Director, JTI Global Tracking



Job Family

Client Solutions

For over 80 years, GfK has been a reliable and trusted insight partner for the world’s biggest companies and leading brands who make a difference in every consumer’s life - and we will continue to build on this. We connect data, science and innovative digital research solutions to provide answers for key business questions around consumers, markets, brands and media. With our headquarters in Germany and a presence in around 60 countries worldwide, you benefit from our global company with a diverse community of ~9,000 employees.

Harnessing the power of our workforce, the greatest asset we have is our people. As part of GfK, you can take your future into your own hands. We value talent, skills and responsibility and support your development within our international teams. We are proud of our heritage and our future: Currently we are in the latter stages of a transformational journey from a traditional market research company to a trusted provider of prescriptive data analytics powered by innovative technology. This is only possible with extraordinary people and this is why we are looking for YOU to help create our future. For our employees as well as for our clients we pursue one goal: Growth from Knowledge!

Job Description

GfK won the Global Tracking Program of JTI (Japan Tobacco International) with HQ in Geneve. This program is the biggest tracking program with the GfK’s MCI business with a significant NS but also in term of complexity. An important role within the GfK dedicated team working on this program is the Single Point of Contact located in Geneve, leading the communication between JTI and the GfK teams and servicing JTI HQ.

The core responsibilities of this role are:

    Organize/ prepare and conduct weekly jour fixe meetings with JTI
    Steer the overall planning of the program regarding country set, # of waves, sample, timing
    Main contact for any kind of global topics, analysis, and business questions
    Owner of regional/global insights generation
    Presenting results to HQ stakeholders of different management levels
    Stakeholder management within HQ and the respective countries to reflect any changes of JTI business needs
    Acting as interface between JTI HQ, JTI countries and GfK
    Owner of quality control and improvement measures
    Receiver of any kind of escalations within the project
    Coordination of GfK teams involved in the project (CSG, OPS, TECH, MS, HUBS…)
    Organize/Prepare the annual feedback meetings and design review (questionnaire, e2e process, reporting deliverables, statistical reviews)

Ideally you bring the following…
    University degree, ideally supplemented by MBA
    10+ years proven track record as a decisive, action-oriented client facing person who has built strong relationship with wide range of stakeholder within the client’s organization
    Be able to demonstrate tangible results in the planning, execution, and management of a large-scale MCI tracking projects
    Excellent project management and presentation skills
    Demonstrate critical thinking and problem-solving abilities to manage any kind of escalation between the involved stakeholders within the project (HQ, local client subsidiaries, GfK teams, fieldwork supplier)
    Deep understanding of and comprehensive experience within the survey-based research business 
    Comprehensive experience with brand tracking programs in term of methodology and project execution
    Statistical knowledge
    Very goof English skills
    Ideally experience within tobacco industry and/or FMCG industry

We are an ethical and honest company that is wholly committed to its clients and employees. We are proud to be an inclusive workplace for all and are committed to equal opportunity in employment which focuses on all of our employees reaching their full potential. At GfK we work collaboratively with our colleagues but offer a flexible working approach, including dividing our time between office & remote working as well as the opportunity to flex our working hours around team core hours.

We offer an exciting work environment that brings people together. We encourage an entrepreneurial and innovative spirit. We make use of the latest digital technologies. We are looking for self-starters, who accept challenges and create solutions.

Can there be a better place to take center stage in the digital revolution? We are excited to get to know you!

Posted: 62 days ago

City: Rotkreuz

Work Area: Client Solutions

Job Time: Full Time

Requisition ID: R00014196