an auto manufacturer that wanted to improve brand relationships with consumers.

    The client is a manufacturer of luxury vehicles.

    Situation

    This carmaker has been struggling to command brand presence in the media and in consumers’ minds in the largest European markets for premium motor cars.

    Approach

    We implemented a brand tracking program in Spain, Germany, France, Italy and the UK for this client. Our purchase funnel model gave it rich insight into the car buyer’s decision-making process. Applying our ConX methodology, we evaluated the vehicle manufacturer’s customer experience at various touchpoints. This painted a picture of how negative, positive and memorable these brand experiences were from the consumer’s perspective. The GfK Brand Vivo methodology underpinned our analysis. It uses human relationships as metaphors for the connection between brands and consumers.

    Outcome

    Our solution enabled our client to track brand performance in its most important markets over a year. We found that its investments in marketing yielded an improvement in short-term funnel performance. However, it was not yet succeeding in strengthening longer-term relationships with consumers. We recommended that the client evolve its marque in the following ways:

    • Increase branding in all marketing activities
    • Focus on shifting the technocratic tone of its communications to a more emotional one.

    Click here to download our success story (short version)

    Click here to download our success story (long version)

    GfK, Taiwan
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Latest insights

Here you can find the latest insights for automotive industry. View all insights

    • 12/27/16
    • Press
    • Automotive
    • Taiwan
    • Chinese (Traditional)

    進口車款暢銷 16吋以上輪胎成市場寵兒 2017 年輪胎市場將持續成長

    近年來歐系車廠引進百萬入門車款,大幅提昇消費者購買進口車的意願,進而帶動16吋以上輪胎市場的成長。自2016年一月至九月,輪胎整體銷量超過368萬條,16吋的輪胎銷售量將近163萬條,占整體銷售量44%。
    • 04/27/16
    • Retail
    • Technology
    • Automotive
    • Consumer Goods
    • Connected Consumer
    • Taiwan
    • Chinese (Traditional)

    消費者聯網指數

    GfK消費者聯網指數提供單一研究方法在全球78個國家,8個地區調查有多少人口、在那些設備使用數位相互連結與數位內容。
    • 03/28/16
    • Automotive
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    新商機:汽車支付系統

    GfK在一項車聯網的研究中發現很多消費者對汽車支付系統非常感興趣。這一概念也正受到許多廠商的關注。Visa信用卡公司和本田汽車提出行動方式支付停車和加油費用的概念;福特也宣布在研發類似技術,通過其FordPass解決停車問題。
    • 02/12/15
    • Press
    • Automotive
    • Trends and Forecasting
    • Taiwan
    • Chinese (Traditional)

    你所需要知道的汽車產業三大趨勢

    GfK最新汽車市場報告指出 ,汽車市場已面臨結構性改變與消費者行為的變化,隨著全球經濟影響力轉移,汽車製造商必須滿足新興市場消費者的品味與喜好,符合嚴格的安全標準及環境法規,掌握消費者行為變化,包括全天候的上網需求。
Solutions
  • 使用者體驗 (UX)

    使用者體驗 (UX)

    今日消費者隨時曝光在業者強大體驗的承諾之下。消費者洞察敏銳,並且要求高超,新產品或服務為了取得成功,必須合乎直覺性、實用、吸引人且令人滿意。用戶體驗需要增添情感因素才能讓人難忘。

  • 市場機會和創新 (MOI)

    市場機會和創新 (MOI)

    品牌商想在日益擁擠的市場中保持關聯,壓力從不間斷。知道何時、何地以及如何為消費者和品牌提供創造附加價值的魅力體驗,是關鍵所在。

  • 趨勢與預測

    趨勢與預測

    ​當今的新產品快速推向市場,產品生命週期不斷縮短,讓企業隨時處於保持領先的獨特壓力之中。消費者的購買行為比以往更快速轉變。

  • 零售銷量調查

    零售銷量調查

    零售商與製造商在開發產品與服務過程中面對著各種壓力,力求最大程度地提高銷售量和利潤並留住顧客。

    銷售的成功有賴於擁有最新的零售數據,再 結合對哪些產品或服務在市場中銷售好壞的全面了解,如此企業可以制定明確的戰略來獲得 業績成長和提高投資報酬。

  • 數位市場洞悉 (DMI)

    數位市場洞悉 (DMI)

    當消費者購物、搜尋、溝通、收集資訊,在線上接觸企業或品牌時,他們會因為使用不同的裝置或螢幕而有不同的行為表現。無論使用什麼通路或裝置,消費者都期待始終如一的體驗。

  • 品牌和客戶體驗 (BaCE)

    品牌和客戶體驗 (BaCE)

    品牌在壓力之下建立起情感上的聯繫,以及顧客與業務決策者之間的關係。

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GfK, Taiwan
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