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Senior Account Manager


New Zealand

Job Family

Client Solutions

For almost 90 years, GfK has been a reliable and trusted insight partner for the world’s biggest companies and leading brands who make a difference in every consumer’s life - and we will continue to build on this. We connect data, science and innovative digital research solutions to provide answers for key business questions around consumers, markets, ROI, brands and media. With our headquarters in Germany and a presence in around 60 countries worldwide, you benefit from our global company with a diverse community of 8,000+ employees.

Harnessing the power of our workforce, the greatest asset we have is our people. As part of GfK, you can take your future into your own hands. We value talent, skills and responsibility and will support your development within our international teams. We are proud of our heritage and our future, as we continue our evolution from Market Research provider to SaaS data solutions and consulting partner. We value extraordinary people and this is why we are looking for YOU to help create our future. For our employees as well as for our clients we pursue one goal: Growth from Knowledge!

Job Description

Key Responsibilities included:

  • Strategic consulting responsibility for nurturing client relationships and ensuring client satisfaction; deliver breakthrough insights and analysis, plus strategic and customized solutions to client business challenges.
  • Work on more complex or larger projects including development of research design, project management and preparing client deliverables.
  • Demonstrate an ability to translate Data to Insights to Recommendations.
  • Deliver in depth presentations and product demonstrations to clients.
  • Collaborate effectively within the Market Insights Team to ensure client success.
  • Develop positive, trusting, and collaborative relationships with clients by staying in regular contact and attending client meetings.
  • Provide pre and/or post sales services and may serve as customer support to address clients’ issues in the usage of organizational products/services.

About you:

The ideal candidate must be able to hit the ground running, enjoy working in a fast-paced environment and demonstrate the ability to react and adapt quickly to changing business needs with great communication skills.

You'll also have:

  • Bachelor’s Degree or equivalent experience
  • 5+ years relevant experience in market research/business insights
  • Excellent organisational, presentation and communication skills (both written and verbal)
  • Solid experience in using a range of quantitative, qualitative and/or analytical methodologies
  • Demonstrated project management experience and ability to synthesize market research and trends into new insights and actionable recommendations wrapped in a compelling story for presentation to clients
  • Ability to manage multiple projects simultaneously in a fast-paced environment.
  • Excellent client service orientation: great social poise and persuasive communication skills to work effectively with different personalities plus the drive to deliver high-quality results.
  • Strong collaborative spirit and behaviour. Interfaces well with others and in a team setting. Works toward team goals and participates actively and supportively in team decisions.
  • Strong skills in MS Office applications such as Excel and PowerPoint.

We are an ethical and honest company that is wholly committed to its clients and employees. We are proud to be an inclusive workplace for all and are committed to equal employment opportunity, focusing on all of our employees reaching their full potential. 

We respect and value every employee regardless of race, ethnicity, gender, sex, sexual orientation, age, personality, experience, culture, faith, socio-economic status, or physical or mental disabilities.

We endorse the core principles and rights set forth in the United Nations Declaration of Human Rights and the Social Charter of Fundamental Rights of the European Union, promoting the universal values of human dignity, freedom, equality, and solidarity.

Learn more about how we are driving diversity and inclusion in everything we do on:

At GfK we work collaboratively with our colleagues but offer a flexible working approach, including dividing our time between office & remote working as well as the opportunity to flex our working hours around team core hours.

We offer an exciting work environment that brings people together. We encourage an entrepreneurial and innovative spirit and make use of the latest digital technologies. We are looking for self-starters, who accept challenges and create solutions.

Can there be a better place to take center stage in the digital revolution? We are excited to get to know you!

Posted: 17 days ago

City: Auckland

Work Area: Client Solutions

Job Time: Full Time

Requisition ID: R00019533