Customer Success Management
We show the world what people want.
Join GfK and help us shape tomorrow. As an NIQ company, we are the world's leading consumer intelligence firm, delivering the Full View™ on consumer behavior. We work to enable manufacturers and retailers better understand what consumers really want. Our name has inspired trust for over 89 years because we take pride in discovering new pathways to sustainable growth for our clients, our people, and our planet.
We are always looking for open-minded people who will grow with us, push boundaries, and pioneer disruptive methods in market research, data science, technology, and AI. If you share this passion to drive things forward and the integrity to insist on doing things the right way, we'll equip you to take your future into your own hands and play a leading role in our story.
Our employees, the shapers of tomorrow, are empowered to bring new bold ideas to life by connecting unique datasets and digital research. We encourage innovation and offer global career and fast development opportunities. This is why the world's largest companies and leading brands know GfK as their trusted partner.
As a Junior Consultant Customer Success Management (m/f/d) you would act as a strategic partner to our clients, driving change for faster reaction to changing market requirement. You will be an expert in your market (industry, products, channels etc.) You will report to Director of Customer Success.
Lead defined accounts on behalf of GfK
Develop fact-based answers to our clients' main business questions
Become a market expert in one or more categories / industry segments
Deliver insightful presentations and actionable recommendations to our clients
Create exciting fact-based storylines using our different GfK solutions, a.o. Point-of-Sales data as well as Consumer Intelligence.
Train and onboard our clients on our gfknewron data and insights platform
Educate customers about the most relevant features/functionalities on gfknewron for their specific business needs
Drive adoption and usage (i.e. activation, reactivation and engagement) of gfknewron within client organization by demonstrating clear ROI to clients
Work with clients to develop use cases demonstrating value being provided to clients
Find and building new user base for GfK offerings
Collect and providing feedback to product teams on functionality, features etc. of gfknewron platform and to operations and other teams on non-platform issues to drive better client experience.
Coordinate client services across countries and categories
Collaborate in cross-functional teams with GfK experts in Sales, Operations, Data and Marketing Sciences and Global Product Management
Bachelor´s/ Master´s degree in Business Administration, or equivalent experience
Excellent German and very good English language skills
Business understanding in durable consumer goods markets and related Retail
Interest in Consumer Electronics products and market trends
Creativity and the ability to address real-world business problems analytically
First work experience in consulting, market research, product management of durables or equivalent business units
A natural ability to build and maintain long-term customer relationships
Strong presentation and communication skills, client-centric approach
Open mindset, team spirit and commitment
Eagerness to learn, an entrepreneurial attitude and willingness to go the extra mile
Flexible working hours and a hybrid work model
30 days of holidays plus 24th & 31st of December off
Health Management, e.g. free sports courses, mental health programs, in-house gym, company doctor, health checks
Parent-and-child office, KiTa Cooperations, Summer Camps, etc.
Comprehensive development & self-learning programs
Company Events, After Work, Lounges & Game Zones, Wellness Room and Massage Service
We are an ethical and honest company that is wholly committed to its clients and employees. We are proud to be an inclusive workplace for all and are committed to equal employment opportunity, focusing on all of our employees reaching their full potential.
We respect and value every employee regardless of race, ethnicity, gender, sex, sexual orientation, age, personality, experience, culture, faith, socio-economic status, or physical or mental disabilities.
We endorse the core principles and rights set forth in the United Nations Declaration of Human Rights and the Social Charter of Fundamental Rights of the European Union, promoting the universal values of human dignity, freedom, equality, and solidarity.
Learn more about how we are driving diversity and inclusion in everything we do on: https://www.gfk.com/about-gfk/diversity-and-inclusion
At GfK we work collaboratively with our colleagues but offer a flexible working approach, including dividing our time between office & remote working as well as the opportunity to flex our working hours around team core hours.
We offer an exciting work environment that brings people together. We encourage an entrepreneurial and innovative spirit and make use of the latest digital technologies. We are looking for self-starters, who accept challenges and create solutions.
Can there be a better place to take center stage in the digital revolution? We are excited to get to know you!