Client Insight Consultant - Photography


United Kingdom

Job Family

Client Solutions

For over 80 years, GfK has been a reliable and trusted insight partner for the world’s biggest companies and leading brands who make a difference in every consumer’s life - and we will continue to build on this. We connect data, science and innovative digital research solutions to provide answers for key business questions around consumers, markets, brands and media. With our headquarters in Germany and a presence in around 60 countries worldwide, you benefit from our global company with a diverse community of ~9,000 employees.

Harnessing the power of our workforce, the greatest asset we have is our people. As part of GfK, you can take your future into your own hands. We value talent, skills and responsibility and support your development within our international teams. We are proud of our heritage and our future: Currently we are in the latter stages of a transformational journey from a traditional market research company to a trusted provider of prescriptive data analytics powered by innovative technology. This is only possible with extraordinary people and this is why we are looking for YOU to help create our future. For our employees as well as for our clients we pursue one goal: Growth from Knowledge!

Job Description

An exciting and unique opportunity has arisen within GfK for a Client Insight Consultant to manage our Photography panel.

You will be working within an experienced team of fellow Consumer Electronics and Photo enthusiasts helping to manage GfK’s Photo clients. Utilising your passion for Photography, data, and data visualisation, you will be responsible for managing a number of local accounts as well as assisting with some of the regional work required for larger clients. You will use GfK‘s data to provide client stakeholders with key market insights. You will also assist in maximizing the GfK PoS data usage on the client side and thus drive new business development opportunities for GfK (to be clear, this role has no element of sales attached to it, only assisting with general upselling opportunities). This is an exciting opportunity to gain experience working with a wide variety of household names, and develop your skills both as a product expert and a account manager.

Key Tasks and Responsibilities

You will be working alongside other Client Insight Consultants servicing our Clients‘ teams, responsible for providing them with the following:

  • Help develop and constantly improve robust and intuitive market research reports finding new ways to demonstrate the trends behind our data;
  • Managing (after handover/training) a range of primarily Photo clients with regular presentations, query management, data checks and other related tasks;
  • Respond to data queries in a professional manner and provide timely feedback within agreed service levels;
  • Use defined processes to complete quality checks on data, and investigate anomalies;
  • Provide and assist with client training sessions on GfK’s various data extracting systems (e.g. GSE PE, DFO, Newron etc) and dashboards, as well as PoS methodological questions;
  • Work alongside different client departments to investigate data queries, understand their data needs, and provide feedback;
  • Work closely with the other Client Mangers in your team, and assist with Sales Managers to ensure client satisfaction remains high;
  • Recording and logging of issues raised by the client within SalesForce;
  • Other ad hoc tasks may be assigned to you and you may also be required to assist other Client Managers.

Experience, skills and competencies

  • Experience in providing an outstanding customer experience, preferably in a service related industry;
  • Experience using XLS and PPT with an emphasis on data visualisation - being able to bring out the stories hidden within our data and able to communicate these trends to a wider audience;
  • Good knowledge of PoS data tracking, scope of service, methodologies and tools;
  • Excellent analytical skills with regards to PoS Tracking data;
  • Expertise in data reporting tools, as well as a willingness to develop new skillsets with other tools;
  • Face to face (and virtual) presentations are a key element of this role – ideally you will have experience in delivering insight in person to a range of stakeholders. At time of writing (November 2021) the majority of these are delivered online, to which another certain set of skills need to be developed. On both of these points GfK offers training.
  • Awareness of wider GfK products and services;
  • Clear and concise communication, both verbally and in writing;
  • Fluency in English is a must (both spoken and written);
  • Excellent attention to detail and an analytical approach;
  • Excellent listening skills to understand needs of client stakeholders;
  • An organised and methodological approach to tasks with ability to prioritize and multi-task;
  • The ability to work under pressure with spontaneously tight deadlines;
  • Comfortable working independently after handover from previous manager;
  • Experience in working within a multi-cultural environment.

Desirable, but not essential

  • Knowledge of the Photo industry would be an advantage for this role. We believe if you have a passion for the products themselves, this will add value to your work. Digital Cameras, Lenses and other similar products have a heightened technical specification over other living room and entertainment products, and so a working knowledge in this space will be of benefit;
  • General Interest in technology and new product development/innovation

At GfK our history and core values mean mutual trust and respect are fundamental to our continued success. We’re an ethical and honest company that’s wholly committed to its clients and employees. We are proud to be an inclusive workplace for all and are committed to equal opportunity in employment which focuses on all of our employees reaching their full potential.

We are an ethical and honest company that is wholly committed to its clients and employees. We are proud to be an inclusive workplace for all and are committed to equal opportunity in employment which focuses on all of our employees reaching their full potential. At GfK we work collaboratively with our colleagues but offer a flexible working approach, including dividing our time between office & remote working as well as the opportunity to flex our working hours around team core hours.

We offer an exciting work environment that brings people together. We encourage an entrepreneurial and innovative spirit. We make use of the latest digital technologies. We are looking for self-starters, who accept challenges and create solutions.

Can there be a better place to take center stage in the digital revolution? We are excited to get to know you!

Posted: 54 days ago

City: London

Work Area: Client Solutions

Job Time: Full Time

Requisition ID: R00012046