Senior Client Insight Consultant CSM (Consumer Electronics)


United Kingdom

Job Family

Customer Success Management

We show the world what people want.

Join GfK and help us shape tomorrow. As an NIQ company, we are the world's leading consumer intelligence firm, delivering the Full View™ on consumer behavior. We work to enable manufacturers and retailers better understand what consumers really want. Our name has inspired trust for over 89 years because we take pride in discovering new pathways to sustainable growth for our clients, our people, and our planet.

We are always looking for open-minded people who will grow with us, push boundaries, and pioneer disruptive methods in market research, data science, technology, and AI. If you share this passion to drive things forward and the integrity to insist on doing things the right way, we'll equip you to take your future into your own hands and play a leading role in our story.

Job Description

You will use GfK‘s data to provide client stakeholders with key market insights. You will have a senior role within an experienced team, working with Consumer Electronics and Photo market experts, helping to manage GfK’s Vision clients. Utilising your passion for technology, data, and data visualisation, you will be responsible for managing major local and regional accounts. You will also assist in maximizing the GfK PoS data usage on the client side and thus drive new business development opportunities for GfK. Our Newron platform will become the default delivery over the next few years, and you will be expected to be fully fluent in this within a couple of months in order to drive adoption from our key clients.

Key Tasks and Responsibilities

You will:

  • Manage (after handover/training) a range of primarily PTV/Vision clients with regular presentations, check-ins, query management, data checks and other related tasks;
  • Respond to data queries in a professional manner and provide timely feedback within agreed service levels;
  • Use defined processes to complete quality checks on data, and investigate anomalies;
  • Provide client training sessions/on-boardings on GfK’s various data platforms (e.g. GSE PE, Newron etc) and dashboards, as well as PoS methodological questions;
  • Work with different client departments to investigate data queries, understand their data needs, and provide feedback;
  • Work closely with the other CSMs in your team, and assist with Sales Managers to ensure client satisfaction remains high;
  • Recording and logging of all client interactions within SalesForce;
  • Other ad hoc tasks may be assigned to you and you may also be required to support other CSMs.

Experience, skills and competencies

You bring:

  • Experience in providing an outstanding customer experience over several years ideally within the consumer electronics/tech industry
  • Experience using Excel and PowerPoint with an emphasis on data visualisation - being able to bring out the stories hidden within our data and able to communicate these trends to a wider audience;
  • Good knowledge of PoS data tracking, scope of service, methodologies and tools;
  • Proven analytical skills with regards to PoS Tracking data; consumer data experience a benefit
  • Expertise in data reporting tools, as well as a willingness to develop new skillsets with other tools;
  • Face to face (and virtual) presentations are a key element of this role – you will have experience in delivering insight in-person to a range of stakeholders.
  • Awareness of wider GfK & NIQ products and services;
  • Clear and concise communication, both verbally and in writing;
  • An organised and methodological approach to tasks with ability to prioritize and multi-task;
  • The ability to work under pressure with spontaneously tight deadlines;
  • Comfortable working independently and within a team

We are an ethical and honest company that is wholly committed to its clients and employees. We are proud to be an inclusive workplace for all and are committed to equal employment opportunity, focusing on all of our employees reaching their full potential. 

We respect and value every employee regardless of race, ethnicity, gender, sex, sexual orientation, age, personality, experience, culture, faith, socio-economic status, or physical or mental disabilities.

We endorse the core principles and rights set forth in the United Nations Declaration of Human Rights and the Social Charter of Fundamental Rights of the European Union, promoting the universal values of human dignity, freedom, equality, and solidarity.

Learn more about how we are driving diversity and inclusion in everything we do on:

At GfK we work collaboratively with our colleagues but offer a flexible working approach, including dividing our time between office & remote working as well as the opportunity to flex our working hours around team core hours.

We offer an exciting work environment that brings people together. We encourage an entrepreneurial and innovative spirit and make use of the latest digital technologies. We are looking for self-starters, who accept challenges and create solutions.

Can there be a better place to take center stage in the digital revolution? We are excited to get to know you!

GfK UK has committed to a net zero carbon emissions policy by 2026.

Posted: 28 days ago

City: London

Work Area: -

Job Time: Full Time

Requisition ID: R00023778