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Financial Services|Connected Consumer|Global|English

Reducing friction in the payments process


To remain relevant in the era of the Connected Consumer, financial institutions must create compelling and easy-to-use digital financial products. Working with Visa, we’ve been investigating the central role that user experience (UX) has in ensuring success in this complex and competitive sector.  Together we are addressing three specific challenges: the high expectations of Connected Consumers, the pace of technological change and innovation from new fintech entrants. 

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