Möchten Sie zur deutschen Seite wechseln?JaNeina
Close
Smart Insights Travel and Hospitality image
X
Share this page

Smart insights: Travel and Hospitality

Travel companies are facing intense competition for customers, caused by oversupply, an increasingly fragmented market and consumer demand for services to be provided across every channel.

To stay ahead in this environment, you need travel market intelligence that captures big data across all channels and travel areas. And you need it integrated and filtered to deliver smart insights that offer the potential for bigger and better performance.

GfK is the only global research agency to provide travel, tourism and hospitality market insights based on live booking data from thousands of sales points (POS) – both offline and online, across all devices – combined with the broad industry knowledge of our travel research specialists.

This combination gives you clear understanding of what is happening and why through the entire purchase journey, from first contact to the final transaction, across all industry silos.

Whether you are an airline, accommodation provider, travel agent, tourist board, cruise line operator or travel logistics company – we monitor consumers at every touchpoint, to show you the key factors and experiences that are influencing traveler decisions within the travel and hospitality industry.

Rob Highett-Smith
Rob Highett-Smith
Australia and New Zealand
+61 2 9900 2888
Success Stories
  • Tracking holidaymakers as they plan their next trip

    Tracking holidaymakers as they plan their next trip

    01.12.2015

    GfK research helps a global travel group understand the purchasing behavior of holidaymakers and sharpen the effectiveness of its marketing and sales forecasting.

    Our client is a leading global travel and leisure group that generates revenues of more than $10 billion (€8.6 billion) from over 20 million customers each year.

    Situation

    The Internet has fundamentally transformed holidaymakers’ decision-making and purchasing patterns.
    Awareness and consideration have lost predictive power, and even consumers don’t know how they will proceed to their booking.
    In order to plan strategically and market effectively, our client needed a thorough understanding of the research and buying process.

    Approach

    We showed that consumers are unreliable predictors of their own behavior, and that tracking of actual behavior was needed.
    We set up a Media Efficiency Panel to gather demographics, intentions and purchase actions, while our browser plug-in continuously tracked all online behavior for 15,000 households. This was complemented by an offline-behavior questionnaire.

    Outcome

    • The research provided highly granular insight into consumers’ holiday purchase patterns. It analyzed how they research their trips, including the websites and search keywords used and the vital role of aggregators.
    • This allowed our client to influence the process effectively by enhancing its promotional tools and marketing at every step. It also made it easier to forecast future sales.

    Click here to download our success story (short version)

    Click here to download our success story (long version)

    Rob Highett-Smith
    Rob Highett-Smith
    Australia and New Zealand
Latest insights

Here you can find the latest insights for travel and hospitality industry. View all insights

    • 01/30/18
    • Press
    • Travel and Hospitality
    • Australia
    • English

    Sydney earns a spot back in the top three

    The latest Anholt-GfK City Brands IndexSM (CBISM) reveals that Sydney overtakes New York to earn a spot back in the top three and Melbourne jumps to 7th place.
    • 04/27/17
    • Travel and Hospitality
    • Trends and Forecasting
    • Australia
    • English

    Almost twice as many people prefer relaxing vacations to active ones

    Internationally, 59 percent of people prefer a relaxing vacation, while 35 percent prefer an active one. Brazil, South Korea and China lead for favoring relaxing vacations; Italy, France and Spain lead for active holidays. Teenagers are the most energetic, with 43 percent preferring active vacations.
    • 01/27/17
    • Home Appliances
    • Financial Services
    • Media and Entertainment
    • Retail
    • Travel and Hospitality
    • Automotive
    • Consumer Goods
    • Home and Living
    • Global Study
    • Australia
    • English

    More people firmly agree with sharing personal data, in return for rewards, than firmly disagree

    Those aged 30-40 are most likely to share data for rewards. China, Mexico and Russia lead for people willing to share data. Germany, France and Brazil have the most people not willing to share data.
    • 08/13/15
    • Travel and Hospitality
    • Australia
    • English

    GfK and AFTA cooperation to support travel industry growth

    The Australian Federation of Travel Agents to work with global research agency GfK in establishing industry measurement.
Solutions
  • Point of Sales Tracking

    Point of Sales Tracking

    Retailers and manufacturers are under pressure to develop products and services that maximize sales and profit and to keep customers coming back.

    Success relies on having the most up-to-date sales data, combined with robust analysis to understand which products and services are performing well in the market – and which are not. With this information, clients can set clear strategies for commercial growth and increase return on investment.

  • Geomarketing

    Geomarketing

    Our geomarketing solutions and consultancy provide our clients with smart insights into location-specific factors that impact the success of business sites, shops, sales territories, target groups, as well as chain store and distribution networks.

Contact us
Rob Highett-Smith
Australia and New Zealand
General