Senior Project Manager GPS UK Operations


United Kingdom

Job Family


For over 80 years, GfK has been a reliable and trusted insight partner for the world’s biggest companies and leading brands who make a difference in every consumer’s life - and we will continue to build on this. We connect data, science and innovative digital research solutions to provide answers for key business questions around consumers, markets, brands and media. With our headquarters in Germany and a presence in around 60 countries worldwide, you benefit from our global company with a diverse community of ~9,000 employees.

Harnessing the power of our workforce, the greatest asset we have is our people. As part of GfK, you can take your future into your own hands. We value talent, skills and responsibility and support your development within our international teams. We are proud of our heritage and our future: Currently we are in the latter stages of a transformational journey from a traditional market research company to a trusted provider of prescriptive data analytics powered by innovative technology. This is only possible with extraordinary people and this is why we are looking for YOU to help create our future. For our employees as well as for our clients we pursue one goal: Growth from Knowledge!

Job Description

Purpose of the Role

 A Senior Project Manager will be responsible for managing medium sized International and UK only projects which are more challenging in their complexity, at the same time managing a small project team. They are most likely to support and form part of the project team for our larger and technically advanced projects.

Additionally the position will need to:

  • Support relationships with the Commercial and Client Solutions teams and, where required, external clients
  • Be actively aware of the financial performance of the projects they are responsible for
  • Potentially directly manage or coach individuals in the team or provide mentoring/support for more junior staff on a project basis
  • Take a supporting role in Project Management strategic initiatives aimed at developing the services UK Operations offer the Commercial/Client Solutions teams
  • Support the Bidding team during the costing phase, making recommendations and sharing experience to contribute towards accurate costing and project design

Key Activities/ Responsibilities


  • Support the Bidding team by providing practical bidding support and guidance and recommendations based on experience

Project Delivery

  • Manage projects professionally and to global and local standards with attention to budget, timing, consultation and quality
  • Provide technical and operational consultancy to the Commercial and Client Solutions teams
  • Attend initial internal project briefings
  • Manage medium scale projects professionally and with attention to budget, timing, consultation and quality
  • Act as first point of contact for escalation of project
  • Provide final review and Operations sign-off of fieldwork material
  • Provide final review and Operations sign-off of scripts
  • Liaise with 3rd party sample providers for strategy, financials and recosting
  • Provide end-client focused tasks to ensure overall project quality
  • Implement and follow global and local standard procedures and processes
  • Instruct and liaise with Global Support Centers and/or GPS Romania on projects


  • Monitor professional workload management
  • Provide support for people development/career progression for any direct reports and coachees, as well as offering  advice and support to other team members
  • Set goals, provide direction and guidance to direct reports/junior team members
  • Cascade product training to direct reports / junior team members
  • Actively take part in training or redefining processes to aid team performance
  • Develop own skills across methodologies, industries and specialisms to offer consultation in the operational delivery of international research studies
  • Support the communication of global and local strategy to direct team


  • Be actively aware of the financial performance of the projects your team is responsible for
  • Ensure projects are booked correctly and in a timely manner and that any revised pricing is negotiated at an early stage and the project re-booked
  • Highlight to Team Leads any issues potentially impacting on project profitability at the earliest opportunity, allowing any potential overruns to be anticipated and addressed
  • Coordinate Global Service Centre and/or GPS Romania support on projects to ensure a cost-effective service


  • On a project by project basis, ensure the Project Management team meets the needs of the Client Solutions teams
  • Support the implementation of the strategy for UK Operations. Understand the necessary processes and ensure they are implemented on projects

Technical skills required

  • Ability to create develop solid working relationships with international contacts
  • Demonstrate good understanding of implementing various research methodologies (CAWI, CATI, PAPI)
  • Experience of line managing teams and/or coaching individuals
  • Well-developed communication and interpersonal skills
  • Solid understanding of project management
  • Solid grasp of cultural differences in fieldwork approaches by market
  • Client focused attitude - ability to develop strong relationships with the Commercial and Client Solutions teams, and external clients as required
  • Well-developed decision making and priority setting skills
  • Team-player - ability to work productively with colleagues across all teams

We offer an exciting work environment that brings people together. We encourage an entrepreneurial and innovative spirit. We make use of the latest digital technologies. We are looking for self-starters, who accept challenges and create solutions.

Can there be a better place to take center stage in the digital revolution? We are excited to getting to know you!

Posted: 17 days ago

City: London

Work Area: Operations

Job Time: Full Time

Requisition ID: R00011130