For over 80 years, GfK has been a reliable and trusted insight partner for the world’s biggest companies and leading brands who make a difference in every consumer’s life - and we will continue to build on this. We connect data, science and innovative digital research solutions to provide answers for key business questions around consumers, markets, brands and media. With our headquarters in Germany and a presence in around 60 countries worldwide, you benefit from our global company with a diverse community of ~9,000 employees.
Harnessing the power of our workforce, the greatest asset we have is our people. As part of GfK, you can take your future into your own hands. We value talent, skills and responsibility and support your development within our international teams. We are proud of our heritage and our future: Currently we are in the latter stages of a transformational journey from a traditional market research company to a trusted provider of prescriptive data analytics powered by innovative technology. This is only possible with extraordinary people and this is why we are looking for YOU to help create our future. For our employees as well as for our clients we pursue one goal: Growth from Knowledge!
Junior Technical Support Specialist works for a business we are very proud of: our Household Panel. Joining the team that works with top food manufacturers, drinks companies and leading retailers, you will help design research to solve real business problems. You will be responsible with making significant contributions to the quality of our data base.
We @ GfK panel team believe in being a trusted source of information and actions for our clients!
We are looking for…
... a team player and an analytical mind keen to work in a stable team with a friendly, bunch of like-minded colleagues!
As Junior Technical Support Specialist you will have following key accountabilities:
Monitor preNABS internal processes and ticketing solutions.
Provide support and implementation of new features on existing applications.
Document / comment the written code, to rewrite and improve existing code pieces and to be receptive to criticism on the style of coding for improvement.
Execute operational tasks, quality assurance of data entry and production data.
Fulfill the role of buddy for new employees within the team; has the necessary teaching skills to train if needed.
Now that you know what a Junior Technical Support Specialist does, what skills, qualifications and experience should you have?
Programming and basic knowledge related to object-oriented design, algorithm of data structures and logical thinking.
Working knowledge of software versions (preferably Git).
Experience with Atlassian tools has an advantage: ticketing system Jira, Confluence
Good command of English, both spoken and written. English is the language of official communication when working on / resolving tickets as well as when writing documentation on software or processes.
Team player - communication skills and teamwork are key. We appreciate and encourage proactivity, creativity, problem solving skills and the ability to find customized solutions according to team needs.
Self-motivation and curiosity
Desire to be in step with new technologies, efficiency and best-practice methodologies of the technologies used.
We offer an exciting work environment that brings people together. We encourage an entrepreneurial and innovative spirit. We make use of the latest digital technologies. We are looking for self-starters, who accept challenges and create solutions.
Can there be a better place to take center stage in the digital revolution? We are excited to getting to know you!