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  • Map of the Month: 5-digit postcodes in South Korea
    • 04/12/18
    • Geomarketing
    • Geodata
    • Digital Maps
    • Digital Maps
    • Picture of the month
    • Global
    • English

    Map of the Month: 5-digit postcodes in South Korea

    GfK's Map of the Month for April shows an excerpt of South Korea's 5-digit postcode boundaries, which are available for the first time from GfK.

  • A generation without a name, but not without a voice
    • 04/09/18
    • Trends and Forecasting
    • Global
    • English

    A generation without a name, but not without a voice

    In recent weeks, teens and even tweens have grabbed the nation’s attention with their relentless focus on effecting meaningful change on school safety and gun control laws. When discussing these young people, media and politicians have struggled with what to label this vast generation that came of age in a post-9/11 world. Most have defined them primarily by the generations that came before them (“Post Millennial,” or “Generation Z”), while others have lumped them in with their older brothers and sisters by referring to them as “Millennials” (something that extends that generation into its third decade of birth). Regardless of what history decides to label this generation, it’s very clear based on their attitudes and behaviors that they are not Millennials, and that everyone from political leaders to marketers will need to prepare for the unique ways they will be reshaping the world in the years to come.

    Reshaping the world is something many of them fully intend to do – whether all of their elders approve or not. According to a poll released in late March, a vast majority of young people aged 18-24 (89%) think they can change the world – or are already doing so, even as adults over 50 say in the same poll that young people make them pessimistic about the future.

    GfK has been paying close attention to the ways that this age group, whose eldest members are just entering their 20s, differs from past generations. GfK Consumer Life research shows they are ambitious, highly stressed (70% say they feel stressed fairly or quite often – 2.5 x the proportion of Millennials who felt the same way ten years ago), and concerned about the future – characteristics that were not associated with fun-loving, “live for today” Millennials when they were the same age. They have big dreams for the future: 47% would like to own their own businesses – a number that jumps to 52% among girls that age. Many are old souls in young bodies, with nearly half admitting they feel older than their years. We see many of these characteristics, and others unique to this generation, playing themselves out in the students’ response to the shooting at Marjory Stoneman Douglas.

    Their idealism is cut with a heavy dose of pragmatism

    Leading a protest movement is nothing new for young people, as teenagers led the charge in prior generations on everything from school integration, to protesting Vietnam, to apartheid, to Occupy Wall Street. But where this group of young people differs is in their ability to marry the practical with the idealistic. While they have ambitious goals, they are also practical as to the means and the timeframe in which such change may take place. They see many different ways to attack a problem – be it through changing legislation, influencing businesses, or empowering individuals – and are prepared to change tactics and regroup as necessary. And they won’t let setbacks or naysayers dampen their enthusiasm: perseverance is a core value for this group and rated much higher by them than by any older generation.

    They are digital natives, equally comfortable in tech and non-tech worlds

    With other potential generational monikers for this group being “The i-Generation” or “# generation”, it is clear that technology – and social media networks – don’t come with the same learning curve that prior generations had to address. This generation finds technology fascinating (more so than Millennials, both when they were young and today) and they are able to use it in new and creative ways. But being fluent in technology does not mean that they are laggards in other forms of communication. Those who were concerned that this screen-obsessed generation might be unable to communicate in the real world were mistaken: they also know that there are appropriate times to unplug and to focus on in-person interactions, and they understand the amplification power of mass media as well.  They are able to harness the power of virtual and real-world networks as needed, seamlessly moving from online social media campaigning and fundraising into old-fashioned face-to-face canvassing and back again.

    They will hold all of us accountable

    Young people today have grown up in a world that rarely makes them feel safe. Many of them have been participating in active shooter drills since they were in elementary school and four in ten of this generation strongly agree “I am afraid for my safety and security all the time.” No wonder that GfK Consumer Life’s data shows that a vast majority believe “we need more changes today, not less” and that they are ready to lead the march for change themselves. That doesn’t mean they are going to let others off the hook though. Both at the ballot box and in the marketplace, they will reward those whom they believe share their values, and punish those who will not – something that was seen in the immediate aftermath of the Parkland shooting when they began pressuring businesses to change their gun sales policies or stop their support of the NRA. More than half of teens today say they are more likely to buy a brand that supports the causes they care about, higher than any other age group and two times as many as Millennials when they were the same age. And don’t think that being a high-end brand will inoculate you from this – today’s teens are less likely than Millennials, both now and when they were teens, to say that they like to buy products with prestigious names.

    They are color-blind in important ways

    This still unnamed generation is the most culturally diverse segment in US history. And GfK Consumer Life research proves that these young people place higher importance on the values of internationalism, social tolerance, open-mindedness, and equality than Millennials did at their age. They share a greater tendency to recognize and accept cultural differences, as well as a strong desire to make sure that the whole spectrum of experiences be considered. The Parkland teenagers have built bridges to other teens with very different backgrounds than their own to make sure they understand the full impact of gun violence on their generation. They ensured that voices from many different socio-economic and racial backgrounds were incorporated into their public efforts, recognizing the similar issues that united them all.

    They understand the value of money

    As the children of Generation X, a generation that itself placed “having a lot of money” as a critical aspect of both the “Good Life” and “The American Dream” (as tracked over time by GfK Consumer Life), this generation has been taught the importance of material security and having the funds you need to get things done. That is why raising money became a quick and important focus of the students, many of whom were quick to reach out to different individuals and organizations to secure the financial support needed to back their plans. This financial savvy was also demonstrated in their clear understanding of the power of the pocketbook as both a carrot and a stick when it comes to driving social change across business and the public sector.

    It’s time to adjust your strategies

    It should be clear that not only does this generation differ from Millennials in very substantial ways, but that they will place new demands on companies and institutions. Their expectations for brands are very high – as is their level of scrutiny. According to GfK Consumer Life, one quarter of this generation, compared to one-fifth or fewer of older generations, avoided a particular brand or store in the past month because they disagreed with the company’s business practices or values. Companies must appeal to them on a deeper level, whether it’s alleviating their stress about the future, making them feel safer, helping to fulfill their big ambitions, or offering to make their lives easier. However, all of this needs to be done with authenticity or else they will, in the words of Emma Gonzalez, “call BS.”

     

     

     

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  • GfK partners with Deutsche Telekom for bi-annual global employee survey
    • 04/04/18
    • Technology
    • Global
    • English

    GfK partners with Deutsche Telekom for bi-annual global employee survey

    Deutsche Telekom provides telecommunication and information technology services and solutions to clients in more than 50 countries

  • UK Consumer Confidence rises to -7 in March
    • 03/29/18
    • Fashion and Lifestyle
    • Retail
    • Technology
    • Consumer Goods
    • FMCG
    • Global
    • English

    UK Consumer Confidence rises to -7 in March

    Spring is in the air with increases across the board on personal finances, the general economy and purchase intentions 

  • GfK releases new purchasing power study for Germany, Austria & Switzerland
    • 03/28/18
    • Press
    • Financial Services
    • Retail
    • Geomarketing
    • Geodata
    • Global
    • English

    GfK releases new purchasing power study for Germany, Austria & Switzerland

    The Swiss once again surpass the Germans and Austrians when it comes to purchasing power. But the available net income within each of these countries also varies markedly.

  • How TCG retail integrate disruptive technology at the point of sale?
    • 03/28/18
    • Retail
    • Technology
    • Consumer Goods
    • Global
    • English

    04/10/18 - 04/12/18
    How TCG retail integrate disruptive technology at the point of sale?

    Join us at this year´s TCG Summit in Berlin April 10-12 to hear GfK speak about this.

  • German consumer climate improves again
    • 03/28/18
    • Retail
    • Consumer Goods
    • Global
    • English

    German consumer climate improves again

    Findings of the GfK Consumer Climate Study for March 2018

  • The digital era and its impact on health and health marketing
    • 03/23/18
    • Health
    • Global
    • English

    The digital era and its impact on health and health marketing

    All players in the healthcare market understand that the old model of the pharmaceutical industry, which has traditionally focused on developing molecules and promoting new drugs with the support of teams of sales representatives, will no longer be tenable in the near future.

    Technology companies, including digital startups, have introduced health services based on the use of AI, microchips and cloud computing. The resulting monitoring solutions are the best for patients suffering from chronic diseases. Such solutions can effectively help patients manage the disease and provide a significant improvement in quality of life.

    The digitally-driven transformation in health

    In the era of digital health, the patient journey will be significantly transformed due to the use of AI at the monitoring and decision making stages. As a result, personal communication with a physician will become less relevant in the medical treatment and health maintenance. And a digital platform will become almost more important than medical treatment.

    For example, in the treatment of diabetes insulin delivery systems, insulin pumps and devices for continuous monitoring of blood glucose are no less important than the insulin that a diabetes sufferer uses. Add to that the fact that effective control of type 2 diabetes, by following a proper diet and increasing physical activity, can make it possible to live without pills.

    A virtual opportunity for expanding the value chain

    Companies are beginning to invest more and more funds in digital health. Big pharma does not want to dwell in the digital world, but they also have begun to play in this market. This is the next logical step in the evolution, because pharmaceutical companies have vast expertise in disease, in the patient and health in general. So it seems that big pharma has the opportunity to significantly expand the value chain beyond just developing and promoting medicines.

    In the new digital reality, access to patient records becomes a matter of power, because it provides possession of valuable information that allows the analyzing of disease outcomes, identifying symptoms that make it possible to reveal the presence of orphan diseases. All this leads to better diagnosis, treatment and disease outcomes.

    A greater role for market research players to future-proof pharma

    It seems that big pharma will be increasingly immersed in the process of digital health transformation, trying to find its place in a changing value chain. The role of market research players and consultants at this stage is to provide pharmaceutical companies with information about the market ensuring companies keep one step ahead of the marketplace, anticipating events and giving recommendations for the future and providing guidance about how to prepare for the transformational challenges of our time. Studying the evolution in the patient journey and understanding the new role of the doctor will allow pharmaceutical companies to always be relevant and up-to-date, enhancing their means of communication with patients and doctors according to the requirements of the market landscape today and tomorrow.

    To share your thoughts, please email marina.bezouglova@gfk.com or leave a comment below.

  • Exploring 2018 eyeforpharma’s key topics: A delegate’s view from Barcelona
    • 03/22/18
    • Health
    • Global
    • English

    Exploring 2018 eyeforpharma’s key topics: A delegate’s view from Barcelona

    Is pharma ready for disruption?

    Pharma certainly is one of the biggest candidates for a major disruption, which has already taken place in many other industries. Thus, attendees arrived at eyeforpharma with high expectations to find out about the status of the transition process in their industry and what steps have already been taken with regard to technological and cultural disruption.

    A changing pharma paradigm in search of technical solutions

    Everyone is aware of a rapidly changing paradigm in pharma/HCP/patient relationship. Just as in previous years, topics such as customer engagement, patient-centricity and multichannel marketing management remained key. Expectations were high with regard to technical solutions addressing these challenges. Some interesting cases were presented, such as early involvement of patients in the R&D journey, measuring the value of patient-centric approaches and patient engagement.

    Unlike in previous years, a good deal of attention was payed to transformational technologies to unlock data and how to integrate it into multichannel platforms. It also became clear that it is the tech companies, such as Microsoft and Google, that are driving the technical disruption by means of artificial intelligence, machine learning and remote monitoring of treatments via cloud.

    Looking for the necessary next step for thinking beyond the pill

    It makes sense that the pharma industry, as such, would be open to change. Still the disruption is in its infancy and its progress as such remains difficult to measure.

    Although single solutions and promising initiatives were demonstrated, the key question remains: What is actually inhibiting the necessary business transformation in order for pharma to truly think beyond the pill?

    With digital solutions already available, above all, a cultural change, as well as a change of mindset within the organizations, is required. The rise of omni-channel engagement and collaboration across boundaries with all stakeholders have yet to be improved. To keep pace with the fourth technical revolution, the pharmaceutical industry will have to redouble their cooperation with technical solution providers.

    To share your thoughts, email jan.guse@gfk.com or leave a comment below.

  • GfK releases new digital maps for Germany, Austria and Switzerland
    • 03/22/18
    • Press
    • Geomarketing
    • Geodata
    • Digital Maps
    • Digital Maps
    • Global
    • English

    GfK releases new digital maps for Germany, Austria and Switzerland

    GfK’s new digital maps for Germany, Austria and Switzerland include hundreds of changes to postal and administrative regions, such as municipalities. Up-to-date digital maps comprise the foundation for the precise and error-free geocoding and analysis of company data and market potential.

  • GfK releases new digital maps for Asia
    • 03/21/18
    • Press
    • Geomarketing
    • Geodata
    • Digital Maps
    • Digital Maps
    • Global
    • English

    GfK releases new digital maps for Asia

    GfK has released a new, completely overhauled digital map edition for all of Asia. The edition features coverage of 49 countries, ranging from the three BRICS nations Russia, India and China to smaller countries such as Bhutan.

  • In a fast-moving marketplace, trusted opinions matter more than ever
    • 03/16/18
    • Trends and Forecasting
    • Global
    • English

    In a fast-moving marketplace, trusted opinions matter more than ever

    We all know them: people who we instinctively feel we can turn to for advice on a particular topic, or in some cases pretty much any topic. We trust them, we value their advice and we’re likely to act on their recommendations. In a world where consumers are more able to filter out advertising than ever before (with, for example, over half of respondents in a US survey reporting using ad-blockers online), and are bombarded with information and opinions from all sides, identifying these influential citizens and getting them on your side is more important than ever. It’s also crucial to keep up with the ways in which peer-to-peer influence is evolving.

    This is a topic that GfK Consumer Life (and its earlier incarnations) has been researching for many years now. It was back in the 1940s that Elmo Roper in the US undertook pioneering work for Standard Oil to identify what he termed The Influentials – the one American in ten who told the other nine how to vote, where to eat and what to buy. In those days, there was very much a social and political slant to the group, and activities that defined them included writing to an elected representative and attending public meetings. Over the years, the group gradually became more consumption focused, with the introduction of category Influentials. These groups had a particular interest in categories like automobiles, food, and healthcare.

    Understanding today’s influencers

    Back at the start of this decade, we observed that, thanks to the power of peer reviewing and social media, it was possible for anyone to be an influencer, or at least to share their opinion with the masses. Still, however, it was necessary for consumers to figure out who they could really trust from the mass of opinions being spewed around the world wide web. Perhaps as a reaction against this, we’ve seen consumers in some parts of the world become more circumspect in this regard.

     

    For instance, the percentage who express interest in other people’s opinions about what products and services to buy has fallen since 2011 in a number of mature markets around the world, including Canada, the US and most of Western Europe, according to the GfK Consumer Life annual survey of global consumer attitudes and behaviors. This could be a reflection of the realization that some of the opinions out there are less trustworthy than others. Then there’s the problem of “fake news”, which was highlighted starkly here in the UK late last year when a journalist was able to trick TripAdvisor into making his garden shed the top-rated restaurant in London. At the same time, the proportion of global consumers who often feel overwhelmed with information when making a large purchase has grown from 21% in 2012 to 30% today.

    Trusted opinions consumers can rely on

    If anything, stories such as this show that it’s more valuable than ever for consumers to be able to find trusted opinions and advice they can rely on. The latest evolution of this concept is the Leading-Edge Consumers model used by GfK. This segment is defined by factors including category passion and early adoption, as well as being influential. Understanding this group, and what makes them tick, can be a powerful tool in today’s marketing world, where brand ambassadors and promoters are highly prized.

    There are numerous examples of brands and companies in many sectors who have successfully leveraged the power of influencers on social media. Fashion and beauty brands, both traditional and up-and-coming indie players, find Instagram a rich seam to mine. And the huge following of younger influencers’ “unboxing” videos on YouTube led to the launch of one of last year’s hottest toys, the L.O.L. Surprise. Understanding Leading Edge consumers can help you harness the full potential of the power of consumer influence. Whether it’s talking over the garden fence to a neighbor, or reading the thoughts of someone on the other side of the world, there’s still a high value placed on a trusted voice.

    David Crosbie is a Director on the Consumer Life team at GfK. He can be reached at david.crosbie@gfk.com.

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