Möchten Sie zur deutschen Seite wechseln?JaNeina
Close
X
Share this page

Insights

Industries
Solutions
Content type
Country
Sort
clear all filters
    • 07/18/19
    • Media and Entertainment
    • Technology
    • Media Measurement
    • Global
    • English

    What is the future of total media measurement? A global perspective

    As the future of total media measurement is always a hotly debated topic, GfK invited industry experts to a roundtable discussion on how the landscape is changing. Participants included Google, Facebook, CIM (Belgium), UKOM (UK), CIMM (US), MMS (Sweden) and PMA (Netherlands).

    Here’s a taster of the four key themes that emerged.

    Media Measurement today

    When we look at media measurement today and imagine its future, a key question is: Does it make sense to develop increasingly complex and sophisticated methodologies?

    Although modelling media measurement data alongside panels is a fact of life, we found widespread support for the methodological purity of panel measurement – albeit recognizing its limitations. In comparison, the myriad approaches available today causes confusion, and everyone needs to be clear what hybrid, cross platform or total measurement offer. This is particularly essential now as we try to make sense of changing consumer behavior and different means of measuring it.

    “It is the most extensive modelling we have ever done… what we are hoping for is that the aggregate results are right. […] And that’s difficult to sell to TV people, because they’ve lived for decades now with the idea that they already have the best possible audience research”.

     

     

    How will we measure it tomorrow?

    Our second topic relates to tomorrow‘s measurement, addressable TV, programmatic, and the total customer view. While a number of panellists were fairly dismissive of the impact of addressable TV advertising, Google and Facebook saw more significance in these innovations. Now that broadcasters and publishers are generating more data that can be linked back to consumer purchasing, everyone agreed there will be a growing challenge to connect multiple data silos. Some participants felt that research panels can still provide the base-level data to link, organise and make sense of these multiple data sets.

    “It does represent one more step from the traditional TV world towards the world that I represent, and it makes the politics slightly easier. It makes forging alliances, building bridges and so forth easier. We start to talk the same language.”

    —Niels Marslev, Google

    The future of currency and role of JICs

    What constitutes a currency measure for the trading of advertising is critical. What the industry needs from a currency – or equivalent accepted measure – changes as the media ecosystem evolves. Our experts felt that the increased use of proprietary datasets in a fragmented landscape could well increase demand for a neutral third-party to critically evaluate contending methodologies. So in the future a JIC could move from currency provider to trusted auditor.

    “It is really about what the currency should actually be doing and whose needs it is serving.”

    —Nik Shah, Facebook

    Will total media measurement grow budgets?

    Although media budgets in some markets have increased, the general consensus was that unlocking additional spend through expanded media measurement is unlikely. However, new forms of cross-media measurement may result in some form of redistribution of existing revenue streams.

    Advertisers are looking for more efficient ways to spend their budgets and need measurement advances to offer better ROI. Multi-platform measurement could drive down costs and make the process more efficient, with potentially more return.

    “I don’t think there is a massive pot of money sitting out there that isn’t being used, that is waiting for the JICs to get their act together and as soon as it happens will flood into the market”.

    —Ian Dowds, UKOM

     

    Conclusions

    Is the industry moving towards measuring the total consumer rather than total media? Certainly at GfK, we believe that a stronger link between advertising and consumer buying behaviour is needed to create the kind of compelling evidence that will stimulate the appetite for advertisers to increase overall investment in media. Ultimately, advertisers will want high quality, GDPR compliant currencies and metrics they can trust and we continue to work closely with JICs and big data providers as we make further developments in this area.

    Want to know more about this study?

    hbspt.cta.load(2405078, '28caccf6-6846-438e-848a-a4bf00e800b2', {});

  • Map of the Month: Retail share of private consumption, Europe 2018
    • 07/10/19
    • Fashion and Lifestyle
    • Financial Services
    • Retail
    • Geomarketing
    • Geodata
    • Global
    • English

    Map of the Month: Retail share of private consumption, Europe 2018

    GfK's Map of the Month for July illustrates the brick-and-mortar retail share of private consumption in Europe in 2018. 

  • Six steps to gain the competitive edge at your key retailer
    • 07/05/19
    • Technology
    • Consumer Goods
    • Point of Sales Tracking
    • Global
    • English

    Six steps to gain the competitive edge at your key retailer

    This white paper contains our insider guide that shows how to maximize sales insights at a retail account level.

  • GfK Supply Chain Insights 3rd Webinar
    • 07/02/19
    • Retail
    • Technology
    • Distribution and Supply Chain Management
    • Global
    • English

    GfK Supply Chain Insights 3rd Webinar

    Would you like to know how to optimize your supply chain management? Join our free partner webinar based on point of sales and distribution panel data and discover more about today’s key tech trends. 

    • 07/01/19
    • Technology
    • Automotive
    • Global
    • English

    Smart car technology and the evolution of brand loyalty

    Summer is upon us and the chance to enjoy a road trip with car technology glory is here. What are today’s consumers looking for when it comes to purchasing a new vehicle? Are car brands meeting their expectations?

    It had been a while since I bought my last car – and, as someone who follows the auto industry closely, I was keenly aware of all the smart gadgets and services I could choose from. From self-driving capabilities to Wi-Fi to safety features, today’s cars are essentially smart homes on wheels; the options are extraordinary, and every choice comes with a price.

    Tech upgrades become a priority

    I had a number of luxury wagon models in mind – and when it came to car technology, I also had some clear “wants.” As mobile tech has grown, I have watched what were once gee-whiz gizmos and functions transform into mainstream “must haves.” So, apart from all-wheel drive, a sunroof, and curb appeal, I wanted my new wagon to have Bluetooth, standard connectivity features and Apple CarPlay. It is true—the other car in my household is just fine and would serve my transit needs; but I was looking for some upgrades to my connectivity suite, so I would feel safer on the road.

    But when I decided on a vehicle and looked up the trim/package that included Apple CarPlay, I was aghast to find that it would cost me nearly $10,000 to get this simple feature. The manufacturer was holding CarPlay hostage within wheel upgrades and other frivolous nonsense – on the assumption that spoiled, tech-loving folks like me would bite the bullet.

    My reaction was immediate and surprising, even to myself – I decided to find another “first choice” model. Forget about heated and cooled 10+way power-adjustable front seats or any semi-conscious investment I had in the iconic badge; getting Apple CarPlay into my vehicle at a reasonable price became my top priority.

     

    Smart car technology is the new normal

    Recent research for GfK’s Auto Tech study in the US shows that my decision was actually somewhat predictable. We found that 50% of auto intenders will switch brands or models if a vehicle does not have most-wanted technologies. Car purchases are no longer about the car brand that your mom or dad insisted on, but whether you can link your latest playlist to the car stereo.

    Luxury intenders are most likely to choose smart tech over brand loyalty. Over one-third (35%) said they would definitely consider switching brands to get cutting-edge, in-car technology – compared to 23% of non-luxury intenders. Another 55% in the luxury crowd said they would probably think about switching – essentially the same as non-luxury (57%).

    Luxury intenders are also more likely to say that specific technologies are “must haves” for them; for example, almost two-thirds feel this way about active safety technology, versus 46% of non-lux intenders. Not surprisingly, Luxury intenders overall hold  significantly higher interest, demand and willingness to pay for, a range of technologies from autonomous driving to infotainment systems and continue to be a driving force in the adoption of new technologies.

    In my strong but pragmatic desire for advanced car tech, I reflect the intersection of Gen X and Gen Y perspectives—drawn to tech’s perceived ability to improve the driving experience (Gen Y optimism), yet keenly aware that new technologies will be leveraged to command a premium (Gen X cynicism). In this case, the democratization of iOS coupled with Bluetooth might serve my purposes just as well, and I could save the scratch and enjoy a great family vacation or look for a vehicle that doesn’t extort me for this feature. A major car maker recently added Apple CarPlay and Android Auto functionality after years as a holdout, with some backwards compatibility to shore up recent models. And other brands have built the capacity for future flash updates into their vehicles to keep them relevant.

    The bottom line

    One thing the car industry has learned – the customer always wins. Overall consumer attitudes are changing especially when it comes to mobility and independence. When auto buyers want something badly, they will not let a little thing like brand loyalty stand in their way. If one manufacturer does not build it, consumers will leave for one that will. And as smart technology becomes more mainstream in other areas of people’s lives, the pressure on auto makers to provide the same devices and access at reasonable prices will only grow.

     

    Want more tech insights on the auto industry?

    hbspt.cta.load(2405078, 'c976201d-4e71-4040-87ac-f3bd59a30537', {});

  • Map of the Month: Sales area productivity, Europe 2018
    • 06/27/19
    • Fashion and Lifestyle
    • Financial Services
    • Retail
    • Geomarketing
    • Picture of the month
    • Global
    • English

    Map of the Month: Sales area productivity, Europe 2018

    GfK's Map of the Month for June illustrates sales area productivity (retail turnover per m2) in Europe in 2018. 

  • German income prospects suffer setback
    • 06/26/19
    • Press
    • Global
    • English

    German income prospects suffer setback

    Findings of the GfK Consumer Climate Study for June 2019

  • Consumers seek health innovations from brands
    • 06/17/19
    • Technology
    • Consumer Goods
    • Trends and Forecasting
    • Global
    • English

    Consumers seek health innovations from brands

    The relationship between consumers and their health is transforming at an unprecedented speed. From athleisure and cannabis to plant-based burgers and in-mall fitness centers, the trend behind so many of today’s breakthrough consumer movements is wellness. Consumers are seeking health innovations and depending on brands to help them achieve their goals. Regardless of industry, understanding these trends more deeply can help brands leverage this extraordinary moment.

    While there are many societal shifts driving health and wellness today (e.g. rising healthcare costs, aging population), consumers are also playing a major role in the changing marketplace today as well – many shifts in people’s attitudes and behaviors are worth a closer look.

    Seeking health

    Stress and anxiety are rising at an extraordinary pace.  Out of the 20+ concerns that GfK Consumer Life tracks annually, more societal worries have risen than declined since 2009 – from climate change and terrorism to economic inequality and the cost of healthcare.  What’s more, one of the fastest-rising mindsets from just 2016 until today is the worry about personal safety and security.  It’s clear that consumers are on the hunt for products and services that make them feel protected.

    This has manifested itself in the rising focus on self-care and mindfulness. More than half of Americans are seeking control over their unpredictable lives, and over a third are looking for opportunities to pamper themselves, a sentiment that has risen significantly in recent years. But these desires are often not material – they are much more about mental and emotional indulgences, products and services that give people the safety net they’re looking for. Health innovations include meditation apps like Headspace and Calm, increasingly part of the mainstream, deliver on this need, providing a safe space that makes users feel empowered and centered.

    Consumers are also telling us that safety and well-being are increasingly critical aspects of innovation. New offerings can take many shapes – from physical items that may offer new levels of comfort like weighted blankets to innovative textiles used by companies like Under Armour that convert your body heat into energy that is reflected back to you.

    Pivot to prevention

    The impact of the rising cost of healthcare cannot be understated. Today, this is the #2 concern among all Americans, who often have to make tough decisions about what level of healthcare they’re able to provide for themselves and their loved ones. Experts believe that the traditional model of healthcare delivery is shifting to a preventative mode, where the focus is more on healthy behaviors and real-time monitoring. It follows, then, that almost 7 out of 10 (69%) Americans today are taking a more proactive approach to their health through their behaviors and the products that they choose to consume.

    Many are re-examining their diets with this approach in mind and learning a lot more about the medical benefits of functional foods. For example, almost 3 out of 10 Americans today decide what to eat or drink based on whether pre- or pro-biotics are included. And in response, established brands like Tropicana now offer items that are friendly to the digestive system.

    Detection will also be an important element in health innovations. GfK Consumer Life research shows that Americans share a growing strong desire for proactive identification of threats such as allergens, contaminants, polluted air, and much more. New devices and services that do better jobs of identifying these threats to our health will become more of a “must have” in the future.

    Pushing for health innovations

    More and more, consumers are playing the lead role in managing their own health, and the roots of this trend are in the evolution of the consumer’s broader worldview. Today, freedom (#4) and self-reliance (#9) are top-10 personal values in the US. What’s more, we increasingly define ourselves by more personal metrics of success (such as being true to ourselves) than our relationships with others, whether it’s as a parent, spouse, or friend. Autonomy, which has in many ways been accelerated by technology, is dictating more consumer needs today – but this doesn’t mean that brands can’t be involved as well.

    This manifests itself clearly within the health and wellness space. Americans agree that their top physical concerns, particularly as they age, are closely tied to mobility and independence – it’s critical to them that they’re able to do what they want, when they want, for as long as they want.  Brands that support this need for both physical and mental mobility will be successful in the future, like this concept of a “smart rehab” device from Nokia.

    This shift of control from brands, retailers, and advertisers to customers is apparent across many other categories.  This is due to not only how attitudes and personal values are shifting, but also the vast amount of information now available from our peers via social media, review sites, and more. This is one of the reasons behind the growth of the direct-to-consumer industry in recent years. Consumers are informed and self-directed, and successful brands of the future need to accommodate them as such. Recently, we’ve seen established companies such as Nike take advantage of this business model, selling more products directly to individuals and creating more ways for them to find community.

    As consumers increasingly take charge of their well-being, brands of every kind need to track their changing desires and concerns to stay a step ahead of demand and build close relationships with their customers seeking health innovations.

    Access our latest recording on this topic

    hbspt.cta.load(2405078, '8d381509-4445-4ece-9c10-4504e27974ed', {});

  • Clashing consumer trends battle for energy efficiency – pt. 2
    • 06/11/19
    • Retail
    • Consumer Goods
    • Trends and Forecasting
    • TEMAX
    • Global
    • English

    Clashing consumer trends battle for energy efficiency – pt. 2

    In part one of this blog series, we identified two clashing trends when it comes to consumers purchasing domestic appliances: Sustainability and Performance. In this post, we’ll try to better understand the interaction of these two core trends and explore their impact on energy efficiency.

    A disputed increase in energy efficiency

    Between 2014 and 2018, the average energy consumption of refrigerators has actually decreased by 2%. This represents a mix effect of different product segments which vary massively in their energy consumption. Side-by-Side fridges consume about 50% more energy when compared to Two-Door Combi fridges with No Frost technology. The trends towards larger and more energy-hungry appliances has almost offset the increase in the energy efficiency within comparable product segments (only 2% average energy reduction remains with this mix effect).

    Apart from the average energy consumed, if we look at the annual energy consumption of all sold refrigerators in 2018, the total sum of kWh even increased by 7% compared to 2014 (at a unit growth rate of 9%). This means that choosing larger and more energy-hungry appliances (performance/convenience related benefits) eats up almost all the technological efforts put into energy efficient innovations.

    Promising opportunities to save more energy in the future

    Within MDA 5*, almost 60% of energy is consumed by washing machines and refrigerators sold in 2018, which implies a big impact if such markets are subject to a change. Consequently, regulation standards bear quite a potential. For washing machines, the loading capacity plays a pivotal role: A+++ washing machines with 9kg+ capacity consume 18% more energy than a 6kg washer with the A+++ label.

    Scientific consumer research carried out by the University of Bonn** suggests that “consumers do not put more laundry into their bigger washing machines, but wash (almost) the same amount of laundry independent of the washing machine’s rated capacity.” Hence, these additional 18% of energy consumption is a potential for additional savings in the future.

    Some countries also present more potential in saving energy than others. In Germany, average energy consumption of A+++ washing machines is below the European average. Meanwhile in Great Britain, an average A+++ machine sold has used 19% more energy compared to the European benchmark.

    Besides regulatory approaches, there is also hope to stimulate awareness of energy efficiency when it comes to smart home appliances. In case transparency of real energy consumption increases (e.g. via live monitoring), this may stimulate more educated consumer behavior when deciding on a new appliance.

    As sustainability becomes more and more important to consumers, however, there is also a potential for the industry players to address such “energy savvy” consumers with products highlighting the best absolute energy consumption along with a reasonable capacity (e.g. 5-6kg). Differentiation can be achieved via the lifetime energy savings as well as a lower carbon dioxide footprint during production and lifetime.

    An opportunity arises

    There is a clear battle going on between the consumer demand for performance (capacity) and the need for sustainability. While the rise of Best-in-Class energy labels suggest that energy-efficient appliances are being sold more than ever before, almost all the improvement is lost because consumers continue to purchase larger appliances.

    It seems that even with low-involvement products like washing machines, the benefits of larger capacity (convenience) can beat the need for sustainability. This holds especially true when energy labels lead consumers to believe that they act responsibly while absolute energy consumption increases.

    The great thing about this “issue” is that another opportunity arises for brands to target “energy-savvy” consumers with solutions that truly advocates of energy efficiency. Smaller appliances can be promoted to them as an honest energy-saver for the good of our planet.

    * MDA 5: Washing Machines, Tumble Dryer, Fridges, Freezers, Cooking 

    **University of Bonn: Angelika Schmitz, Farnaz Alborzi and Rainer Stamminger

    Want more? Download the infographic below

    [Infographic]

    Download the full infographic here

  • RegioGraph LocationAdvice: On-the-go business site analyses
    • 06/06/19
    • Fashion and Lifestyle
    • Financial Services
    • Industrial Goods
    • Media and Entertainment
    • Retail
    • Technology
    • Travel and Hospitality
    • Automotive
    • Consumer Goods
    • Energy
    • Geomarketing
    • RegioGraph
    • Digital Maps
    • Digital Maps
    • Regional Market Data
    • Global
    • English

    RegioGraph LocationAdvice: On-the-go business site analyses

    GfK's newly released online tool RegioGraph LocationAdvice allows expansion and location planners to carry out location and competitor analyses on digital maps while traveling or away from the office.

  • Infographic: 6 Reasons why your sales management needs weekly POS data
    • 06/04/19
    • Technology
    • Point of Sales Tracking
    • Global
    • English

    Infographic: 6 Reasons why your sales management needs weekly POS data

    Today’s retail sector moves at light speed. The pressure on commercial teams is intense and the task of optimizing sales performance and winning market share and trade deals harder than ever before. To hit your targets, you need to make the most of the critical moments in a product’s life cycle.

  • Clashing consumer trends battle for energy efficiency – pt. 1
    • 06/03/19
    • Retail
    • Consumer Goods
    • Trends and Forecasting
    • TEMAX
    • Global
    • English

    Clashing consumer trends battle for energy efficiency – pt. 1

    What are really today’s consumer trends when purchasing Technical Consumer Goods (TCG) such as smartphones, computers, TVs or washing machines?

    Consumer attitudes observed by GfK Consumer Life® as well as the purchase behavior at retail POS provide us with solid evidence that the most impactful drivers for people to make a purchase are:

    1. Performance: Enabler for rich experiences through high end product features
    2. Simplification: Automating recurrent tasks or making tasks more seamless
    3. Premium: Aspirational products making a statement about own identity
    4. Borderless Shopping: Consumers: I want it now!

    More consumer trends with big impact

    Sustainability is another decisive consumer trend, strongly present in the world of domestic appliances such as washing machines and refrigerators. Consumers now seek a significant potential to save energy which means energy labels are an important factor in the decision making process.

    The energy label in Europe has been a success story in that sense for the past decade – allowing for differentiation of manufacturers as well as contributing to consumers’ peace of mind by saving energy.

    In 2012, only 24% of appliances in European countries* had an A++/+++ label while the share of sold appliances with “Best-in-Class” labels increased to 62% in 2018. Appliances sold with A+++ rating are washing machines whereas this label is still rare in refrigerators or freezers.

    But this is only half the truth!

    On one hand, appliances with comparable size became more efficient in recent years (e.g. Combi fridges with No Frost technology consumed 9% less energy on average in 2018 vs. 2014) whereas on the other hand, more and more consumers turn to larger appliances.

    Performance is another rising consumer trend when it comes to technical goods. Consumers are also looking rich and convenient experiences, i.e. high capacity fridges helping to stock more food and hence, fewer shopping trips are required. However, more and more consumers feel the responsibility for our environment—global warming initiatives like “Fridays for Future” convey this evolving attitude. GfK’s Consumer Life® study confirms the advance of sustainability: In 2018, 45% of global respondents said that they feel guilty when they do something that is not environmentally friendly. This mindset has grown steadily from 37% in 2015.

    Obviously, two consumer needs clash here: Sustainability (energy saving) and Performance (energy hungry). Check back for part 2 of this blog to find out how these trends affect energy consumption in home appliances.

    *Data was acquired from 10 major countries in Europe: AT, BE, DE, ES, FR, GB, IT, NL, PT & SE.

    This blog is a preview of my presentation at
    ECEEE’s Summer Study

     

    [Infographic]

     

    Download the full infographic here