Team Manager in Global Operations



Job Family


For over 80 years, GfK has been a reliable and trusted insight partner for the world’s biggest companies and leading brands who make a difference in every consumer’s life - and we will continue to build on this. We connect data, science and innovative digital research solutions to provide answers for key business questions around consumers, markets, brands and media. With our headquarters in Germany and a presence in around 60 countries worldwide, you benefit from our global company with a diverse community of ~9,000 employees.

Harnessing the power of our workforce, the greatest asset we have is our people. As part of GfK, you can take your future into your own hands. We value talent, skills and responsibility and support your development within our international teams. We are proud of our heritage and our future: Currently we are in the latter stages of a transformational journey from a traditional market research company to a trusted provider of prescriptive data analytics powered by innovative technology. This is only possible with extraordinary people and this is why we are looking for YOU to help create our future. For our employees as well as for our clients we pursue one goal: Growth from Knowledge!

Job Description

The Global Mаrket Intelligence (MI) Operations Data Enrichment and Global Master Data Governance (GMG) teams are a global team which focus on data quality and ensures homogenous data & reporting. The team also takes care of the implementation of new standard/automated processes as well as supervising existing standard processes globally for the Production value chain or managing the global code plans of the Product Groups in scope of our MI Operations. It consists of specialists in different areas and is based in different countries. The daily business contains support and consultancy for all regions and countries.  Furthermore, the team collaborates with development and product departments to improve processes with other teams in global operations for projects on new/existing panels or new global initiatives and standardizations.

Purpose of the Role

  • As Team Manager in Global Operations you are responsible to ensure all relevant team tasks are handled in time (according to our SLAs), with high quality to ensure an overall smooth production.

  • You are setting and reviewing the individual targets of all employees in your organization, in line with the overall global operations strategy and close alignment of the Value Chain leads

  • You are regularly reviewing the performance of the employees and support them in improving their skills through different measures (e.g. adequate training, providing opportunities, job rotation etc.)

As a Team Manager in Global Operations you will have the following key accountabilities:

  • Set and review individual targets based on our common and global SLAs

  • Make regular reviews of the team and individual performance (based on existing KPIs)

  • Leverage team motivation and manage any conflicts if such occur

  • Ensuring that the team has the right skills and qualifications to fulfil its tasks efficiently and professionally.

  • Highlight process improvements based on your experience

  • Actively drive improvements to current processes by looking for efficiency and cost optimization within Global Operations

  • Manage the recruitment process for new team members if necessary

  • Foster the network between the teams in different value chains and locations.

  • Priority setting & fast line execution of products

  • Building efficient collaboration across services

Now that you know what a Team Manager in Global Operations does, what skills, qualifications and experience do you need?

  • At least 2 years previous experience on a managerial role with span of control min 15 employees, with proven track record of successful performance and team leadership results

  • Very good knowledge of Microsoft Office, esp. Excel

  • Basic SQL knowledge

  • Excellent level of written and spoken English

  • Relevant University degree

  • Visionary and strategic thinker, able to develop, break down and execute a strategy

  • Able to multi-task, work under pressure and meet tight deadlines by always having our compliance and quality standards in mind

  • Actively coping with change and drives change in his/her area of responsibility

  • Service oriented with strong communication skills, being able to maintain relationships with different partners, to balance contradictory needs and to create win-win situations

  • Cross-functional, collaborative and supportive person who is willing to take on new challenges

  • Able to make decisions effectively

  • Able and willing to work in an agile environment

  • Self-motivated, results driven, taking full ownership and responsibility for the role

Join our team and benefit from the following advantages:

  • Exciting work environment that brings people together

  • Use of the latest digital technologies

  • Initial and ongoing trainings to support your development

  • Opportunities for personal and professional growth

  • Competitive remuneration and bonus scheme linked to individual performance and company results

  • 3 additional non-working days annually

  • Food vouchers

  • Health insurance

  • Discount program with external vendors

  • Eco friendly travelers are welcome to the office – parking places for bikers and free card for public transportation are available to all employees

  • Variety of sport activities such as football and traditional Bulgarian dances

  • Last but not least – GfK Sofia office is located close to the city center and easily accessible from any point by public transportation – 47A Tsarisgradsko Shose Blvd

We offer an exciting work environment that brings people together. We encourage an entrepreneurial and innovative spirit. We make use of the latest digital technologies. We are looking for self-starters, who accept challenges and create solutions.

Can there be a better place to take center stage in the digital revolution? We are excited to getting to know you!

Posted: 53 days ago

City: Sofia

Work Area: Operations

Job Time: Full Time

Requisition ID: R00008813