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Akıllı İçgörüler: Seyahat ve Konaklama

Seyahat şirketleri, bu alanda faaliyet gösteren şirketlerin fazlalığı nedeniyle yoğun rekabet, giderek daha fazla bölünen bir pazar ve tüketicilerin her kanalda hizmet talebi gibi zorluklarla karşı karşıyadır.

Bu sektörde rekabet avantajınızı korumak için, tüm kanallarda ve seyahat alanlarında büyük veriler toplayan seyahat pazar bilgisine ihtiyacınız vardır. Ayrıca bu bilgi, daha büyük ve daha iyi performans potansiyeli sunan akıllı içgörüler sunmak için filtreden geçirilmeli ve entegre edilmelidir.

GfK, tüm cihazlar arasında, binlerce satış noktasından (POS) elde edilen gerek çevrimdışı gerekse çevrimiçi rezervasyon verilerine ve seyahat araştırması uzmanlarımızın geniş sektör bilgisine odayanarak seyahat, turizm ve konaklama sektörüne dair bilgiler sunan tek küresel araştırma kuruluşudur.

Bu kombinasyon, tüm endüstri alanlarında, ilk temastan son işleme kadar tüm satın alma yolculuğu boyunca ne gibi gelişmeler meydana geldiğini ve bunların sebeplerini anlamanıza yardımcı olmaktadır.

İster bir havayolu, konaklama sağlayıcısı, seyahat acentesi, turizm kurulu, ister kruvaziyer operatörü veya seyahat lojistik şirketi olun, seyahat ve konaklama sektörü içerisindeki turist kararlarını etkileyen önemli faktörleri ve deneyimleri göstermek için müşterilerimizi her temas noktasında takip ediyoruz.

Latest insights

Here you can find the latest insights for travel and hospitality industry. View all insights

    • 10/29/18
    • Fashion and Lifestyle
    • Financial Services
    • Industrial Goods
    • Media and Entertainment
    • Retail
    • Technology
    • Travel and Hospitality
    • Automotive
    • Consumer Goods
    • Energy
    • Geomarketing
    • Geodata
    • Digital Maps
    • Digital Maps
    • Global
    • English

    GfK releases updated maps for all of Europe

    GfK has released its Europe Map Edition 2018/2019, which includes thousands of changes to Europe's regions.
    • 06/25/18
    • Travel and Hospitality
    • Trends and Forecasting
    • Global
    • English

    Key insights within travel: Three current themes for exploration

    With summer fast approaching – yes, it officially started on June 21st – Americans once again will be vacationing in record numbers. Recent forecasts estimate that over 246 million passengers will fly domestically between June and August (which averages to over 2.5 million per day). Flying of course is not the only travel option – with road trips being a normal part of the American genre. In fact, according to recent research from GfK Consumer Life, 67% of US leisure travelers have done so in a vehicle (vs. 54% traveling by plane). As more consumers look to travel, services such as Airbnb and Couchsurfing have become more popular – allowing many travelers to specifically land on what type of vacation they truly want. Here are three current travel trends that brands can leverage to further attract the traveler target.

    Surprise destinations

    Six in ten Americans now feel “the places where you spend your vacations” is an expression of themselves. This is now ahead of “the home you live in”, which has historically been on top when comparing both attributes (though consumers, led by Millennials are moving away from placing importance on the home). According to Airbnb’s own travel data, top destinations within the US are still considered mainstays (i.e. ‘tourist-y’) – places like New York City, Orlando, etc. However when looking at top trending destinations – those that have increased the most on searches and bookings from 2017 to 2018 – a different picture emerges. Middle American cities such as Indianapolis, Minneapolis, and Columbus, OH move towards the top of the list – one can assume that travelers are undoubtedly looking for a different experience in these places. The psyche of ‘been there, done that’ and/or ‘taking it slow’ could definitely be emerging among consumers. In addition, the ‘value for dollars’ equation probably gets solved easier when visiting places that are undoubtedly more affordable.

    ‘Last Chance’ Tourism

    Americans are also acknowledging that the world is rapidly changing today: 21% cite ‘global climate change’ as a top-three concern (from a list of 21), and +6 pts from just 2015. In turn, another travel trend that has gained popularity is the notion of ‘last chance’ tourism – visiting a place before the relevant experiences, or the destination itself, is gone forever. Many tourists have visited the Great Barrier Reef in Australia to see it “before it’s gone”, which may or may not happen anytime soon. Cuba has experienced increased tourism recently – with the idea that the native culture within the country might change if and when more Americans start traveling there. Authenticity (i.e. a feeling of ‘realness’) always seems to have a place within consumer sentiments – nearly seven in ten American feel authenticity as a ‘personal value’ is extremely/very important (consistently ranking it in the top-five among a list 50 personal values in recent years). The novelty factor will continue to be a hook for travels, as 69% of Americans agree, “I am always eager to see new places and do different things”. On the domestic side, a few US national parks are playing into this trend.

    Food and travel always mix

    Think of the last time you shared your travel experience with someone (or vice versa) – questions like “how was the food?” and “where did you eat?” were probably a part of the conversation. Well then, it’s probably not a surprise that 70% of Americans travelers agree, “I always like to experience local culture and foods when I travel”. And now, newer experiences such as food tours and cooking classes are increasingly sought after by travelers (Tripadvisor says both experiences rose ~50% in 2017 among US travelers). Coinciding again with the ‘sharing economy’ or ‘access economy’, offerings such as Meal Sharing and EatWith also allow for more local & authentic food experiences. As most of us all like to travel one way or the other, expect more and more consumers to curate the travel experience they truly desire. Companies can leverage these three areas of opportunity and offer solutions that will continue to appeal to the traveler mindset.
    • 04/16/18
    • Technology
    • Travel and Hospitality
    • Trends and Forecasting
    • Global
    • English

    Tapping into people’s need to take a break

    I had two friends who posted on Facebook recently within hours of each other. One had spent the day at a theme park with her family, all of whom left their phones “in the car ON purpose. Best way to enjoy the day together!” The other had been sharing many stunning photos of a vacation in Egypt; yet on the last day, she decided not to take photos but “just to see with my own eyes.” This is hardly surprising. “Experiences are more important than possessions” perpetually ranks among the highest-rated attitudinal statements in the annual GfK Consumer Life global study. It ranks seventh out of 42 statements listed. It also ranks third for teenagers 15-19 and in Canada. Taking a tech break It is certainly ironic that my friends talked about their tech breaks on social media, yet this reflects the mixed feelings many people have toward technology. Yes, it helps us do many things we could never do before, but people are increasingly recognizing its addictive nature as a real problem. This is something that we warned about two years ago when we found that Technology Leading Edge Consumers were in the forefront of being concerned about this drawback to technology. Fully 45% of global consumers belonging to this early adopter group agreed “I find it difficult to take a break from technology, even when I know I should,” 13 points higher than average. Taking a tech break can be easier said than done, of course, and going cold turkey isn’t necessarily the answer. Some brands take a hybrid approach by promoting tech use specifically to make time for real life. For example, Citi is promoting its mobile app with a cute dad-and-kids ad and the slogan “spend the moments in the moment.” The Pocket Points app motivates students to focus on classes; when they lock their phones while on campus, they earn rewards points for local and online merchants. Another approach is to take a complete if temporary break from tech. Musician Jack White has banned phones from his upcoming concert tour because he “wants people to live in the moment.” Organizations such as the YMCA and Boy Scouts encourage families to help children take a tech break. The Story Inn goes a step further with its slogan “One Inconvenient Location Since 1851.” The Inn is actually a cluster of buildings in a virtual ghost town in Indiana that offers lodgings, dining, and a venue for special events. Rooms are billed as “One Distraction-Free, Tranquil Escape” and have been converted from the likes of a one-room schoolhouse, carriage house, and grain mill. They don’t have TVs, phones or internet service. Taking a real-life break Vacations represent a different kind of break, a pause from the real life that so many people find stressful. Destinations like Walt Disney World epitomize this type of experience on a grand scale, but an infinite number of products and services can offer mini-breaks at any time and anywhere. The Rituals home- and body-care brand emphasizes the benefits of incorporating soothing experiences into everyday life. “They are the seemingly meaningless moments we all tend to overlook. Rituals unveils these moments and reminds you to experience them with joy.” L.L. Bean encourages people to “live every day like it’s the weekend.” Then there is literal escapism – the phenomenon of escape rooms, a hybrid of team role-playing and the classic locked-room mystery. Although not for everyone (such as those with claustrophobia), they can provide respite for problem-solving thrill seekers. Most people prefer more serene escapes, however. The share of respondents to a GfK Consumer Life global survey who prefer a relaxing vacation over an active one is 62%, up 7 points from 2012. Photos submitted by respondents indicate that sandy beaches top the list of places where people like to relax, followed by other outdoor venues such as forests, lakes, gardens and parks. We don’t need research to tell us that nature makes us feel good, but in fact, research does bear this out. And yes, video games provide escapism, too, but it’s important to keep in mind that most people still don’t view virtual experiences on par with the real thing. Just 30% of global consumers agree that “virtual interactions with people and places can be as good as being there in person,” ranking it #40 among 42 attitudinal statements. Conclusion Virtually every product and service can tap into people’s desire for experiences, whether they be social or solitary, physical or intellectual, tech or non-tech. The key is to understand precisely what kind of experience your customers crave. hbspt.cta.load(2405078, 'f959b7ac-800c-45ab-bd5f-350e588da27a', {});
    • 07/25/17
    • Travel and Hospitality
    • Consumer Goods
    • Global
    • English

    How brands can appeal to pet parents

    With several family members on the move this spring, my husband and I found ourselves temporary caretakers for a series of pets including our niece’s cat. She was a sweet houseguest, although our own two cats didn’t think so. Fortunately, we are empty nesters with enough space that our feline lodger had her own two-room suite. Talk about being pampered! We are long-time devoted pet owners ourselves, so I wasn’t surprised at the amount of equipment, toys and other accoutrements that my niece dropped off with her “only child.” I was, however, slightly bemused by the tube of Freshpet refrigerated food she brought in a cooler. As a health-focused Millennial, she is a prime target for these products. I dutifully purchased refills during our guest’s stay, but didn’t become a convert. On the other hand, I was inspired to purchase a vertical scratching post for our cats. Our experience is a microcosm of several trends we’ve seen emerging in the pet market as a whole as GfK’s Point-of-Sale (POS) data reports show. Pet owners are focused on dietary health and trying new things. They don’t sit around the house all the time, either.

    Dogs versus cats

    Just over half of global consumers, 54 percent, are pet owners, according to the recently released GfK Consumer Life global study. One in three has dogs and about one in four has cats, while nearly 20 percent have fish, birds or other animals. There is overlap, of course. Almost half of cat owners also have dogs, and about one in three dog owners also have cats. Of the 21 countries covered in the study, pets are most popular in Latin America: Argentina, Mexico and Brazil, and dogs are by far the pet of choice. The only places where more people have cats than dogs are France, Germany, Indonesia, Russia and Sweden, although Russia is the only country where cat owners attain majority status, at 58 percent.

    Pets at home, on the road, and on the town

    Pet owners of the world are a mix of home-based and outgoing, finds the GfK global study. They are more likely than average to do yard work and home improvements on a regular basis, but are also more likely to go out for entertainment and to travel. This means that pet owners’ homes and yards need to be pet-friendly, whether they are home owners or renters. Growing numbers of apartment complexes are offering dog parks and dog-washing stations, for example. People don’t always want to leave their pet companions at home, though. The lodging industry is becoming more receptive to travelers with pets; resources like petwelcome.com can help locate them. But there are opportunities for all kinds of businesses to get involved, such as excursions and car rental agencies. Everyday destinations should think about accommodating pets, too. Stores with sidewalk access sometimes put out the welcome mat by offering water bowls and treats for dogs who are out and about with their human family members. Pet stores routinely allow pets, of course, and most places allow service dogs. But given the reports of heat-related deaths of pets left in cars every year, maybe more retailers should be pet-friendly. This doesn’t have to mean letting animals roam free; there are such things as pet strollers and places to safely park pets outside stores. Some large stores offer child-care services – why not a pet-sitting service?

    Healthy families include pets

    Global pet owners are more inclined than their peers to follow a specific diet for their health and to say that “local” is an important factor in their food and beverage choices. Furthermore, GfK Consumer Life research reveals that American pet owners are more likely than average to have used a meal-kit delivery service such as Blue Apron in the past month. Pets are often considered family members, so it follows that their owners will extend the attitudes they hold about their own health and food habits to their animal companions. This has certainly been evident in the rising sales of pet foods that are free of certain ingredients and have few ingredients, according to the ongoing GfK pet-food POS study. Maybe locally produced pet products and meal-kit services will appeal, too.

    Innovations welcome

    Pet owners are more likely than average to agree that they are always “on the lookout for new products and services” and “looking for novelty and fun, even in everyday products.” They are also more interested in other people’s opinions about what to buy and tend to discuss products and brands on social media more often. This means that the pet market is one that is open to innovation and sharing information. Even if you’re not in the pet industry per se, there is almost certainly a way for you to be involved with these important members of the family. Diane Crispell is a Senior Consultant on the Consumer Life team at GfK. She can be reached at diane.crispell@gfk.com.
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  • Satış Noktası İzleme

    Satış Noktası İzleme

    Perakendeciler ve üreticiler, satışı ve karları maksimuma çıkaran ürün ve hizmetleri geliştirme ve müşterileri ellerinde tutma konusunda sürekli baskı altındadırlar.

    Başarının sırrı, en güncel perakende satış verilerine sahip olmak ve hangi ürün ve hizmetlerin piyasada iyi bir performans sergilediğini, ve hangilerinin performansının iyi olmadığını bilmektir. Bu bilgiler sayesinde işletmeler, ticari büyüme için açık stratejiler belirleyebilir ve yatırım getirisini artırabilir.

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