For existing mystery shoppers only.
We employ mystery shoppers (also known as secret shoppers or mystery shopping assessors) who experience a service or a brand through visits, telephone calls or online assessments. We then ask them to complete an online survey that provides a detailed picture of their own customer experience. In return for their services, they receive a fee and/or complimentary products or services. From individual retail outlets and restaurants, to global financial institutions and technology companies; GfK’s mystery shoppers help our clients deliver excellent customer service and their brand's true value. We do much of our work undercover, but we also offer professional auditors who work openly.
Looking to become a mystery shopper for GfK? Click here for more information and to apply.