Client Insight Consultant - IT, Office & Stationary


United Kingdom

Job Family

Product & Clients

For over 80 years, GfK has been a reliable and trusted insight partner for the world’s biggest companies and leading brands who make a difference in every consumer’s life - and we will continue to build on this. We connect data, science and innovative digital research solutions to provide answers for key business questions around consumers, markets, brands and media. With our headquarters in Germany and a presence in around 60 countries worldwide, you benefit from our global company with a diverse community of ~9,000 employees.

Harnessing the power of our workforce, the greatest asset we have is our people. As part of GfK, you can take your future into your own hands. We value talent, skills and responsibility and support your development within our international teams. We are proud of our heritage and our future: Currently we are in the latter stages of a transformational journey from a traditional market research company to a trusted provider of prescriptive data analytics powered by innovative technology. This is only possible with extraordinary people and this is why we are looking for YOU to help create our future. For our employees as well as for our clients we pursue one goal: Growth from Knowledge!

Job Description

Job Description

With clients at the centre of all we do, the Client Insight Consultant is the link between GfK and our IT, Office & Stationary focused consumer sector clients. As part of the Market Insight team, the role brings together industry and product knowledge to provide solutions. The ideal candidate will have strong interpersonal skills and use these to truly understand clients businesses and challenges. The successful candidate will be able to drive engagement through actionable insight and innovative solutions.

This is the ideal opportunity for an early-stage career professional, who seeks a launchpad for a career in market research, data insight or strategic consulting and who wishes to develop a broad skillset in data analytics, client consulting, project management and stakeholder engagement.  

Main Responsibilities:

•    Start to manage a defined list of clients, supported by your line manager 
•    Ensure client service is delivered to the agreed standard, meeting the service level requirements for contact and presentations 
•    Create awareness across the broad range of GfK solutions 
•    Maintain Key Account Plans where applicable for your accounts
•    Work cross functionally within the local business to ensure client needs are met and questions answered
•    Identify leads and opportunities within your client base and pass these to the sales team
•    Work with the client delivery team to ensure data quality and deliverables are timely, fit for purpose and meeting client needs
•    Have basic market and product knowledge   
•    Support and deliver Company strategy 
•    Ensure the CRM system is constantly updated and maintained

Core Competencies:

•    Passion, energy and drive
•    Enthusiasm to learn and develop
•    Market knowledge and understanding
•    Research knowledge and understanding 
•    Computer literate, able to learn and use bespoke systems
•    Client focussed every day
•    Able to build tailored presentations for manufacturers and retailers, using a storyline approach
•    Eye for detail and high quality standards
•    Able to maintain client relationships
•    Good communication skills


  • Experience or exposure to IT, Office & Stationary based consumer industry

  • Knowledge of Office equipment industry relevant products & brands etc

We offer an exciting work environment that brings people together. We encourage an entrepreneurial and innovative spirit. We make use of the latest digital technologies. We are looking for self-starters, who accept challenges and create solutions.

Can there be a better place to take center stage in the digital revolution? We are excited to getting to know you!

Posted: 9 days ago

City: London

Work Area: Product & Clients

Job Time: Full Time

Requisition ID: R00003495