Client Service Partner CZ & SK

Country

Czechia

Job Family

Commercial

For over 80 years, GfK has been a reliable and trusted insight partner for the world’s biggest companies and leading brands who make a difference in every consumer’s life - and we will continue to build on this. We connect data, science and innovative digital research solutions to provide answers for key business questions around consumers, markets, brands and media. With our headquarters in Germany and a presence in around 60 countries worldwide, you benefit from our global company with a diverse community of ~9,000 employees.

Harnessing the power of our workforce, the greatest asset we have is our people. As part of GfK, you can take your future into your own hands. We value talent, skills and responsibility and support your development within our international teams. We are proud of our heritage and our future: Currently we are in the latter stages of a transformational journey from a traditional market research company to a trusted provider of prescriptive data analytics powered by innovative technology. This is only possible with extraordinary people and this is why we are looking for YOU to help create our future. For our employees as well as for our clients we pursue one goal: Growth from Knowledge!

Job Description

Sales within GfK, ‘owns’ the client relationship – encompassing prospecting, negotiation, ensuring effective and timely delivery through the product teams and renegotiation of contracts. Our Clients will see their Sales representative as their principle contact with GfK and as a result, Sales personnel need an impressive array of skills & abilities to ensure that a Client centric relationship is established whilst protecting GfK’s interests. Principally this is a commercial role, where sales targets and the renewal of existing contracts will comprise the majority of the workload. To be successful, Sales colleagues need to be able to translate client requirements, and needs, to GfK’s products and services; where products are not available the sales colleague needs to articulate the client’s needs to the product teams for evaluation.

Reporting to our Sales Director CZ & SK, the Client Service Partner CZ & SK is a part account management, part new business development role covering predominantly the Czech Republic but also some Slovakian clients.

This role sits at the heart of GfK’s product offering and therefore the ability to work closely, principally, with Client Solutions as well as other GfK departments, will determine overall success. The sales colleague will need to be able to work across a client’s organisation structure to ensure all opportunities are being uncovered.


Key Activities

Highlight potential and win new business opportunities for GfK contribute to client negotiations both for new sales and renewals. Identify, approach and oversee continuous upselling of add-on services (dashboards, countries/regions, frequency etc.) . Client pitches – utilizing wider GfK expertise as and when required. Develop, sustain and grow GfK’s presence with client base. Manage overall client relationship with GfK, liaising with internal departments to provide a 'client-centric' experience. Build go-to-market account plans in conjunction with the Director of Client Solutions CZ/SK. Consult with clients about how to leverage the power of GfK’s insights to best support their business Ensure maximum communication with the other internal GfK departments. Build relationships that will support the growth needed for GfK’s insights. Meeting monthly sales objectives; exceeding assigned quarterly and annual quotas Consistent quota achievement.

Skills & Experience required

Client / Industry

  • Deep understanding of client’s organisation
  • Ability to network GfK’s services and products to match client’s business requirements
  • Ability to work with other GfK product experts to provide truly outstanding client analysis
  • Build effective relationships with client’s support functions (procurement, legal, etc.)
  • Ability to highlight client issues and convert to opportunities for the Sales team

Commercial skills

  • Ability to build lasting client relationships
  • Ability to hunt-out and quantify, market opportunities
  • Accurate revenue forecasting
  • Understand and ‘sell’ the value of GfK’s proposition
  • CRM Management
  • Liaison with GfK stakeholders for current and developing opportunities
  • White spot analysis
  • Invoicing and payment status

Offer/Negotiation/Legal

  • Develop offer and negotiation strategy and tactics
  • Understand GfK’s discount structure and how to construct winning offers
  • Storytelling ability and presentation skills
  • Sales skills (Sandler or equivalent)
  • Negotiation skills (GAP or equivalent)
  • Contract execution – from client signature to internal processes

Project Management (basic)     

  • Offer/negotiation as a project
  • Script/Storyline for team offers and negotiations
  • Implementation and follow through

Self / Personality          

  • Czech speaker with good English (verbal/written) language skills
  • Client oriented attitude / willingness to go the extra mile
  • Intercultural competencies and sensitivity
  • Integrity
  • Warmth / empathy / ability to build sustainable relationships
  • Eagerness to expand within client organization
  • Software skills / MS Office
  • "Active listening" skills

We offer an exciting work environment that brings people together. We encourage an entrepreneurial and innovative spirit. We make use of the latest digital technologies. We are looking for self-starters, who accept challenges and create solutions.

Can there be a better place to take center stage in the digital revolution? We are excited to getting to know you!

Posted: 57 days ago

City: Prague

Work Area: Commercial

Job Time: Full Time

Requisition ID: R00005987