The new normal in shopping and spending habits
The retail industry has undergone a series of momentous transformations over the past few years. The covid19 pandemic catalysed the acceleration of trends that had already taken root, including e-commerce, social media marketing, direct-to-consumer relationships, and conscientious consumerism. As physical stores shuttered, online shopping became the new norm as retailers quickly pivoted to cultivate a seamless and expeditious digital presence. As physical stores have reopened, retailers face challenges such as supply chain disruptions, inflation and keeping up with customer touchpoints. The industry is under pressure to reinvent itself to meet customers' new expectations regarding service, speed, and availability.
Panel lead and contributors:
Michael McLaughlin, President, Global Retail, NIQ GfK
Tom Hickman, Chief Executive Officer, Nationwide Marketing Group
Lisa Lopuck, Co-Founder and CEO, ShareGallery.com
Bart van der Vis, Director Germany, Coolblue