For over 80 years, GfK has been a reliable and trusted insight partner for the world’s biggest companies and leading brands who make a difference in every consumer’s life - and we will continue to build on this. We connect data, science and innovative digital research solutions to provide answers for key business questions around consumers, markets, brands and media. With our headquarters in Germany and a presence in around 60 countries worldwide, you benefit from our global company with a diverse community of ~9,000 employees.
Harnessing the power of our workforce, the greatest asset we have is our people. As part of GfK, you can take your future into your own hands. We value talent, skills and responsibility and support your development within our international teams. We are proud of our heritage and our future: Currently we are in the latter stages of a transformational journey from a traditional market research company to a trusted provider of prescriptive data analytics powered by innovative technology. This is only possible with extraordinary people and this is why we are looking for YOU to help create our future. For our employees as well as for our clients we pursue one goal: Growth from Knowledge!
Purpose of the role:
The Order to Cash Specialist will be responsible for the support, monitoring and accurate execution of billing and accounts receivable process. This will be achieved through working in collaboration with the business process outsource team, credit control, local finance teams and operational teams across the GfK Group. To provide a proactive, responsive, and quality driven control service in compliance with predetermined SLAs and KPI’s for the GfK Group.
The Order to Cash Specialist will be focused on operational excellence and process standardisation and is responsible for ensuring that best practice financial processes and controls are adhered to in a professional and efficient manner. Continuous improvement initiatives are a key component of the role.
As an Order to Cash Specialist, you will have the following key accountabilities:
Supervise daily billing and accounts receivable processes
Verify the accuracy of the invoices and other accounting documents or records
Issue invoices and distribute them to customers electronically, via portals or mail
When required perform receivables management and reconciliation of the customer ledger
Assist third party clients via email or on calls with regards to their billing concerns
Monitoring and support of month-end activities (Bad debt provision, AR ledger reconciliation)
Work with commercial teams to ensure all incoming queries are promptly resolved
Process and distribution of various reports as Billing, AR reconciliation report
Ensure a culture of effective working relationships, close collaboration and communication is developed and maintained across the BPO (Business Process Outsourcer) and local finance teams
Working closely with the BPO to ensure complete and accurate invoicing as per client contracts and ensuring prompt allocation of all incoming cash
Contributes to process standardisation and drives continuous improvement while ensuring operational excellence
Proactively raises alerts on potential issues and takes corrective action considering E2E impact on the organization
Now that you know what an Order to Cash Specialist does, what skills, qualifications and experience do you need?
Experience in an international company, preferably within a SSC/BPO environment
University degree (finance, accounting, business, or related field)
Excellent level of German and English language
Excellent communication and interpersonal skills
Functional knowledge of SAP
Good experience with MS Excel
The ability to cooperate and interact effectively at all levels of the organization
Very good understanding of customer services
Accuracy and strong attention to detail
The ability to work on own initiative and proactive/self-starter
Finance qualification (CIMA, ACCA or equivalent) will be considered as advantage
Join our team and benefit from the following advantages:
Exciting work environment that brings people together
Use of the latest digital technologies
Initial and ongoing trainings to support your development
Opportunities for personal and professional growth
Competitive remuneration and bonus scheme linked to individual performance and company results
3 additional non-working days annually
Flexible working hours and home office
Discount program with external vendors
Eco friendly travelers are welcome to the office – parking places for bikers and free card for public transportation are available to all employees
Last but not least – GfK Sofia office is located close to the city centre and easily accessible from any point by public transportation – 47A Tsarisgradsko Shose Blvd
All documents will be treated in the strictest confidentiality.
Only short-listed candidates will be invited for an interview.
We are an ethical and honest company that is wholly committed to its clients and employees. We are proud to be an inclusive workplace for all and are committed to equal opportunity in employment which focuses on all of our employees reaching their full potential. At GfK we work collaboratively with our colleagues but offer a flexible working approach, including dividing our time between office & remote working as well as the opportunity to flex our working hours around team core hours.
We offer an exciting work environment that brings people together. We encourage an entrepreneurial and innovative spirit. We make use of the latest digital technologies. We are looking for self-starters, who accept challenges and create solutions.
Can there be a better place to take center stage in the digital revolution? We are excited to get to know you!