Country
Austria
Job Family
Customer Success Management
For over 80 years, GfK has been a reliable and trusted insight partner for the world’s biggest companies and leading brands who make a difference in every consumer’s life - and we will continue to build on this. We connect data, science and innovative digital research solutions to provide answers for key business questions around consumers, markets, brands and media. With our headquarters in Germany and a presence in around 60 countries worldwide, you benefit from our global company with a diverse community of ~9,000 employees.
Harnessing the power of our workforce, the greatest asset we have is our people. As part of GfK, you can take your future into your own hands. We value talent, skills and responsibility and support your development within our international teams. We are proud of our heritage and our future: Currently we are in the latter stages of a transformational journey from a traditional market research company to a trusted provider of prescriptive data analytics powered by innovative technology. This is only possible with extraordinary people and this is why we are looking for YOU to help create our future. For our employees as well as for our clients we pursue one goal: Growth from Knowledge!
Job Description
The (Junior) Consultant Customer Success Manager is a strategic partner to our clients in Austria. The (Junior) Consultant CSM is an innovation agent who reacts to change within the market and informs the client accordingly.
The (Junior) Consultant CSM ensures efficient client training and onboarding of new customers on our gfknewron data and insight platform, the successful post holder educates clients about the most relevant features & functionalities for their specific needs as well as driving user adoption (i.e. activation, reactivation and engagement) by demonstrating clear ROI to client. The (Junior) Consultant CSM finds and builds, a new user base for GfK offerings as well as being a market expert in one or more categories for exiting clients.
Reporting to our Director CSM based in Germany, the (Junior) Consultant CSM will learn to deliver insightful presentations and applicable recommendations to our clients.
You're good at:
- Presentations and communicating to different people
- Adopting a client-centric approach to your work
- Identifying data trends and providing possible reasons
- Working with multiple stakeholders, having consistent engagement with multi-disciplined teams
- Co-ordination of projects and client focused collaboration
- Identifying leads for cross sell and upsell opportunities with the client
- Understanding business outcome and value
- Working closely with clients to develop use cases demonstrating value being provided to clients
You can bring:
- Interest in Small Domestic Appliances product categories and markets
- Solid presentation and communication skills
- Proactive and consistent engagement with multi-disciplined teams
- Co-ordination and execution of how to achieve client outcomes and organisation goals
- Driving delivery of results for clients & GfK across diverse cultures, mind sets, disciplines, and influences
- Passion, commitment, an open mindset, team spirit, and a can -do attitude.
- Creativity and the ability to address real-world business problems
- Excellent German and very good English language skills
Benefits
The minimum annual gross salary for this position is EUR 32,308 (based on full-time).
We offer a hybrid working model to the majority of our colleagues (normally x2 days p/w in office) and competitive core benefits as well additional benefits including:
- Fantastic training and development opportunities – our inhouse training team hosts a wide range of internal and external courses
Don't meet every single requirement? Some people are less likely to apply unless they meet all the requirements listed in a job specification. GfK is looking for self-starters to join our innovative team keen to take on a new challenge. So, if you're excited about this role but your skills and experience don't align perfectly with every requirement we've listed, we still encourage you to apply. You may be just the right person for this or other roles.
#LI-Hybrid
We are an ethical and honest company that is wholly committed to its clients and employees. We are proud to be an inclusive workplace for all and are committed to equal opportunity in employment which focuses on all of our employees reaching their full potential. At GfK we work collaboratively with our colleagues but offer a flexible working approach, including dividing our time between office & remote working as well as the opportunity to flex our working hours around team core hours.
We offer an exciting work environment that brings people together. We encourage an entrepreneurial and innovative spirit. We make use of the latest digital technologies. We are looking for self-starters, who accept challenges and create solutions.
Can there be a better place to take center stage in the digital revolution? We are excited to get to know you!
